If there was a way to give a negative review. Had planned a nice Valentine's day dinner for my wife and I, and my best friend and his wife. Booked 2 rooms for 2 nights. First room we checked into smelled of raw sewage. They moved us to another room. We them learned that there was no hot water in the hotel. Moving forward to Saturday morning, around 11 am, still no hot water. Hot was was back on, kinda around 5:30 pm Saturday night. We went out for dinner, came back to the hotel, guess what. No elevator, no hot water, no AC. Worst hotel ever.
Larry Shi
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November 22, 2025
I planed to stay here 11/20–11/23 and had one of the worst hotel experiences I’ve ever had. After a long drive, I arrived late at night only to find there was no hot water at all. The front desk told me it was a “boiler issue” and that it would be fixed the next day.
It wasn’t.
My son came back from the swimming pool on the second day and again—no hot water. He had to take a second cold shower, and staff sent someone to “check” the issue but never followed up. No explanation, no update, nothing.
What made it worse is the lack of honesty and accountability. I contacted travel agent for help, and initially they said the hotel manager agreed to give them 20 minutes to fix the issue or refund the rest of the stay so I could move. But when I called back after 30 minutes, suddenly the manager had already left and “no one could approve anything.” It felt like they were just trying to stall until the end of the day so I’d be stuck.
For a Holiday Inn Express, this is absolutely unacceptable. Hot water is a basic expectation, not an optional feature. Between the broken boiler, the lack of communication, and the runaround from management, this hotel completely failed to provide even the minimum standard of comfort.
This is the worst Holiday Inn I ever stay, now I am staying at Fairfield cross the street is way better, cleaner, better service.
Oscar Rivera
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April 05, 2026
I recently had the misfortune of staying at the Holiday Inn Houston-Webster, an experience defined by administrative incompetence and a startling lack of property maintenance.
My journey began with a proactive, early reservation for a King Suite. Having secured a competitive "early bird" rate directly through the hotel’s own platform, I expected a seamless arrival. Instead, at 8:00 AM on the day of my check-in—while I was occupied at work—the hotel left a voicemail informing me they had "overbooked" my suite. Despite booking directly, the staff claimed an inability to determine how the system allowed the reservation, a transparent deflection of responsibility.
The initial "solution" offered was insulting: a referral to a sister property three minutes away at nearly double my original rate. Upon returning their call, the alternative provided was a "downgrade" to a standard room at the same price as my original suite—a gesture that was less an accommodation and more a leveraged ultimatum, given the lack of notice.
The Room Conditions:
Having no other choice, I accepted the standard room, only to find the accommodations were in a state of advanced decay. The room was "dingy" in the most literal sense:
Lighting: The space was cavernous and dim, as only a single lamp was functional.
Furniture: The armchair was visibly grimy, featuring a significant structural collapse in the center that rendered it unusable.
Cleanliness: The entire unit felt neglected. From the pervasive layer of age to the lack of basic upkeep, it is evident that this property has bypassed several necessary renovation cycles.
It is rare to encounter a hospitality team that manages to fail so spectacularly at both the reservation desk and the housekeeping department. If you value professional reliability and a sanitary environment, I suggest looking elsewhere. This property is desperately overdue for a deep clean and a total renovations. I am staying there tonight 4/4/26. Unfortunately, I didn't white down the staff I spoke with on the phones name.
Elisa Vazquez Roper
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April 04, 2026
The hotel is undergoing remodeling and the lobby looks fantastic. But room 219 was pretty beat up. The floor slopes so much that the drawers on the nightstands and desk won’t stay closed. Furniture is pretty beat up and the wall was crumbling underneath the ver loud AC unit.but the bed was comfy, free cookies in check in and welcoming desk manager. I’ll wait till the rooms are remodeled to stay here again. Can’t beat the location though. Lots of restaurants and bowling alley nearby.
Candice Lynn
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February 15, 2026
Stayed here for our valentine's weekend and things quickly went down hill....we started out in the pool and hot tub and by the time we got out there was no hot water in the entire hotel....the next morning my husband gets up early to go have breakfast and he usually brings me a plate for whenever I awake and that was not allowed....I get up to take a shower and still no hot water!! The carpet on the whole 5th floor is coming up so I tripped in my heels leaving for dinner....came back and the lights were out! Had to climb to the 5th floor...then couldn't get in one of our rooms so had to take the flight of stairs again because the elevators were out...got back to room and the ac was out and that was the last straw...packed up and went to the staybridge right down the street....Never again Holiday Inn, this business has been going downhill for years and now most of your hotels seemed to be ran by slumlords!
