I feel it’s important to voice my frustration regarding the service I received from this company, especially as I am currently suffering without air conditioning. This situation has understandably affected my mood. While I do plan to revisit this review once my issue is resolved—believing they have the potential to offer quality service—my recent experience has been disheartening.
Three days ago, on Friday afternoon, I invested $2,500 for repairs, including a new damper and the Lennox coil replacement. Unfortunately, my air conditioning system is now completely frozen and inoperable.
(My coil was still under warranty and that was just labor)
To make matters worse, I cannot locate my receipt. The payment link I used did not allow for any documentation retrieval after the transaction, which is incredibly frustrating and unprofessional.
As I mentioned earlier, I’m currently feeling quite upset due to no AC... However, I genuinely believe this company operates with integrity. The personnel who have visited my home have been exceptionally helpful and informative. I trust that they will resolve this issue and share my frustration. I plan to revisit this matter and update my review accordingly.
Mr. K & Mrs. Q
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February 10, 2025
Thank you Mark Newton you provided us with Great customer service and great overall customer satisfaction!! WE LOVE OUR 4 BRAND NEW TOILETS! Thank you!! We appreciate your advice and expertise!! We definitely recommend this company to meet your needs.
Mr. & Mrs. Moore
Andres Arroyo
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January 16, 2025
FINAL UPDATE (1/16/25, 11:44am): Spoke with Scott, Quality Assurance Leader at Village. I am in awe of Village Plumbing's professionalism and diligence in handling what was clearly a miscommunication. Scott personally inspected the property & hole in the ceiling, laid out next steps for immediate repair, and continued complimentary maintenance support plan (which I didn't even ask for). The guy clearly cares about his customer satisfaction, and the brand & quality of work behind Village Plumbing.
UPDATE (1/15/25, 4:20pm): I called the number as the "Message from Owner" below indicated, and spoke to team member "Jonathan". This gentleman said Ola (customer care rep) elevated the complaint to Matt (Manager), who should be calling me at some point once they have conducted a proper review. Will update review after that occurs.
ORIGINAL POST (1/15/25): On 12/17/24, I called Village Plumbing about an issue and potential leak in my tub. They were very responsive and sent a tech to diagnose the issue. The tech, Jeremy, was quick to explain what was needing to be completed, and despite the sticker price of $3,200, I was agreeable and Jeremy finished his work.
Upon completion, Jeremy told my tenant "someone will be back to fix this" [referencing the large hole in the ceiling]. Afterwards, Jeremy called me to review everything that was done, and to verify we were complete. He assured me the job was completely done. I thanked him, and we went our separate ways. At NO POINT did Jeremy indicate that I would need to retain a separate contractor to repair the ceiling...
This week (1/14/25), the tenant asked me about the hole in the ceiling, and whether Village Plumbing had been in contact with me to coordinate repairs... I was extremely shocked, and said no. Today 1/15/25, I called Village Plumbing, and the lady I spoke with explained that buried in their contract is a stipulation that for any ancillary work (Drywall included) the expectation is that the customer pay for this.
At NO point was this ever disclosed to me. And during the numerous conversations I had with Village, this was never explained. My tenant was misled into believing Village would "be back" to fix the repair, and I was never told as the homeowner I would need to get this repaired..
This experience has been frustrating and disappointing. The lack of transparency and communication is concerning and could easily deter customers from returning. The customer service agent I spoke with promised to escalate the issue to the technician's manager, and I am awaiting a response. I will update this review accordingly if the issue is properly resolved.
Chad Harbaugh
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April 03, 2025
Eddie C. was awesome! He came in and gave me an honest assessment of my AC drain lines, explained the options of maintenance vs rerouting, and shows me how each would need to be done. The honesty was top notch, allowed me to make an informed decision, and saved me from doing unnecessary work on the home. He also gave me information as a homeowner that I was not aware of around maintenance that will save me in the long run! I would definitely recommend Eddie and Village Plumbing to my friends and family!
Nathan Phelps
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March 25, 2025
Nothing cranks up the anxiety like an A/C that won’t come on at the end of a long Monday. Thankfully, Village sent out Ramiro B. and he arrived before the house even got uncomfortable. Not only did Ramiro replace the capacitor, but he also offered an upgraded soft start component that will hopefully extend the useful life of our unit. He was knowledgeable and forthcoming about everything that was great about our system and the couple of things he would change if it was his. He was thoroughly professional, extremely informative, and not pushy at all. I’ll be requesting him from now on and would recommend him to anyone without reservation.
