I had a very frustrating experience with this property. I booked a room online and was quoted a $50 deposit over the phone before arrival. However, when I arrived at the hotel, the front desk suddenly changed the deposit requirement to $100 because the booking was made online.
This policy was never communicated beforehand.
Because of this unexpected change, I informed the front desk that I could not proceed with the stay. The staff also stated that they were unable to honor the verbal agreement. Is Private owned so it was up-to-date discretion they could’ve honored that they chose not to.
The front desk employee was extremely rude and disrespectful during the situation, raising her voice and accusing me of lying while speaking to both me and the Booking.com representative on the phone.
I spent over an hour trying to resolve the situation with customer support, but the hotel refused to cooperate with the refund process even though the reservation could not be honored.
Overall, the experience was unprofessional and stressful. I would recommend travelers confirm deposit policies before booking because they may be different from what is communicated beforehand. They are rude and disrespectful. It’s not worth spending your hard earned money to stay at a place your unwanted. They will end up pocketing my money and reselling the room anyway. Terrible customer service.
Anthony Fullwood (Fatboi_876)
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May 06, 2026
Have my truck being worked on in the area so i needed a room a week. I got dropped off by the shop here at 1:30 and was told i cant check in until 3pm. I asked the guy in his pajamas around the counter if there is a bathroom i can use. I was told they don’t have bathrooms for the public. Worst attitude like I’m bothering him. He then told me that i cant wait in the lobby, that i got to go outside because the lobby is for people checking in, or i can pay $30 for an early check in. I said let’s go ahead with it. He said he doesn’t like my attitude and wont check me in which I’m grateful for because they used underwear on their coffee station here. I wish zero stars was a thing.
MJ Fields
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October 02, 2025
Thank you Mr. Rocky for hearing me I look forward to coming back and staying thank you for being considerate and taking care of my issues And I would love to come back any time. To everyone that's looking for a place. This would be the place home away from home. place is clean, quiet and acceptable. Great price and if you have any complaints, you just let them know and they'll fix it.So thank you again Mr Rocky.
Journey Thompsom
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April 11, 2026
Terrible Terrible Terrible we payed for a week and we they didnt tell us until we got there that we had to put $100 deposit in order to stay in the room i spent five hundred for a week and if didnt put that $100 deposit i wasn't getting my money back cause of they're no refund policy imind it was damn near close to midnight but we eventually figured it out and we finished our week checked out toady my husband gave them the room key back and they said oh yeah until they check room they will still keep the account on hold meaning they still was going to keep our $100 dawg and they barley got housekeeping only one person I saw mannnn if these save days pass up and we still haven't got our money back im coming back to tell everyone how yall scamming people out here mannn
Hector Saavedra
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June 20, 2024
Had I known this establishment existed when I first started visiting my little girls in Katy/Cypress area, driving from the oilfields about once a month for two/three years now, I would be a very happy and regular guest at the Palace Inn. Supremely clean. New, modern look. Comfortable bed. And other little amenities that I hope for... I hope to stay regularly as I come to visit my girls, and not just for a day or two, but the whole time I'm here.
I also want to convey how polite the office folk were to me, explained everything clearly and answered any questions I had. And lastly, there's nothing that the larger chains I've stayed at have offered that the Palace Inn didn't offer, also, as far as comfort and safety. Thanks for a good night's rest!
PS: I received my deposit less than an hour after checkout. No problem.
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I had a very frustrating experience with this property. I booked a room online and was quoted a $50 deposit over the phone before arrival. However, when I arrived at the hotel, the front desk suddenly changed the deposit requirement to $100 because the booking was made online. This policy was never communicated beforehand. Because of this unexpected change, I informed the front desk that I could not proceed with the stay. The staff also stated that they were unable to honor the verbal agreement. Is Private owned so it was up-to-date discretion they could’ve honored that they chose not to. The front desk employee was extremely rude and disrespectful during the situation, raising her voice and accusing me of lying while speaking to both me and the Booking.com representative on the phone. I spent over an hour trying to resolve the situation with customer support, but the hotel refused to cooperate with the refund process even though the reservation could not be honored. Overall, the experience was unprofessional and stressful. I would recommend travelers confirm deposit policies before booking because they may be different from what is communicated beforehand. They are rude and disrespectful. It’s not worth spending your hard earned money to stay at a place your unwanted. They will end up pocketing my money and reselling the room anyway. Terrible customer service.
Have my truck being worked on in the area so i needed a room a week. I got dropped off by the shop here at 1:30 and was told i cant check in until 3pm. I asked the guy in his pajamas around the counter if there is a bathroom i can use. I was told they don’t have bathrooms for the public. Worst attitude like I’m bothering him. He then told me that i cant wait in the lobby, that i got to go outside because the lobby is for people checking in, or i can pay $30 for an early check in. I said let’s go ahead with it. He said he doesn’t like my attitude and wont check me in which I’m grateful for because they used underwear on their coffee station here. I wish zero stars was a thing.
Thank you Mr. Rocky for hearing me I look forward to coming back and staying thank you for being considerate and taking care of my issues And I would love to come back any time. To everyone that's looking for a place. This would be the place home away from home. place is clean, quiet and acceptable. Great price and if you have any complaints, you just let them know and they'll fix it.So thank you again Mr Rocky.
Terrible Terrible Terrible we payed for a week and we they didnt tell us until we got there that we had to put $100 deposit in order to stay in the room i spent five hundred for a week and if didnt put that $100 deposit i wasn't getting my money back cause of they're no refund policy imind it was damn near close to midnight but we eventually figured it out and we finished our week checked out toady my husband gave them the room key back and they said oh yeah until they check room they will still keep the account on hold meaning they still was going to keep our $100 dawg and they barley got housekeeping only one person I saw mannnn if these save days pass up and we still haven't got our money back im coming back to tell everyone how yall scamming people out here mannn
Had I known this establishment existed when I first started visiting my little girls in Katy/Cypress area, driving from the oilfields about once a month for two/three years now, I would be a very happy and regular guest at the Palace Inn. Supremely clean. New, modern look. Comfortable bed. And other little amenities that I hope for... I hope to stay regularly as I come to visit my girls, and not just for a day or two, but the whole time I'm here. I also want to convey how polite the office folk were to me, explained everything clearly and answered any questions I had. And lastly, there's nothing that the larger chains I've stayed at have offered that the Palace Inn didn't offer, also, as far as comfort and safety. Thanks for a good night's rest! PS: I received my deposit less than an hour after checkout. No problem.