Our stay at this Holiday Inn Express was disappointing overall. We booked the room online specifically because it advertised breakfast as included, which was important for our family during a busy baseball tournament weekend.
When we arrived, the room itself was clean, which I do appreciate. However, the overall condition of the room was quite poor. The bedding was ripped and falling apart. I asked for a replacement, but unfortunately the second set was in even worse condition. The bathroom vanity and drawers were off track and in rough shape, and the drawers under the TV were also damaged and poorly maintained. It felt like general upkeep had been neglected.
The pool was another concern. One of my son’s teammates developed a rash after swimming, and there were no towels available anywhere near the pool or at the front desk. This led to kids tracking water throughout the hotel because they had nothing to dry off with.
There was also confusion regarding breakfast. At check‑in, we were told breakfast was included, consistent with what was listed on the IHG website. However, when we went to eat, we were told it was not included. After speaking with the assistant manager, who mentioned this is a common issue, we were eventually allowed to eat—but it was frustrating and inconvenient to have to address this.
While the room was clean and staff was somewhat accommodating when asked, the overall condition of the property and the inconsistencies in communication made this an experience we won’t repeat. We will be back in the area again soon, but we will not be staying at this location.
saydee saydee
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May 28, 2026
1 no housekeeping came the 3 nights we were there
2 water stopped working couldn't take a shower
3 first night asked for a towel they were out of towels(like how)
4 phone did not work
5 blankets had large rips
Quiet environment though.
Tall white lady at front desk (forgot her name) had thee best customer service. she solved every problem we ran into. She was very nice very kind she kind of went out of her way to make us feel comfortable.
Wilda
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March 19, 2026
Great overall experience
My stay with Frondesk was really smooth from start to finish. Communication was clear and everything was handled without any issues.
One thing I really appreciated was how clean everything was. The rooms were very well maintained and felt fresh, which made the stay much more comfortable.
Kumar was easy to reach and helpful whenever I had a question, which made things even easier.
Overall, everything just felt simple and well managed.
Salwun Anderson
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May 22, 2026
Checked into hotel on Sunday 5/17/26 around 1:30pm. About 10-15minutes after checking in someone tried entering our room. I’m amusing it was cleaning staff. This incident made me very uncomfortable. So we ended up checking out early. I contacted IHG and was issued a complaint number. They have not reached out to me since. Then I just tried calling the hotel and talking to upper management. He quickly rushed me off the phone saying “IHG hasn’t reached out to us” he didn’t bother to ask my name are anything. I have been a IHG member booking with holiday inn for over 10years never experienced this issue before.
woulvey87010
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February 09, 2026
The first stay at this place was perfect in Fall 2024, but this time in Winter 2026 it was ridiculous. The light to the left of the mirror in the bathroom didn’t work and the alarm clock didn’t work. Instead of numbers the alarm clock was showing shapes. Outside on the second floor the smoke detector was chirping all weekend meaning the battery needs to be changed. If a fire broke out followed by the battery just so happening to run out then who knows what could have happened! The washer machines didn’t work. Finally to top it all off the hot water failed on Sunday morning, January 4th, so I took a cold shower. I complained to the front desk agent during checkout and he said the ENTIRE HOTEL had no hot water. Absolute madness! Never once in my life has any motel or hotel I’ve ever stayed at had the hot water fail. Unbelievable. This was the worst hotel stay ever. I’m never coming back because it’s not worth it.
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Our stay at this Holiday Inn Express was disappointing overall. We booked the room online specifically because it advertised breakfast as included, which was important for our family during a busy baseball tournament weekend. When we arrived, the room itself was clean, which I do appreciate. However, the overall condition of the room was quite poor. The bedding was ripped and falling apart. I asked for a replacement, but unfortunately the second set was in even worse condition. The bathroom vanity and drawers were off track and in rough shape, and the drawers under the TV were also damaged and poorly maintained. It felt like general upkeep had been neglected. The pool was another concern. One of my son’s teammates developed a rash after swimming, and there were no towels available anywhere near the pool or at the front desk. This led to kids tracking water throughout the hotel because they had nothing to dry off with. There was also confusion regarding breakfast. At check‑in, we were told breakfast was included, consistent with what was listed on the IHG website. However, when we went to eat, we were told it was not included. After speaking with the assistant manager, who mentioned this is a common issue, we were eventually allowed to eat—but it was frustrating and inconvenient to have to address this. While the room was clean and staff was somewhat accommodating when asked, the overall condition of the property and the inconsistencies in communication made this an experience we won’t repeat. We will be back in the area again soon, but we will not be staying at this location.
1 no housekeeping came the 3 nights we were there 2 water stopped working couldn't take a shower 3 first night asked for a towel they were out of towels(like how) 4 phone did not work 5 blankets had large rips Quiet environment though. Tall white lady at front desk (forgot her name) had thee best customer service. she solved every problem we ran into. She was very nice very kind she kind of went out of her way to make us feel comfortable.
Great overall experience My stay with Frondesk was really smooth from start to finish. Communication was clear and everything was handled without any issues. One thing I really appreciated was how clean everything was. The rooms were very well maintained and felt fresh, which made the stay much more comfortable. Kumar was easy to reach and helpful whenever I had a question, which made things even easier. Overall, everything just felt simple and well managed.
Checked into hotel on Sunday 5/17/26 around 1:30pm. About 10-15minutes after checking in someone tried entering our room. I’m amusing it was cleaning staff. This incident made me very uncomfortable. So we ended up checking out early. I contacted IHG and was issued a complaint number. They have not reached out to me since. Then I just tried calling the hotel and talking to upper management. He quickly rushed me off the phone saying “IHG hasn’t reached out to us” he didn’t bother to ask my name are anything. I have been a IHG member booking with holiday inn for over 10years never experienced this issue before.
The first stay at this place was perfect in Fall 2024, but this time in Winter 2026 it was ridiculous. The light to the left of the mirror in the bathroom didn’t work and the alarm clock didn’t work. Instead of numbers the alarm clock was showing shapes. Outside on the second floor the smoke detector was chirping all weekend meaning the battery needs to be changed. If a fire broke out followed by the battery just so happening to run out then who knows what could have happened! The washer machines didn’t work. Finally to top it all off the hot water failed on Sunday morning, January 4th, so I took a cold shower. I complained to the front desk agent during checkout and he said the ENTIRE HOTEL had no hot water. Absolute madness! Never once in my life has any motel or hotel I’ve ever stayed at had the hot water fail. Unbelievable. This was the worst hotel stay ever. I’m never coming back because it’s not worth it.