Room service was almost nonexistent. They came in and left new towel and picked up old one. Even if you had the hanging up for reuse. The rooms could of been much clean, and I believe coffee pods are gold to them. Yet they let homeless in to have coffee in the lobby. I probably won't be back to this location.
Cassie Marie
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November 25, 2024
Our baseball team stayed here over the weekend, and our experience was great. Melissa provided outstanding service, always courteous and attentive to our needs. The dinner and breakfast menus exceeded our expectations for hotel dining. Icella, the kitchen manager, went above and beyond to make our stay enjoyable, and her cooking was amazing. We will definitely be staying here again!
Ian Dempster
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March 09, 2025
Staying this weekend. Has been okay till now, then someone started playing loud music at 9pm with a lot of Bass, I gave it till 11pm, before I started trying to call about it. I think it is the room directly above me, been calling the front desk from both the room phone and my cell for the last hour and a half and no one has picked up, I can’t leave the room as I have young kids, who are trying to sleep. Will be talking to the desk in the morning.
asj Canady
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December 07, 2024
Great stay overall. Just wondering how long does it take for the deposit to come back ?
I was told 10 business days. I’ve stayed at a lot of hotels traveling & it has never took that long.
Just wondering.
Avriana Nicole Williams
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June 16, 2024
First off, I stayed here my wedding day and during the few days of our honeymoon! I stayed in an accessible room and I had to contact a lawyer after staying here, unfortunately.
This is why. Poor management and customer service + care. Stayed for almost a week with two. Hurt myself due to the architectural design of the hotel room and instead of getting a call from the front desk or management they disconnected the phone in our room. I was bleeding from my knee and head was concussed. A week later of getting the runaround, only to be lied to (by the manager) by the manager, Jay, someone from the front desk claimed Jay already spoke to me on the phone and assured me. Which was unfortunately not true 🤕😰
I've stayed at 5 stars, and even 2 stars hotels better than this so called “4 star” hotel.
Soon as I got hurt Jay disconnected our room phone and decided it was a good idea to not care that one of his guests got hurt at his hotel.
Also the chef was out for almost 5 days because he was sick, therefore there was no breakfast or dinner the majority of my stay that I stayed. The TV didn't work. The CLOCK didn't work. Phone was disconnected. DISGUSTING mattress covered in yellow stains. The shower floods into the room- 1/2 inch deep of standing water… 😓
Rude day shift front desk, specifically the black lady, and the general manager, Jay, who said if we needed anything to tell him and he’ll be there— gave the run around and was also very rude, lied, and kept a facade of helpfulness and care.
Fun story to tell 15k followers online though. After getting injuries, documentation, getting the run around, lied to, I contacted a lawyer. I would post pictures of my injuries but I don’t think you’d want to see that
Do not stay here.
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3539 North Sam Houston Pkwy W, Houston, TX 77086, USA
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Room service was almost nonexistent. They came in and left new towel and picked up old one. Even if you had the hanging up for reuse. The rooms could of been much clean, and I believe coffee pods are gold to them. Yet they let homeless in to have coffee in the lobby. I probably won't be back to this location.
Our baseball team stayed here over the weekend, and our experience was great. Melissa provided outstanding service, always courteous and attentive to our needs. The dinner and breakfast menus exceeded our expectations for hotel dining. Icella, the kitchen manager, went above and beyond to make our stay enjoyable, and her cooking was amazing. We will definitely be staying here again!
Staying this weekend. Has been okay till now, then someone started playing loud music at 9pm with a lot of Bass, I gave it till 11pm, before I started trying to call about it. I think it is the room directly above me, been calling the front desk from both the room phone and my cell for the last hour and a half and no one has picked up, I can’t leave the room as I have young kids, who are trying to sleep. Will be talking to the desk in the morning.
Great stay overall. Just wondering how long does it take for the deposit to come back ? I was told 10 business days. I’ve stayed at a lot of hotels traveling & it has never took that long. Just wondering.
First off, I stayed here my wedding day and during the few days of our honeymoon! I stayed in an accessible room and I had to contact a lawyer after staying here, unfortunately. This is why. Poor management and customer service + care. Stayed for almost a week with two. Hurt myself due to the architectural design of the hotel room and instead of getting a call from the front desk or management they disconnected the phone in our room. I was bleeding from my knee and head was concussed. A week later of getting the runaround, only to be lied to (by the manager) by the manager, Jay, someone from the front desk claimed Jay already spoke to me on the phone and assured me. Which was unfortunately not true 🤕😰 I've stayed at 5 stars, and even 2 stars hotels better than this so called “4 star” hotel. Soon as I got hurt Jay disconnected our room phone and decided it was a good idea to not care that one of his guests got hurt at his hotel. Also the chef was out for almost 5 days because he was sick, therefore there was no breakfast or dinner the majority of my stay that I stayed. The TV didn't work. The CLOCK didn't work. Phone was disconnected. DISGUSTING mattress covered in yellow stains. The shower floods into the room- 1/2 inch deep of standing water… 😓 Rude day shift front desk, specifically the black lady, and the general manager, Jay, who said if we needed anything to tell him and he’ll be there— gave the run around and was also very rude, lied, and kept a facade of helpfulness and care. Fun story to tell 15k followers online though. After getting injuries, documentation, getting the run around, lied to, I contacted a lawyer. I would post pictures of my injuries but I don’t think you’d want to see that Do not stay here.