The hotel itself is nice, as expected for the Tru brand. I'm giving it one star because the front desk and housekeeping staff lied straight to my face about checkout time.
This creates a trust and ethics problem.
It was only an hour discrepancy, the sign on the inside of the room door says 12:00 pm. as does the website. But housekeeping is knocking on my door at 11:00 am. and when asked, the front desk says it's 11:00 am. and they will change the signs and will wave the late charge.
It's a trust issue. What else would you lie about? The sanitary conditions of your food preparation? The safety of your guests? That you really don't feel that you are better than everyone else?
Apparently, they would !!
Beth Gaines
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December 07, 2024
The Hotel was quiet and very clean. Staff was very helpful and met all request. The breakfast is really nice and hot. The food was fresh and the coffee or tea center is 24 hrs. The bed was comfortable and I love the big screen TV. I will stay here every time I visit Cypress TX.
Vi So
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January 30, 2025
Came in town for a business meeting for a couple days and was struggling to sleep, and every time I was in the room I had a headache and just felt nauseous.
It did not take long to discover that the room was infested with mold growth!!!
This is really scary, as guests trust to some extent that these facilities keep up on maintenance and have good IAQ ( indoor air quality) in these spaces but the majority of hotels don’t. This is a good example of how gross this place is and I’m sure my room is not the only one like this….
As a Lifetime Diamond Member of Hilton this is extremely disappointing and disgusting. See pictures
Kimberly
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March 27, 2025
Very nice hotel. And luv their amenities. Great location and easy access off freeway. Very clean.
DUSTY
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November 13, 2024
Great hotel. Clean, quiet, and staff were great. Rooms are very up to date with the only exception of the desk chair(but Hilton has that issue everywhere) would for sure stay here again.
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27204 US-290, Cypress, TX 77433, USA
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The hotel itself is nice, as expected for the Tru brand. I'm giving it one star because the front desk and housekeeping staff lied straight to my face about checkout time. This creates a trust and ethics problem. It was only an hour discrepancy, the sign on the inside of the room door says 12:00 pm. as does the website. But housekeeping is knocking on my door at 11:00 am. and when asked, the front desk says it's 11:00 am. and they will change the signs and will wave the late charge. It's a trust issue. What else would you lie about? The sanitary conditions of your food preparation? The safety of your guests? That you really don't feel that you are better than everyone else? Apparently, they would !!
The Hotel was quiet and very clean. Staff was very helpful and met all request. The breakfast is really nice and hot. The food was fresh and the coffee or tea center is 24 hrs. The bed was comfortable and I love the big screen TV. I will stay here every time I visit Cypress TX.
Came in town for a business meeting for a couple days and was struggling to sleep, and every time I was in the room I had a headache and just felt nauseous. It did not take long to discover that the room was infested with mold growth!!! This is really scary, as guests trust to some extent that these facilities keep up on maintenance and have good IAQ ( indoor air quality) in these spaces but the majority of hotels don’t. This is a good example of how gross this place is and I’m sure my room is not the only one like this…. As a Lifetime Diamond Member of Hilton this is extremely disappointing and disgusting. See pictures
Very nice hotel. And luv their amenities. Great location and easy access off freeway. Very clean.
Great hotel. Clean, quiet, and staff were great. Rooms are very up to date with the only exception of the desk chair(but Hilton has that issue everywhere) would for sure stay here again.