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I feel it’s important to voice my frustration regarding the service I received from this company, especially as I am currently suffering without air conditioning. This situation has understandably affected my mood. While I do plan to revisit this review once my issue is resolved—believing they have the potential to offer quality service—my recent experience has been disheartening. Three days ago, on Friday afternoon, I invested $2,500 for repairs, including a new damper and the Lennox coil replacement. Unfortunately, my air conditioning system is now completely frozen and inoperable. (My coil was still under warranty and that was just labor) To make matters worse, I cannot locate my receipt. The payment link I used did not allow for any documentation retrieval after the transaction, which is incredibly frustrating and unprofessional. As I mentioned earlier, I’m currently feeling quite upset due to no AC... However, I genuinely believe this company operates with integrity. The personnel who have visited my home have been exceptionally helpful and informative. I trust that they will resolve this issue and share my frustration. I plan to revisit this matter and update my review accordingly.
Thank you Mark Newton you provided us with Great customer service and great overall customer satisfaction!! WE LOVE OUR 4 BRAND NEW TOILETS! Thank you!! We appreciate your advice and expertise!! We definitely recommend this company to meet your needs. Mr. & Mrs. Moore
FINAL UPDATE (1/16/25, 11:44am): Spoke with Scott, Quality Assurance Leader at Village. I am in awe of Village Plumbing's professionalism and diligence in handling what was clearly a miscommunication. Scott personally inspected the property & hole in the ceiling, laid out next steps for immediate repair, and continued complimentary maintenance support plan (which I didn't even ask for). The guy clearly cares about his customer satisfaction, and the brand & quality of work behind Village Plumbing. UPDATE (1/15/25, 4:20pm): I called the number as the "Message from Owner" below indicated, and spoke to team member "Jonathan". This gentleman said Ola (customer care rep) elevated the complaint to Matt (Manager), who should be calling me at some point once they have conducted a proper review. Will update review after that occurs. ORIGINAL POST (1/15/25): On 12/17/24, I called Village Plumbing about an issue and potential leak in my tub. They were very responsive and sent a tech to diagnose the issue. The tech, Jeremy, was quick to explain what was needing to be completed, and despite the sticker price of $3,200, I was agreeable and Jeremy finished his work. Upon completion, Jeremy told my tenant "someone will be back to fix this" [referencing the large hole in the ceiling]. Afterwards, Jeremy called me to review everything that was done, and to verify we were complete. He assured me the job was completely done. I thanked him, and we went our separate ways. At NO POINT did Jeremy indicate that I would need to retain a separate contractor to repair the ceiling... This week (1/14/25), the tenant asked me about the hole in the ceiling, and whether Village Plumbing had been in contact with me to coordinate repairs... I was extremely shocked, and said no. Today 1/15/25, I called Village Plumbing, and the lady I spoke with explained that buried in their contract is a stipulation that for any ancillary work (Drywall included) the expectation is that the customer pay for this. At NO point was this ever disclosed to me. And during the numerous conversations I had with Village, this was never explained. My tenant was misled into believing Village would "be back" to fix the repair, and I was never told as the homeowner I would need to get this repaired.. This experience has been frustrating and disappointing. The lack of transparency and communication is concerning and could easily deter customers from returning. The customer service agent I spoke with promised to escalate the issue to the technician's manager, and I am awaiting a response. I will update this review accordingly if the issue is properly resolved.
Eddie C. was awesome! He came in and gave me an honest assessment of my AC drain lines, explained the options of maintenance vs rerouting, and shows me how each would need to be done. The honesty was top notch, allowed me to make an informed decision, and saved me from doing unnecessary work on the home. He also gave me information as a homeowner that I was not aware of around maintenance that will save me in the long run! I would definitely recommend Eddie and Village Plumbing to my friends and family!
Nothing cranks up the anxiety like an A/C that won’t come on at the end of a long Monday. Thankfully, Village sent out Ramiro B. and he arrived before the house even got uncomfortable. Not only did Ramiro replace the capacitor, but he also offered an upgraded soft start component that will hopefully extend the useful life of our unit. He was knowledgeable and forthcoming about everything that was great about our system and the couple of things he would change if it was his. He was thoroughly professional, extremely informative, and not pushy at all. I’ll be requesting him from now on and would recommend him to anyone without reservation.