If there was a way to give a negative review. Had planned a nice Valentine's day dinner for my wife and I, and my best friend and his wife. Booked 2 rooms for 2 nights. First room we checked into smelled of raw sewage. They moved us to another room. We them learned that there was no hot water in the hotel. Moving forward to Saturday morning, around 11 am, still no hot water. Hot was was back on, kinda around 5:30 pm Saturday night. We went out for dinner, came back to the hotel, guess what. No elevator, no hot water, no AC. Worst hotel ever.
Larry Shi
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November 22, 2025
I planed to stay here 11/20–11/23 and had one of the worst hotel experiences I’ve ever had. After a long drive, I arrived late at night only to find there was no hot water at all. The front desk told me it was a “boiler issue” and that it would be fixed the next day.
It wasn’t.
My son came back from the swimming pool on the second day and again—no hot water. He had to take a second cold shower, and staff sent someone to “check” the issue but never followed up. No explanation, no update, nothing.
What made it worse is the lack of honesty and accountability. I contacted travel agent for help, and initially they said the hotel manager agreed to give them 20 minutes to fix the issue or refund the rest of the stay so I could move. But when I called back after 30 minutes, suddenly the manager had already left and “no one could approve anything.” It felt like they were just trying to stall until the end of the day so I’d be stuck.
For a Holiday Inn Express, this is absolutely unacceptable. Hot water is a basic expectation, not an optional feature. Between the broken boiler, the lack of communication, and the runaround from management, this hotel completely failed to provide even the minimum standard of comfort.
This is the worst Holiday Inn I ever stay, now I am staying at Fairfield cross the street is way better, cleaner, better service.
Kimberley Smith
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September 30, 2025
This was by far the best Holiday inn we've stayed at in a while.
June, Madison, Katie & Kelly were awesome!
The hotel was under renovation, not sure why as it looked fabulous to us. Our room was perfect! We booked a standard queen room with 2 beds and because I'm Platinum Elite, they automatically upgraded us to a suite. No one has ever done this for me before!
The restaurant/bar area was awesom too! Breakfast was fantastic!
My grandson is ready to go back!
Candice Lynn
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February 15, 2026
Stayed here for our valentine's weekend and things quickly went down hill....we started out in the pool and hot tub and by the time we got out there was no hot water in the entire hotel....the next morning my husband gets up early to go have breakfast and he usually brings me a plate for whenever I awake and that was not allowed....I get up to take a shower and still no hot water!! The carpet on the whole 5th floor is coming up so I tripped in my heels leaving for dinner....came back and the lights were out! Had to climb to the 5th floor...then couldn't get in one of our rooms so had to take the flight of stairs again because the elevators were out...got back to room and the ac was out and that was the last straw...packed up and went to the staybridge right down the street....Never again Holiday Inn, this business has been going downhill for years and now most of your hotels seemed to be ran by slumlords!
Atthawut P.
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January 25, 2026
I stayed here for one night, January 15 to January 16, 2026. I booked in the morning and checked in the same evening using my Diamond Elite benefits.
Check-in was smooth and welcoming. The front desk staff clearly recognized my Diamond Elite status, thanked me for my loyalty, and upgraded my room from a 1 King Bed Standard to a 1 King Bed Standard with a Sofa Bed. It was not a suite, but having the sofa made the room much more comfortable and relaxing.
First impressions were very positive. The hotel feels spacious, and the floors smelled clean and fresh, which gave a strong sense of good hygiene. The room and bathroom were very clean. The bed and pillows were soft and comfortable, making it easy to rest.
The carpet does look a bit old and might not be ideal for walking barefoot, but it did not smell musty at all. It just shows some age and nothing more.
I did not get a chance to try breakfast because I woke up too late, but the room itself was very quiet. I barely heard any noise from neighboring rooms. The only sound I noticed occasionally was from the hallway when other guests passed by or closed their doors. Overall, it was a very restful stay.
Honestly, I am surprised this hotel has relatively low review scores on some platforms. My experience here was better than many hotels with much higher ratings. If there were issues in the past, they may have already been addressed, because I did not see anything that needed improvement.
