I never leave a review but feel like this place needs one. The Location if you are attending an event at the NRG is wonderful but I would rather be a little further away then to have to stay here again.
First thing walking into door there was a terrible odor. Set up of the room was very nice. The odor is just horrible and then the rooms are so hot. We adjusted on the unit and went to our event and come back to a hot box of a room still. Went to bathe and No hot water,NONE at 12:00 at night. There was hair on the towels, linen did not smell fresh blankets included. Minor detail but there choices for channels on the tv is horrible. We waited over an hour for extra pillows. The only thing I can half way compliment was the staff was some what friendly but that was only the ones at front desk all others was not. Hate I have to leave a bad review but try your luck at another place
Lindsay Hatfield
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March 18, 2025
Upon arrival we were told we would have to pay to park there, I get charging outside patrons for parking so they could walk to the rodeo but charging $60 to a paying guest seemed ridiculous, especially with limited parking.
Room was small and needs to be updated. After being at the stockshow grounds all day Saturday, we were looking forward to a hot bath and shower. Unfortunately, our room had NO hot water. It took forever to get an answer from the front desk when I called so I went in person to file a complaint, they did not seem to care. They did contact maintenance. After the initial check in the room and the broiler, maintenance informed me we had hot water. That lasted for about 2 minutes and then it was cold again. I told the front desk again Sunday morning about the issue with the water. When we got back Sunday evening after showing, still NO hot water. Staff didn’t seem to care that this was an issue and offered nothing as far as a solution except to note my account upon checkout. We go to Houston every year to show livestock and have added this to the list of hotels to not stay at.
Arafat Tagaddin
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February 15, 2025
When we booked this hotel we were under the impression that it was a really nice hotel based on the price but when we got there it was a different story soon as you walked in there was a smell like old pine wood or mold or something can’t put my finger on it, but chick in took a minute just to get us in our room and finally got into our room. it was tiny outdated just not what we were expected and not for what we paid for. Maybe if it was priced a little bit cheaper then it would be at that value but for what we paid no.
We won’t be back
Sabra Hall
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March 19, 2025
I didn't think I needed to read reviews because it's Wyndham right? Wrong. The name on the outside does NOT match the inside. I felt like I was in a motel now a hotel. Poorly kept. Not updated. Felt dirty. I was going to leave and not stay the night but it was late so I took a Tylenol PM and went to sleep. Should have read reviews.
Melissa Baugh
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February 15, 2025
With what I paid for is not what I got. The room and the hotel is very outdated and run down. The photos they have posted make it look like it’s a kept up hotel but it is not. If it may be an older hotel I understand but to allow it to look outdated like it does is not ok. I reserved a suit the room was hot, got moved to another room that is hot as well. The bed size is a joke if you are with someone and expect to sleep in the same bed very , very small beds. They have no maintenance on site. The rooms are very outdated, as well the shower was not hot it was cool water. I will not be staying again. The front desk however they are very nice. I can’t even click on a topic on how to describe the hotel because it is none of those.
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I never leave a review but feel like this place needs one. The Location if you are attending an event at the NRG is wonderful but I would rather be a little further away then to have to stay here again. First thing walking into door there was a terrible odor. Set up of the room was very nice. The odor is just horrible and then the rooms are so hot. We adjusted on the unit and went to our event and come back to a hot box of a room still. Went to bathe and No hot water,NONE at 12:00 at night. There was hair on the towels, linen did not smell fresh blankets included. Minor detail but there choices for channels on the tv is horrible. We waited over an hour for extra pillows. The only thing I can half way compliment was the staff was some what friendly but that was only the ones at front desk all others was not. Hate I have to leave a bad review but try your luck at another place
Upon arrival we were told we would have to pay to park there, I get charging outside patrons for parking so they could walk to the rodeo but charging $60 to a paying guest seemed ridiculous, especially with limited parking. Room was small and needs to be updated. After being at the stockshow grounds all day Saturday, we were looking forward to a hot bath and shower. Unfortunately, our room had NO hot water. It took forever to get an answer from the front desk when I called so I went in person to file a complaint, they did not seem to care. They did contact maintenance. After the initial check in the room and the broiler, maintenance informed me we had hot water. That lasted for about 2 minutes and then it was cold again. I told the front desk again Sunday morning about the issue with the water. When we got back Sunday evening after showing, still NO hot water. Staff didn’t seem to care that this was an issue and offered nothing as far as a solution except to note my account upon checkout. We go to Houston every year to show livestock and have added this to the list of hotels to not stay at.
When we booked this hotel we were under the impression that it was a really nice hotel based on the price but when we got there it was a different story soon as you walked in there was a smell like old pine wood or mold or something can’t put my finger on it, but chick in took a minute just to get us in our room and finally got into our room. it was tiny outdated just not what we were expected and not for what we paid for. Maybe if it was priced a little bit cheaper then it would be at that value but for what we paid no. We won’t be back
I didn't think I needed to read reviews because it's Wyndham right? Wrong. The name on the outside does NOT match the inside. I felt like I was in a motel now a hotel. Poorly kept. Not updated. Felt dirty. I was going to leave and not stay the night but it was late so I took a Tylenol PM and went to sleep. Should have read reviews.
With what I paid for is not what I got. The room and the hotel is very outdated and run down. The photos they have posted make it look like it’s a kept up hotel but it is not. If it may be an older hotel I understand but to allow it to look outdated like it does is not ok. I reserved a suit the room was hot, got moved to another room that is hot as well. The bed size is a joke if you are with someone and expect to sleep in the same bed very , very small beds. They have no maintenance on site. The rooms are very outdated, as well the shower was not hot it was cool water. I will not be staying again. The front desk however they are very nice. I can’t even click on a topic on how to describe the hotel because it is none of those.