The only good thing about this hotel is the location. It appears to be a pit stop for truckers. The bathroom and shower floors are black and filthy. The maid refuses to clean the room if you’re not gone by 8am. We got locked out of our room because the door is do heavy the latch fell, which made us miss our event. We told 3 different staff members to be sure our rooms were clean and they did not do it. When we followed up she lied and said we did not ask and then changed her story. It was one thing after the other and the staff did not care. Don’t waste your time here. You won’t be satisfied.
Bri Hanc
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April 17, 2026
GREAT hotel. Horrible & annoying customer service? I got a room around 12am yesterday. Check in is labeled every where as 3pm and check out is 12pm next day. At 9:50ish in the morning I get frantic knocking on my door. The room service lady is asking me what time I’ll be leaving. I said 12, that’s when check out is. And shut the door. I was really disrupted because I left due to a situation with my house where I was unable to sleep. I tried to go back to sleep and then at 11:52 she’s knocking again!!!! I am literally grabbing my bag to leave at this point. I opened the door and said what? And she stuttered and I said it is not 12. I’m literally leaving in a second.
I walked back in, grabbed my pillow and headed out the door to leave. When I opened the door, that room service lady was well as 3 other room service people were standing there talking about me?!? So I walked out and said “looks it’s check out time now.” I walked to the reception and she was so confused why they would do that. I confirmed I left prior to check out time and she said yes. I’ve had A LOT of hotel experiences, but this one was wild. Paid $174 to be woken up rudely. And then to deal with this house keeping lady TWO more times after that.
I S
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January 04, 2026
It's rare that I score hotels as mediocre. They're either a huge hit at five stars or a big miss at 1-2 stars. But I was very disappointed with the service here, especially after reading the reviews that applauded the wonderful customer service and attention.
The rooms were clean and the location was perfect for us, plus the parking lot felt safe and secure and there is a complimentary breakfast.
Having said all of that, the service could not have been more lacking, especially given the fact that the parking lot was nearly empty, indicating that the hotel was far from sold out. Not only did no one answer the phone over the course of the day, as I was trying to confirm some details about the amenities offered, but as DIAMOND ELITE members, I would expect recognition of that at the time of our check in, but moreover, even though our reservation was made online and the request was put in at that time, plus an additional phone call was made well before we arrived, we were not put on the top floor and we were not located away from the ice machine at the end of the hall.
There were exactly two regular coffee pods in our room and one was defective, spewing grounds everywhere. We requested more from the front desk and were handed decaff, which we specifically said we did not want. The man behind the counter said he did not have any pods, but he would look and hold them for us at the desk. That didn't happen.
Would we stay here again? Meh....
Sean Graham
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November 27, 2025
My stay at the Holiday Inn Express was mostly comfortable, but there were a few issues worth mentioning. When I first arrived, I found an old French fry on the floor, which made me question how thoroughly the room had been cleaned. Then, when I went to lower the blinds to block out the sun, the large 6-foot metal blinds frame unexpectedly fell off and hit the floor. The bed itself was comfortable and the room had a nice layout, but the bathroom drain wasn’t working properly. During my morning shower, I ended up standing in about six inches of dirty water before I finally got the tub to drain afterward. Because of those maintenance and cleanliness concerns, I’m giving my stay a 3 out of 5. The room has potential, but it definitely needs better upkeep.
Vanessa
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February 12, 2026
Where do I begin. I called before we drove down from SATX to confirm that we had a 4th floor room that I requested when I booked, just to be told they didnt have anymore only suites. To which we agreed to pay the extra. Upon a long night and drive we were given room 407, only to be shocked and mortified that it was already OCCUPIED! Thankfully the gentleman was kind enough and was dressed! We returned to the front desk and then had to wait 40 minutes before getting the most disgusting room. The shower floor was so filthy we put a towel down. The attached are the photos which do not show how bad it was. We were given another room the next day which, upon entering appeared cleaned until we pulled back the sheets and saw stained sheets. Fortunately I travel with sheets and we slept on those but as an IHG member that was the most horrible experience. Not to mention we never received a call from a manager. The new employee Simone, apologized profusely but had only been on the job 2 days so could only give points. Really??? NEVER AGAIN! DO BETTER.
