Had a reservation for two rooms. When I get there, employee Gary said they had no reservations. According to Gary, the night staff canceled my reservation due to a no show. Check in was on May 10th at 3:00 PM I was there at 4:00 PM trying to check in. Then Gary proceeded to charge me again for the rooms after I showed proof of payment for the reservation. Gary said the charge would fall off and it didn’t. Customer Service is not very reliable. Wouldn’t trust them again.
Genevieve Brown
-
February 23, 2025
Roach in tub, had to make a noise complaint, which wasn't taken care of until I contacted expedia customer service (bc that's who I booked through) to tell them my complaint. They called the hotel and the situation was handled right away. Thanks Expedia!!!
Elizabeth Marchand
-
October 02, 2024
We book this hotel to spend the day at the Xtreme off road park. I lost my ID in the park but luckily my boyfriend had his so we were able to transfer the room into his name to check in. The room was nice. The breakfast was okay. I left a couple pairs of clothes at the hotel but live (4) hours away so I called to see if they could ship. At first, they said I would have to drive to come get it. I waited a few days and got the idea to send them a UPS envelope with a paid label to send back to me. But their manager refuses to help me get my clothes back. The ladies at the front desk were helpful but cant help me due to the manager.
Jamie Pecina
-
December 01, 2024
Terrible staff. The maids use drugs on the property and steal things from your room. Don't play the dumb card with me!! They don't follow the door signs. DO NOT DISTURB MEANS DO NOT DISTURB. I don't recommend you stay here unless it's the last place with availability!!!!
Til James
-
September 08, 2024
Girls weekend at the Sleep Inn was fantastic!! Front desk staff were very friendly and helpful. Rooms, hallways, lobby, breakfast area were so clean and well cared for! Right off of US 90, close to stores and restaurants….we had a blast here and plan on a monthly girls weekend again!
Our Address
1720 US-90, Crosby, TX 77532, USA
Claim Listing: Sleep Inn & Suites
Please Login or Register an Account to Claim Listing
Had a reservation for two rooms. When I get there, employee Gary said they had no reservations. According to Gary, the night staff canceled my reservation due to a no show. Check in was on May 10th at 3:00 PM I was there at 4:00 PM trying to check in. Then Gary proceeded to charge me again for the rooms after I showed proof of payment for the reservation. Gary said the charge would fall off and it didn’t. Customer Service is not very reliable. Wouldn’t trust them again.
Roach in tub, had to make a noise complaint, which wasn't taken care of until I contacted expedia customer service (bc that's who I booked through) to tell them my complaint. They called the hotel and the situation was handled right away. Thanks Expedia!!!
We book this hotel to spend the day at the Xtreme off road park. I lost my ID in the park but luckily my boyfriend had his so we were able to transfer the room into his name to check in. The room was nice. The breakfast was okay. I left a couple pairs of clothes at the hotel but live (4) hours away so I called to see if they could ship. At first, they said I would have to drive to come get it. I waited a few days and got the idea to send them a UPS envelope with a paid label to send back to me. But their manager refuses to help me get my clothes back. The ladies at the front desk were helpful but cant help me due to the manager.
Terrible staff. The maids use drugs on the property and steal things from your room. Don't play the dumb card with me!! They don't follow the door signs. DO NOT DISTURB MEANS DO NOT DISTURB. I don't recommend you stay here unless it's the last place with availability!!!!
Girls weekend at the Sleep Inn was fantastic!! Front desk staff were very friendly and helpful. Rooms, hallways, lobby, breakfast area were so clean and well cared for! Right off of US 90, close to stores and restaurants….we had a blast here and plan on a monthly girls weekend again!