My stay at the Holiday Inn Express was mostly comfortable, but there were a few issues worth mentioning. When I first arrived, I found an old French fry on the floor, which made me question how thoroughly the room had been cleaned. Then, when I went to lower the blinds to block out the sun, the large 6-foot metal blinds frame unexpectedly fell off and hit the floor. The bed itself was comfortable and the room had a nice layout, but the bathroom drain wasn’t working properly. During my morning shower, I ended up standing in about six inches of dirty water before I finally got the tub to drain afterward. Because of those maintenance and cleanliness concerns, I’m giving my stay a 3 out of 5. The room has potential, but it definitely needs better upkeep.
Eric Fitzgerald
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October 19, 2025
AVOID THIS LOCATION
I was in town visiting family and decided to stay at this Holiday Inn. I walked in and spoke with the front desk attendant, who confirmed availability for a double queen room for two nights. I was checked in and charged $257 without issue.
However, the next day, I received a call informing me that the room was no longer available for the second night — with no explanation, no apology, and absolutely no effort to offer a solution for me and my family. I was simply told I had to leave.
This forced us to pack up all our belongings unexpectedly and scramble to find another place to stay on short notice — a major inconvenience, especially during a family trip.
The management clearly has no regard for their guests, and the way this was handled was completely unprofessional. If this is how Holiday Inn treats its customers, I’ll be staying elsewhere from now on.
Terrible communication, poor service, and no accountability. You’ve been warned
Rosey Williams
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October 11, 2025
Amarie Front desk lady was very nice, welcoming and informative she started my stay off awesome and gave me some places to eat at nearby!! Rooms are very clean, love the walk in shower. My new go to hotel when I’m around the area definitely will be back I hope to see amarie again or more friendly staff.
Cassandra Pekar
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June 06, 2025
I am BEYOND satisfied with this hotel. Cindy at the front desk needs a raise and then some. I was in town cause my dad died and she took such good care of me down to the tiniest detail even asking if I needed plasticwear for my door dash salad, which I did and wouldn’t even have thought of. Gave me so many towels for the pool with a smile on her face each time as sweet as can be! Everything was clean and kept so pristine. Great place! So happy with my experience. Please give Cindy a raise or a bonus asap!
Stacey Mitchell
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July 20, 2025
I’ve stayed at a lot of hotels, but Arieal at the front desk seriously stood out. From the second I walked in, she made the whole vibe feel more relaxed and welcoming. Not just polite—she was genuinely kind, funny, and made sure I had everything I needed without me even having to ask.
She handled check-in fast and smooth, gave me tips on nearby spots to eat and chill, and even helped me sort out a last-minute change with my room like it was no big deal. You can tell she really knows what she’s doing and actually cares.
It’s rare to come across someone who’s not just doing their job but actually doing it well and making people feel good at the same time. Give that girl a raise—Arieal is top-tier!
Our Address
1720 Spacek Rd, Rosenberg, TX 77471, USA
Claim Listing: Holiday Inn Express & Suites Houston SW – Rosenberg, an IHG Hotel
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My stay at the Holiday Inn Express was mostly comfortable, but there were a few issues worth mentioning. When I first arrived, I found an old French fry on the floor, which made me question how thoroughly the room had been cleaned. Then, when I went to lower the blinds to block out the sun, the large 6-foot metal blinds frame unexpectedly fell off and hit the floor. The bed itself was comfortable and the room had a nice layout, but the bathroom drain wasn’t working properly. During my morning shower, I ended up standing in about six inches of dirty water before I finally got the tub to drain afterward. Because of those maintenance and cleanliness concerns, I’m giving my stay a 3 out of 5. The room has potential, but it definitely needs better upkeep.
AVOID THIS LOCATION I was in town visiting family and decided to stay at this Holiday Inn. I walked in and spoke with the front desk attendant, who confirmed availability for a double queen room for two nights. I was checked in and charged $257 without issue. However, the next day, I received a call informing me that the room was no longer available for the second night — with no explanation, no apology, and absolutely no effort to offer a solution for me and my family. I was simply told I had to leave. This forced us to pack up all our belongings unexpectedly and scramble to find another place to stay on short notice — a major inconvenience, especially during a family trip. The management clearly has no regard for their guests, and the way this was handled was completely unprofessional. If this is how Holiday Inn treats its customers, I’ll be staying elsewhere from now on. Terrible communication, poor service, and no accountability. You’ve been warned
Amarie Front desk lady was very nice, welcoming and informative she started my stay off awesome and gave me some places to eat at nearby!! Rooms are very clean, love the walk in shower. My new go to hotel when I’m around the area definitely will be back I hope to see amarie again or more friendly staff.
I am BEYOND satisfied with this hotel. Cindy at the front desk needs a raise and then some. I was in town cause my dad died and she took such good care of me down to the tiniest detail even asking if I needed plasticwear for my door dash salad, which I did and wouldn’t even have thought of. Gave me so many towels for the pool with a smile on her face each time as sweet as can be! Everything was clean and kept so pristine. Great place! So happy with my experience. Please give Cindy a raise or a bonus asap!
I’ve stayed at a lot of hotels, but Arieal at the front desk seriously stood out. From the second I walked in, she made the whole vibe feel more relaxed and welcoming. Not just polite—she was genuinely kind, funny, and made sure I had everything I needed without me even having to ask. She handled check-in fast and smooth, gave me tips on nearby spots to eat and chill, and even helped me sort out a last-minute change with my room like it was no big deal. You can tell she really knows what she’s doing and actually cares. It’s rare to come across someone who’s not just doing their job but actually doing it well and making people feel good at the same time. Give that girl a raise—Arieal is top-tier!