The hotel is beautiful, the room was comfortable and clean.
The downside is arriving at midnight after driving 5 hours, scheduling a late checkout and being woken up at 10:30am, before standard 11am checkout time by the cleaning staff banging on the door.
Called the front desk at least 20 times with no answer. Called the general manager and the front desk picked up?
The only explanation was that someone forgot to write it in a book?
As a traveling diamond member, I’ll think twice before booking this property again.
The warning ⚠️ signs written on luggage carts that you will be charged $50 if not returned in 30 minutes should have been a clue.
Carlos Rivas-Gotz
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February 01, 2026
Excellent stay. Conveniently located for our needs. Clean. Great service by front desk employee, Ms. Ronnie, who went the extra mile to help solve issues with our reservation. We are grateful and will return in a few months.
alejandro gerardo
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March 09, 2026
I've stayed here a few times same with my guests and honestly it's a really nice hotel, they have a decent gym, a heated indoor pool and the breakfast they serve in the morning is good, the coffee is great and the waffles are amazing, the bar is small but they can still make the drinks you want, there's a really good employee y'all should ask for on y'all's next stay, her name is Tehra and she was really sweet and nice, she made our stay a lot better and more comfortable!
Pete Mamone
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October 19, 2025
Not terrible but not worth $200.
Convenient location. Clean room. Key card didn't work on the door. 1:00 a.m. came back to the hotel and key card reader wouldn't pick up our room key and then had to hit call button for a while before somebody finally answered to let us in the building. That person was slightly rude and seemed frustrated letting us know that she had been "making her rounds". Hotel was loud in general with slamming doors, elevator tones, and loud talking in the hall.
C Tidwell
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October 14, 2025
The hotel lobby and rooms were well kept. It is kind of tricky to get to in the evening as there is no sign to tell you which parking lot to turn into to get back to the hotel. Almost everyone in our group had to drive around for a while. None of the powered fitness equipment worked. At this price point, they should have functional equipment. Rooms with only showers have an odd door setup that causes you to blast yourself with cold water when you turn on the shower valve. It appears to installed the shower doors backwards. Breakfast is just OK. Sundry/Snack shop is well stocked.
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27130 US-290, Cypress, TX 77429, USA
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The hotel is beautiful, the room was comfortable and clean. The downside is arriving at midnight after driving 5 hours, scheduling a late checkout and being woken up at 10:30am, before standard 11am checkout time by the cleaning staff banging on the door. Called the front desk at least 20 times with no answer. Called the general manager and the front desk picked up? The only explanation was that someone forgot to write it in a book? As a traveling diamond member, I’ll think twice before booking this property again. The warning ⚠️ signs written on luggage carts that you will be charged $50 if not returned in 30 minutes should have been a clue.
Excellent stay. Conveniently located for our needs. Clean. Great service by front desk employee, Ms. Ronnie, who went the extra mile to help solve issues with our reservation. We are grateful and will return in a few months.
I've stayed here a few times same with my guests and honestly it's a really nice hotel, they have a decent gym, a heated indoor pool and the breakfast they serve in the morning is good, the coffee is great and the waffles are amazing, the bar is small but they can still make the drinks you want, there's a really good employee y'all should ask for on y'all's next stay, her name is Tehra and she was really sweet and nice, she made our stay a lot better and more comfortable!
Not terrible but not worth $200. Convenient location. Clean room. Key card didn't work on the door. 1:00 a.m. came back to the hotel and key card reader wouldn't pick up our room key and then had to hit call button for a while before somebody finally answered to let us in the building. That person was slightly rude and seemed frustrated letting us know that she had been "making her rounds". Hotel was loud in general with slamming doors, elevator tones, and loud talking in the hall.
The hotel lobby and rooms were well kept. It is kind of tricky to get to in the evening as there is no sign to tell you which parking lot to turn into to get back to the hotel. Almost everyone in our group had to drive around for a while. None of the powered fitness equipment worked. At this price point, they should have functional equipment. Rooms with only showers have an odd door setup that causes you to blast yourself with cold water when you turn on the shower valve. It appears to installed the shower doors backwards. Breakfast is just OK. Sundry/Snack shop is well stocked.