The price was also very reasonable for the quality. I would definitely stay here again without hesitation.
Our Address
302 W Bay Area Blvd, Webster, TX 77598, USA
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If there was a way to give a negative review. Had planned a nice Valentine's day dinner for my wife and I, and my best friend and his wife. Booked 2 rooms for 2 nights. First room we checked into smelled of raw sewage. They moved us to another room. We them learned that there was no hot water in the hotel. Moving forward to Saturday morning, around 11 am, still no hot water. Hot was was back on, kinda around 5:30 pm Saturday night. We went out for dinner, came back to the hotel, guess what. No elevator, no hot water, no AC. Worst hotel ever.
I planed to stay here 11/20–11/23 and had one of the worst hotel experiences I’ve ever had. After a long drive, I arrived late at night only to find there was no hot water at all. The front desk told me it was a “boiler issue” and that it would be fixed the next day. It wasn’t. My son came back from the swimming pool on the second day and again—no hot water. He had to take a second cold shower, and staff sent someone to “check” the issue but never followed up. No explanation, no update, nothing. What made it worse is the lack of honesty and accountability. I contacted travel agent for help, and initially they said the hotel manager agreed to give them 20 minutes to fix the issue or refund the rest of the stay so I could move. But when I called back after 30 minutes, suddenly the manager had already left and “no one could approve anything.” It felt like they were just trying to stall until the end of the day so I’d be stuck. For a Holiday Inn Express, this is absolutely unacceptable. Hot water is a basic expectation, not an optional feature. Between the broken boiler, the lack of communication, and the runaround from management, this hotel completely failed to provide even the minimum standard of comfort. This is the worst Holiday Inn I ever stay, now I am staying at Fairfield cross the street is way better, cleaner, better service.
This was by far the best Holiday inn we've stayed at in a while. June, Madison, Katie & Kelly were awesome! The hotel was under renovation, not sure why as it looked fabulous to us. Our room was perfect! We booked a standard queen room with 2 beds and because I'm Platinum Elite, they automatically upgraded us to a suite. No one has ever done this for me before! The restaurant/bar area was awesom too! Breakfast was fantastic! My grandson is ready to go back!
Stayed here for our valentine's weekend and things quickly went down hill....we started out in the pool and hot tub and by the time we got out there was no hot water in the entire hotel....the next morning my husband gets up early to go have breakfast and he usually brings me a plate for whenever I awake and that was not allowed....I get up to take a shower and still no hot water!! The carpet on the whole 5th floor is coming up so I tripped in my heels leaving for dinner....came back and the lights were out! Had to climb to the 5th floor...then couldn't get in one of our rooms so had to take the flight of stairs again because the elevators were out...got back to room and the ac was out and that was the last straw...packed up and went to the staybridge right down the street....Never again Holiday Inn, this business has been going downhill for years and now most of your hotels seemed to be ran by slumlords!
I stayed here for one night, January 15 to January 16, 2026. I booked in the morning and checked in the same evening using my Diamond Elite benefits. Check-in was smooth and welcoming. The front desk staff clearly recognized my Diamond Elite status, thanked me for my loyalty, and upgraded my room from a 1 King Bed Standard to a 1 King Bed Standard with a Sofa Bed. It was not a suite, but having the sofa made the room much more comfortable and relaxing. First impressions were very positive. The hotel feels spacious, and the floors smelled clean and fresh, which gave a strong sense of good hygiene. The room and bathroom were very clean. The bed and pillows were soft and comfortable, making it easy to rest. The carpet does look a bit old and might not be ideal for walking barefoot, but it did not smell musty at all. It just shows some age and nothing more. I did not get a chance to try breakfast because I woke up too late, but the room itself was very quiet. I barely heard any noise from neighboring rooms. The only sound I noticed occasionally was from the hallway when other guests passed by or closed their doors. Overall, it was a very restful stay. Honestly, I am surprised this hotel has relatively low review scores on some platforms. My experience here was better than many hotels with much higher ratings. If there were issues in the past, they may have already been addressed, because I did not see anything that needed improvement. The price was also very reasonable for the quality. I would definitely stay here again without hesitation.