While some of the staff members were pleasant, my stay was completely overshadowed by a stressful lack of transparency regarding their pet policy. One staff member in particular was very difficult to deal with; she explicitly promised me at check-in that I would only be charged the pet fee for a single night, but when I received my bill at check-out, I discovered she had gone ahead and charged me for both nights anyway.
It took a significant amount of my time, arguing, and having the staff contact the manager before they finally agreed to honor their original word and remove the second night's fee.
Even though they eventually corrected the mistake, you shouldn't have to fight management just to get the price you were promised. Furthermore, the per-night fee is entirely unjustified—the hotel provides zero pet amenities or designated relief areas, forcing me to walk my dog on the surrounding streets around a large homeless population.
Word of advice: If you stay here with a pet, be very careful. Demand a printed receipt at check-out and review every single line item in detail before you leave the lobby, or you will end up with costly surprises.
Michael Abelino
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August 01, 2026
What a great team here. I don’t leave till this coming Monday. Israel in ousekeeping is the real deal. Always makes sure rooms are spotless and if I need anything at all. I’m from Dallas and I appreciate the professionalism and hospitality. Semper Fi🤙🏽
Joshua
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July 30, 2026
No one at the front desk when I arrived to check in. Multiple other guests were there and said it had been more than ten minutes. There was no sign on the desk or anything else indicating where they might be. We tried calling and it just rang. When he did show up, there was no apology or even an acknowledgement that we had been waiting. While going through the check-in process with the persons in front of me, another guest came in asking why his card wouldn't work. Instead of addressing the issue of his card not working, the attendant reprimanded the guest for walking in behind someone else (which he only did because his card wasn't working). Employee was just an overall rude person that shows no interest in actually being of servicd to anyone. When he said there was a problem with my reservation I didn't even bother trying to get it fixed. Went a couple of blocks down to the Hilton and was in a room within minutes.
I later found out that my office had tried calling earlier in the day and had been unable to reach anyone.
Alexis Castillo
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June 29, 2026
I had previously stayed here and had a decent stay, however this last time was awful. I spoke to two people and they both were friendly but I assume just to avoid angering anyone. The bathroom smelt like sewage which ended up making the room itself smell. We were unable to shower or brush our teeth because it was that bad. I asked both employees to come up to smell and both declined. They offered no solution and said unfortunately I had to stay there. The employees told me to reach out to them in the morning to work something out, but the hotel declined any sort of assistance in it. It was the most unhygienic trip. I gave the hotel the benefit of the doubt and didn’t escalate anything, my mistake.
David Eldridge
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March 15, 2026
Nice, clean rooms. Could not hear any guests in room next to us. Good water flow and temp from the shower (a highlight for me). Way above the average breakfast buffet.. it was actually very good and a lot of options. It is only 10 bucks if you pay ahead of time and yeah, for that price vs McDs, a lot better! And you are next to a handful of other places to eat, safe neighborhood so you can comfortably walk. For us, this was a get-out-of-the-house night, not actually a vacation (so a stay-cation). But a very good location that puts you near NASA, not far from Kemah and not far from 45. Highly recommend.
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While some of the staff members were pleasant, my stay was completely overshadowed by a stressful lack of transparency regarding their pet policy. One staff member in particular was very difficult to deal with; she explicitly promised me at check-in that I would only be charged the pet fee for a single night, but when I received my bill at check-out, I discovered she had gone ahead and charged me for both nights anyway. It took a significant amount of my time, arguing, and having the staff contact the manager before they finally agreed to honor their original word and remove the second night's fee. Even though they eventually corrected the mistake, you shouldn't have to fight management just to get the price you were promised. Furthermore, the per-night fee is entirely unjustified—the hotel provides zero pet amenities or designated relief areas, forcing me to walk my dog on the surrounding streets around a large homeless population. Word of advice: If you stay here with a pet, be very careful. Demand a printed receipt at check-out and review every single line item in detail before you leave the lobby, or you will end up with costly surprises.
What a great team here. I don’t leave till this coming Monday. Israel in ousekeeping is the real deal. Always makes sure rooms are spotless and if I need anything at all. I’m from Dallas and I appreciate the professionalism and hospitality. Semper Fi🤙🏽
No one at the front desk when I arrived to check in. Multiple other guests were there and said it had been more than ten minutes. There was no sign on the desk or anything else indicating where they might be. We tried calling and it just rang. When he did show up, there was no apology or even an acknowledgement that we had been waiting. While going through the check-in process with the persons in front of me, another guest came in asking why his card wouldn't work. Instead of addressing the issue of his card not working, the attendant reprimanded the guest for walking in behind someone else (which he only did because his card wasn't working). Employee was just an overall rude person that shows no interest in actually being of servicd to anyone. When he said there was a problem with my reservation I didn't even bother trying to get it fixed. Went a couple of blocks down to the Hilton and was in a room within minutes. I later found out that my office had tried calling earlier in the day and had been unable to reach anyone.
I had previously stayed here and had a decent stay, however this last time was awful. I spoke to two people and they both were friendly but I assume just to avoid angering anyone. The bathroom smelt like sewage which ended up making the room itself smell. We were unable to shower or brush our teeth because it was that bad. I asked both employees to come up to smell and both declined. They offered no solution and said unfortunately I had to stay there. The employees told me to reach out to them in the morning to work something out, but the hotel declined any sort of assistance in it. It was the most unhygienic trip. I gave the hotel the benefit of the doubt and didn’t escalate anything, my mistake.
Nice, clean rooms. Could not hear any guests in room next to us. Good water flow and temp from the shower (a highlight for me). Way above the average breakfast buffet.. it was actually very good and a lot of options. It is only 10 bucks if you pay ahead of time and yeah, for that price vs McDs, a lot better! And you are next to a handful of other places to eat, safe neighborhood so you can comfortably walk. For us, this was a get-out-of-the-house night, not actually a vacation (so a stay-cation). But a very good location that puts you near NASA, not far from Kemah and not far from 45. Highly recommend.