I had an excellent experience at this hotel, and a big reason was Shanie at the front desk. From the moment I arrived, she was welcoming, professional, and genuinely helpful. She went above and beyond to make sure everything was taken care of and made me feel valued as a guest. Her positive attitude, attention to detail, and outstanding customer service truly stood out. Shanie is a great asset to the hotel, and she made my stay much more enjoyable. Thank you, Shanie, for your exceptional hospitality!
NuevoAge Media
-
May 24, 2026
I want to recognize Emeledig at the front desk for her outstanding customer service during my stay. She has been extremely helpful with everything I’ve asked, both small and large. She has always been patient, professional, courteous, and willing to assist with a positive attitude.
It’s rare to encounter someone who consistently makes guests feel welcomed and supported, and she truly made my stay more comfortable and stress-free. Employees like her represent Holiday Inn and IHG very well.
Please make sure she receives recognition for the excellent service she provides. Thank you again, Emeledig, for all your help and kindness during my stay.
Marisa Quintero
-
April 25, 2026
I had such a great experience thanks to Emeledi at Holiday Inn that I felt compelled to share. From the moment I walked up to the front desk, she made the entire check-in process smooth, welcoming, and genuinely pleasant. After a long day, that kind of energy makes all the difference—and Emeledi delivered it effortlessly.
She was professional, efficient, and incredibly kind, taking the time to make sure everything was exactly right with my reservation. What stood out most was her attention to detail and her warm attitude—she didn’t just check me in, she made me feel valued as a guest.
It’s rare to come across someone who balances professionalism with such a personable touch, but Emeledi does it perfectly. She is absolutely an asset to the Holiday Inn team, and because of her, my stay started on a high note. I truly hope management recognizes the level of service she provides—it's exceptional.
Bianca Trevino
-
April 26, 2026
I had a great experience at this hotel! Everything went smoothly from check-in to check-out. The process was quick and easy, and the overall stay was very comfortable. Jennifer at the front desk did an amazing job she was friendly, professional, and made me feel very welcome. I truly appreciated her help. I would definitely stay here again!
Chierston McBride
-
April 28, 2026
I want to take a moment to recognize the outstanding service provided by the hotel clerk, Emeledi. From the moment I arrived, she was welcoming, professional, and genuinely attentive. She handled everything with a calm and positive attitude, making the check-in process smooth and stress free.
What really stood out was her willingness to go above and beyond to ensure guests feel comfortable and taken care of. It’s clear she takes pride in her work and truly cares about customer satisfaction.
Our Address
3539 North Sam Houston Pkwy W, Houston, TX 77086, USA
Claim Listing: Holiday Inn Houston NW – Beltway 8, an IHG Hotel
Please Login or Register an Account to Claim Listing
I had an excellent experience at this hotel, and a big reason was Shanie at the front desk. From the moment I arrived, she was welcoming, professional, and genuinely helpful. She went above and beyond to make sure everything was taken care of and made me feel valued as a guest. Her positive attitude, attention to detail, and outstanding customer service truly stood out. Shanie is a great asset to the hotel, and she made my stay much more enjoyable. Thank you, Shanie, for your exceptional hospitality!
I want to recognize Emeledig at the front desk for her outstanding customer service during my stay. She has been extremely helpful with everything I’ve asked, both small and large. She has always been patient, professional, courteous, and willing to assist with a positive attitude. It’s rare to encounter someone who consistently makes guests feel welcomed and supported, and she truly made my stay more comfortable and stress-free. Employees like her represent Holiday Inn and IHG very well. Please make sure she receives recognition for the excellent service she provides. Thank you again, Emeledig, for all your help and kindness during my stay.
I had such a great experience thanks to Emeledi at Holiday Inn that I felt compelled to share. From the moment I walked up to the front desk, she made the entire check-in process smooth, welcoming, and genuinely pleasant. After a long day, that kind of energy makes all the difference—and Emeledi delivered it effortlessly. She was professional, efficient, and incredibly kind, taking the time to make sure everything was exactly right with my reservation. What stood out most was her attention to detail and her warm attitude—she didn’t just check me in, she made me feel valued as a guest. It’s rare to come across someone who balances professionalism with such a personable touch, but Emeledi does it perfectly. She is absolutely an asset to the Holiday Inn team, and because of her, my stay started on a high note. I truly hope management recognizes the level of service she provides—it's exceptional.
I had a great experience at this hotel! Everything went smoothly from check-in to check-out. The process was quick and easy, and the overall stay was very comfortable. Jennifer at the front desk did an amazing job she was friendly, professional, and made me feel very welcome. I truly appreciated her help. I would definitely stay here again!
I want to take a moment to recognize the outstanding service provided by the hotel clerk, Emeledi. From the moment I arrived, she was welcoming, professional, and genuinely attentive. She handled everything with a calm and positive attitude, making the check-in process smooth and stress free. What really stood out was her willingness to go above and beyond to ensure guests feel comfortable and taken care of. It’s clear she takes pride in her work and truly cares about customer satisfaction.