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302 W Bay Area Blvd, Webster, TX 77598, USA
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If there was a way to give a negative review. Had planned a nice Valentine's day dinner for my wife and I, and my best friend and his wife. Booked 2 rooms for 2 nights. First room we checked into smelled of raw sewage. They moved us to another room. We them learned that there was no hot water in the hotel. Moving forward to Saturday morning, around 11 am, still no hot water. Hot was was back on, kinda around 5:30 pm Saturday night. We went out for dinner, came back to the hotel, guess what. No elevator, no hot water, no AC. Worst hotel ever.
I planed to stay here 11/20–11/23 and had one of the worst hotel experiences I’ve ever had. After a long drive, I arrived late at night only to find there was no hot water at all. The front desk told me it was a “boiler issue” and that it would be fixed the next day. It wasn’t. My son came back from the swimming pool on the second day and again—no hot water. He had to take a second cold shower, and staff sent someone to “check” the issue but never followed up. No explanation, no update, nothing. What made it worse is the lack of honesty and accountability. I contacted travel agent for help, and initially they said the hotel manager agreed to give them 20 minutes to fix the issue or refund the rest of the stay so I could move. But when I called back after 30 minutes, suddenly the manager had already left and “no one could approve anything.” It felt like they were just trying to stall until the end of the day so I’d be stuck. For a Holiday Inn Express, this is absolutely unacceptable. Hot water is a basic expectation, not an optional feature. Between the broken boiler, the lack of communication, and the runaround from management, this hotel completely failed to provide even the minimum standard of comfort. This is the worst Holiday Inn I ever stay, now I am staying at Fairfield cross the street is way better, cleaner, better service.
I recently had the misfortune of staying at the Holiday Inn Houston-Webster, an experience defined by administrative incompetence and a startling lack of property maintenance. My journey began with a proactive, early reservation for a King Suite. Having secured a competitive "early bird" rate directly through the hotel’s own platform, I expected a seamless arrival. Instead, at 8:00 AM on the day of my check-in—while I was occupied at work—the hotel left a voicemail informing me they had "overbooked" my suite. Despite booking directly, the staff claimed an inability to determine how the system allowed the reservation, a transparent deflection of responsibility. The initial "solution" offered was insulting: a referral to a sister property three minutes away at nearly double my original rate. Upon returning their call, the alternative provided was a "downgrade" to a standard room at the same price as my original suite—a gesture that was less an accommodation and more a leveraged ultimatum, given the lack of notice. The Room Conditions: Having no other choice, I accepted the standard room, only to find the accommodations were in a state of advanced decay. The room was "dingy" in the most literal sense: Lighting: The space was cavernous and dim, as only a single lamp was functional. Furniture: The armchair was visibly grimy, featuring a significant structural collapse in the center that rendered it unusable. Cleanliness: The entire unit felt neglected. From the pervasive layer of age to the lack of basic upkeep, it is evident that this property has bypassed several necessary renovation cycles. It is rare to encounter a hospitality team that manages to fail so spectacularly at both the reservation desk and the housekeeping department. If you value professional reliability and a sanitary environment, I suggest looking elsewhere. This property is desperately overdue for a deep clean and a total renovations. I am staying there tonight 4/4/26. Unfortunately, I didn't white down the staff I spoke with on the phones name.
The hotel is undergoing remodeling and the lobby looks fantastic. But room 219 was pretty beat up. The floor slopes so much that the drawers on the nightstands and desk won’t stay closed. Furniture is pretty beat up and the wall was crumbling underneath the ver loud AC unit.but the bed was comfy, free cookies in check in and welcoming desk manager. I’ll wait till the rooms are remodeled to stay here again. Can’t beat the location though. Lots of restaurants and bowling alley nearby.
Stayed here for our valentine's weekend and things quickly went down hill....we started out in the pool and hot tub and by the time we got out there was no hot water in the entire hotel....the next morning my husband gets up early to go have breakfast and he usually brings me a plate for whenever I awake and that was not allowed....I get up to take a shower and still no hot water!! The carpet on the whole 5th floor is coming up so I tripped in my heels leaving for dinner....came back and the lights were out! Had to climb to the 5th floor...then couldn't get in one of our rooms so had to take the flight of stairs again because the elevators were out...got back to room and the ac was out and that was the last straw...packed up and went to the staybridge right down the street....Never again Holiday Inn, this business has been going downhill for years and now most of your hotels seemed to be ran by slumlords!