Quite an unusual experience from a consumer home services provider.
The gents who came out to my house were prompt, knowledgeable, and courteous. Definitely good things, but these things should be table stakes for service providers. (I recognize that it is not, unfortunately.) Three things made these guys stand out.
1) They took the time to listen and explain their rationale for their *recommendations* and *options* without pressure. Many plumbers take advantage of the fact that the consumer is usually stressed and emotionally compromised if things have gotten bad enough that they have to call for professional help. Even though my situation was not a plumbing emergency, I still felt that these guys were being deliberate about avoiding pressure. They're attitude was more like "let's find the best solutions for *you*" than "how can I maximize this month's sales bonus."
2) They were more problem-solvers than repairmen. Rather than just propose "it'll be best if we just replace everything" (which is usually more profitable for them, especially when selling you items with egregious markups), these guys were willing to try different things to get to a satisfying outcome with the least amount of cost and risk. That takes a bit more thinking and creativity than manual labor. But the approach can save the customer money, and may even open them to spending more on other things because they've discovered new opportunities to add value. It may also mean that the customer spends less, but these guys seemed to be more concerned about maximizing value than maximizing sales.
3) Flat-rate pricing. I don't imagine that they use flat-rate pricing for all situations, but they seem to use flat-rate pricing for many more common plumbing issues. This is great because you get a price (not an estimate) up front.
I wish more folks ran their businesses like these guys. The high rating is well-deserved.
Mike
-
October 14, 2024
Diamondrick did a fantastic job on replacing my water heater. Very knowledgeable and efficient, along with putting customer satisfaction first.
Will definitely use Wedgewood Plumbing again.
Vivienne Van
-
May 23, 2024
I found this company through Moen’s website since we need to install a water shut off valve. I contacted 3 different companies and this is the one company that called immediately. Shawn and Mitchell (I think his name was Mitchell) came out to talk about the work with FloMoen’s shut off valve installation also giving estimates and also, kindly helped us with a lot of other things. They are very knowledgeable. We scheduled with Shawn and he came out to finish the work on a hot summer’s day, efficiently and all things are operational. So now, if the system detects a leakage then I can send a signal to turn off my main water by the FloMoen application! Not only this, he went above and beyond and looked at our sprinkler system and hose with cracks in it so in due time, we will contact for fixture. Thanks Shawn!! We will use WEDGEWORTH’s Plumbing service!!! 10/10
veronica morales
-
June 14, 2024
I had been searching for a trustworthy, dependable company for five years. I am delighted that I found Wedgeworth
Plumbing. Shane was very customer friendly when he scheduled the appointment. Shawn did an excellent job on the plumbing and installation. He is knowledgeable, professional and customer friendly.
Nicholas Albano
-
November 01, 2024
Nothing’s more frustrating than not being able to use your washing machine and sink because of a clog in your old home’s plumbing. I called Wedgeworth Plumbing around 3 pm on a Thursday, and they scheduled a plumber, TJ, for the next morning. His first try with the snake helped clear the sink, but the washing machine was still overflowing. Instead of giving up, TJ stayed an extra two hours to get everything working. I even found out you can snake the line from the roof—who knew? TJ was great about explaining what updates we should consider without pushing anything. I’ll think about those for the future, but for now, I’m just happy to have a working sink and washer again!
Our Address
9025 Ruland Rd Unit #6B, Houston, TX 77055, USA
Claim Listing: Wedgeworth Plumbing
Please Login or Register an Account to Claim Listing
Quite an unusual experience from a consumer home services provider. The gents who came out to my house were prompt, knowledgeable, and courteous. Definitely good things, but these things should be table stakes for service providers. (I recognize that it is not, unfortunately.) Three things made these guys stand out. 1) They took the time to listen and explain their rationale for their *recommendations* and *options* without pressure. Many plumbers take advantage of the fact that the consumer is usually stressed and emotionally compromised if things have gotten bad enough that they have to call for professional help. Even though my situation was not a plumbing emergency, I still felt that these guys were being deliberate about avoiding pressure. They're attitude was more like "let's find the best solutions for *you*" than "how can I maximize this month's sales bonus." 2) They were more problem-solvers than repairmen. Rather than just propose "it'll be best if we just replace everything" (which is usually more profitable for them, especially when selling you items with egregious markups), these guys were willing to try different things to get to a satisfying outcome with the least amount of cost and risk. That takes a bit more thinking and creativity than manual labor. But the approach can save the customer money, and may even open them to spending more on other things because they've discovered new opportunities to add value. It may also mean that the customer spends less, but these guys seemed to be more concerned about maximizing value than maximizing sales. 3) Flat-rate pricing. I don't imagine that they use flat-rate pricing for all situations, but they seem to use flat-rate pricing for many more common plumbing issues. This is great because you get a price (not an estimate) up front. I wish more folks ran their businesses like these guys. The high rating is well-deserved.
Diamondrick did a fantastic job on replacing my water heater. Very knowledgeable and efficient, along with putting customer satisfaction first. Will definitely use Wedgewood Plumbing again.
I found this company through Moen’s website since we need to install a water shut off valve. I contacted 3 different companies and this is the one company that called immediately. Shawn and Mitchell (I think his name was Mitchell) came out to talk about the work with FloMoen’s shut off valve installation also giving estimates and also, kindly helped us with a lot of other things. They are very knowledgeable. We scheduled with Shawn and he came out to finish the work on a hot summer’s day, efficiently and all things are operational. So now, if the system detects a leakage then I can send a signal to turn off my main water by the FloMoen application! Not only this, he went above and beyond and looked at our sprinkler system and hose with cracks in it so in due time, we will contact for fixture. Thanks Shawn!! We will use WEDGEWORTH’s Plumbing service!!! 10/10
I had been searching for a trustworthy, dependable company for five years. I am delighted that I found Wedgeworth Plumbing. Shane was very customer friendly when he scheduled the appointment. Shawn did an excellent job on the plumbing and installation. He is knowledgeable, professional and customer friendly.
Nothing’s more frustrating than not being able to use your washing machine and sink because of a clog in your old home’s plumbing. I called Wedgeworth Plumbing around 3 pm on a Thursday, and they scheduled a plumber, TJ, for the next morning. His first try with the snake helped clear the sink, but the washing machine was still overflowing. Instead of giving up, TJ stayed an extra two hours to get everything working. I even found out you can snake the line from the roof—who knew? TJ was great about explaining what updates we should consider without pushing anything. I’ll think about those for the future, but for now, I’m just happy to have a working sink and washer again!