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1720 Spacek Rd, Rosenberg, TX 77471, USA
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The only good thing about this hotel is the location. It appears to be a pit stop for truckers. The bathroom and shower floors are black and filthy. The maid refuses to clean the room if you’re not gone by 8am. We got locked out of our room because the door is do heavy the latch fell, which made us miss our event. We told 3 different staff members to be sure our rooms were clean and they did not do it. When we followed up she lied and said we did not ask and then changed her story. It was one thing after the other and the staff did not care. Don’t waste your time here. You won’t be satisfied.
GREAT hotel. Horrible & annoying customer service? I got a room around 12am yesterday. Check in is labeled every where as 3pm and check out is 12pm next day. At 9:50ish in the morning I get frantic knocking on my door. The room service lady is asking me what time I’ll be leaving. I said 12, that’s when check out is. And shut the door. I was really disrupted because I left due to a situation with my house where I was unable to sleep. I tried to go back to sleep and then at 11:52 she’s knocking again!!!! I am literally grabbing my bag to leave at this point. I opened the door and said what? And she stuttered and I said it is not 12. I’m literally leaving in a second. I walked back in, grabbed my pillow and headed out the door to leave. When I opened the door, that room service lady was well as 3 other room service people were standing there talking about me?!? So I walked out and said “looks it’s check out time now.” I walked to the reception and she was so confused why they would do that. I confirmed I left prior to check out time and she said yes. I’ve had A LOT of hotel experiences, but this one was wild. Paid $174 to be woken up rudely. And then to deal with this house keeping lady TWO more times after that.
It's rare that I score hotels as mediocre. They're either a huge hit at five stars or a big miss at 1-2 stars. But I was very disappointed with the service here, especially after reading the reviews that applauded the wonderful customer service and attention. The rooms were clean and the location was perfect for us, plus the parking lot felt safe and secure and there is a complimentary breakfast. Having said all of that, the service could not have been more lacking, especially given the fact that the parking lot was nearly empty, indicating that the hotel was far from sold out. Not only did no one answer the phone over the course of the day, as I was trying to confirm some details about the amenities offered, but as DIAMOND ELITE members, I would expect recognition of that at the time of our check in, but moreover, even though our reservation was made online and the request was put in at that time, plus an additional phone call was made well before we arrived, we were not put on the top floor and we were not located away from the ice machine at the end of the hall. There were exactly two regular coffee pods in our room and one was defective, spewing grounds everywhere. We requested more from the front desk and were handed decaff, which we specifically said we did not want. The man behind the counter said he did not have any pods, but he would look and hold them for us at the desk. That didn't happen. Would we stay here again? Meh....
My stay at the Holiday Inn Express was mostly comfortable, but there were a few issues worth mentioning. When I first arrived, I found an old French fry on the floor, which made me question how thoroughly the room had been cleaned. Then, when I went to lower the blinds to block out the sun, the large 6-foot metal blinds frame unexpectedly fell off and hit the floor. The bed itself was comfortable and the room had a nice layout, but the bathroom drain wasn’t working properly. During my morning shower, I ended up standing in about six inches of dirty water before I finally got the tub to drain afterward. Because of those maintenance and cleanliness concerns, I’m giving my stay a 3 out of 5. The room has potential, but it definitely needs better upkeep.
Where do I begin. I called before we drove down from SATX to confirm that we had a 4th floor room that I requested when I booked, just to be told they didnt have anymore only suites. To which we agreed to pay the extra. Upon a long night and drive we were given room 407, only to be shocked and mortified that it was already OCCUPIED! Thankfully the gentleman was kind enough and was dressed! We returned to the front desk and then had to wait 40 minutes before getting the most disgusting room. The shower floor was so filthy we put a towel down. The attached are the photos which do not show how bad it was. We were given another room the next day which, upon entering appeared cleaned until we pulled back the sheets and saw stained sheets. Fortunately I travel with sheets and we slept on those but as an IHG member that was the most horrible experience. Not to mention we never received a call from a manager. The new employee Simone, apologized profusely but had only been on the job 2 days so could only give points. Really??? NEVER AGAIN! DO BETTER.