Upon arriving, Hotel parking lot and lobby were very professional and clean. Check in was quick and easy. The young lady at the front desk, Shaney (dont know if I spelled it right but she pronounced it "Shane-E" ) was over the top! She went above and beyond, my 4 yr old daughter said she wanted to be way up....SHANEY PUT US ON THE TOP, 4TH FLOOR! and she even granted a super special (to my 4yr old) request when she easily could have said" I'm sorry but its not avaliable." The room was super comfy and clean. Grabbed a bacon cheese burger and fries for my daughter and I , my son had the shrimp tacos from the grill for dinner and it was delicious and comparable in cost to surrounding eating establishments. The menu is limited but decent. The gentlemen in the grill was personable and very nice. Seems to be in a safe area. We Ran to the gas station( you can literally see from the hotel) and grabbed snacks and the gentleman there was nothing but super nice. Im extremely pleased with our stay and my hotel loving 4 yr old was over the moon! Thank you Shaney and Holiday Inn for a superb experience!
Andreas Pringle
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February 04, 2026
I had a great experience thanks to the front desk clerk. From the moment I arrived, Jennifer was friendly, professional, and genuinely welcoming. Check-in was smooth and efficient, and they took the time to answer all my questions with patience and a positive attitude. It’s clear they take pride in their work and care about guests having a comfortable stay. Their excellent customer service made a real difference and set a great tone for my visit. I would absolutely commend them for their outstanding hospitality. Thanks again Jennifer :)!!!
Adam Havens
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October 21, 2025
One of the nicest Hotels I've stayed at in the last 38 nights of being in a hotel. I spent 10 nights here!
The staff is friendly, the breakfast was delicious.
The house keeping ladies on the 4th floor were amazing, if I needed my room cleaned i took my do not disturb off my door and it was cleaned as if I just checked in.
I had no issues in the parking lot and felt it was very secure, even had police who would just come and park at the front door and hang out.
Melissa and Staff are very pleasant to deal with thank you for the great stay!
Henry Hordge
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February 26, 2026
I had an absolutely wonderful at this hotel, and a big part of that was a thanks to Jennifer and shannie at the front desk! From the moment I arrived they were warm,welcoming and incredible! Thank you both for the excellent customer service
Rizzo Rizzo
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February 26, 2026
Easy Check-in, clean rooms and the front desk was very welcoming and approachable. Would like to recognize Shanie on her customer service, made it a great experience overall.
Our Address
3539 North Sam Houston Pkwy W, Houston, TX 77086, USA
Claim Listing: Holiday Inn Houston NW – Beltway 8, an IHG Hotel
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Upon arriving, Hotel parking lot and lobby were very professional and clean. Check in was quick and easy. The young lady at the front desk, Shaney (dont know if I spelled it right but she pronounced it "Shane-E" ) was over the top! She went above and beyond, my 4 yr old daughter said she wanted to be way up....SHANEY PUT US ON THE TOP, 4TH FLOOR! and she even granted a super special (to my 4yr old) request when she easily could have said" I'm sorry but its not avaliable." The room was super comfy and clean. Grabbed a bacon cheese burger and fries for my daughter and I , my son had the shrimp tacos from the grill for dinner and it was delicious and comparable in cost to surrounding eating establishments. The menu is limited but decent. The gentlemen in the grill was personable and very nice. Seems to be in a safe area. We Ran to the gas station( you can literally see from the hotel) and grabbed snacks and the gentleman there was nothing but super nice. Im extremely pleased with our stay and my hotel loving 4 yr old was over the moon! Thank you Shaney and Holiday Inn for a superb experience!
I had a great experience thanks to the front desk clerk. From the moment I arrived, Jennifer was friendly, professional, and genuinely welcoming. Check-in was smooth and efficient, and they took the time to answer all my questions with patience and a positive attitude. It’s clear they take pride in their work and care about guests having a comfortable stay. Their excellent customer service made a real difference and set a great tone for my visit. I would absolutely commend them for their outstanding hospitality. Thanks again Jennifer :)!!!
One of the nicest Hotels I've stayed at in the last 38 nights of being in a hotel. I spent 10 nights here! The staff is friendly, the breakfast was delicious. The house keeping ladies on the 4th floor were amazing, if I needed my room cleaned i took my do not disturb off my door and it was cleaned as if I just checked in. I had no issues in the parking lot and felt it was very secure, even had police who would just come and park at the front door and hang out. Melissa and Staff are very pleasant to deal with thank you for the great stay!
I had an absolutely wonderful at this hotel, and a big part of that was a thanks to Jennifer and shannie at the front desk! From the moment I arrived they were warm,welcoming and incredible! Thank you both for the excellent customer service
Easy Check-in, clean rooms and the front desk was very welcoming and approachable. Would like to recognize Shanie on her customer service, made it a great experience overall.