If I had not stayed at the hotel up the road, I would have said this was my favorite hotel in the area. The rooms were great for a family of 4 but not more. The baths were standard IHG hotel fare. I can honestly say, the floor not being carpeted was a plus.
Breakfast was great, with each day being a different variety of servings. I love this, as long as they keep the area clean and the food from being completely emptied. The best part of breakfast was the little cinnamon rolls. Keep them coming đ.
Naomi was the star â of the front desk and her initial service was so funny and good. She played along with my horrid jokes and even laughed. Give her a raise! Seriously, she's going to be a star for your hotel as long as you keep nurturing her talent.
Lastly, the assistant manager that came up with the cart names needs a raise as well. Wheelie, Cartie-B, and number 3 were a funny way to be reminded to return the carts to the front. I loved this so much. 9.5 out of 10 is my rating.
Beth Trosclair
-
December 22, 2024
My husband and I have been displaced and have been staying here for going on 3 weeks. The staff here has been absolutely amazing. They have been so accommodating! I have felt very safe throughout our stay! The hotel is super clean! I sit in the lobby to do homework and they are always asking if I need anything. We have very much enjoyed getting to know Mandeep and his whole entire staff! We will be here through the holidays so we even decorated our room to make it a little festive!
Grandma
-
October 25, 2024
This hotel is about 1 1/2 old !!safety first, we have three rooms due to a family member that had to have some surgery and that area so we needed something close to the hospital, all three rooms had things that were broken unfinished, nails, sticking out of the sheet rock, window blinds wouldnât go up and down, worst the thermometers on the wall were hanging with wires through sheet rock take a look at my pictures, not to say the staff was very unhappy seemed like they didnât be there. I wonder why, the Cleaning ladies had an attitude we asked for tissue and extra towels, and they threw them on the floor, but main thing this is about 1 1/12 years hotel, and you have things that are very unsafe with your family or anyone to stay in a hotel that has nails, wires, doors, windows, not up-to-date, we spoke to them they never requested for us to move in a different room or even help us out, many times they didnât even say theyâre sorry, they sent a maintenance man with the hammer. If you could see the picture, ridiculous. this is safety for human beings and themselves for a hotel. every time you walked out the door you have to go downstairs to get a new one even if you walk for one second the doors would lock. They said that they had some technology difficult for four days for the door key.
Joseph LaCour
-
November 23, 2024
I want it known that they never said We apologize, We are sorry for your stress. They didn't care. I paid entirely through Priceline ( a perfectly normal 3rd party booking site). Upon check in I was charged not the $100 incidental( that i was informed is the incidental charge if you book 3rd party) but $114 dollars plus for another room. They tried to say initially its because the priceline hadn't gone through. So I whipped out my ph, and showed them otherwise. Then they admitted the truth verbally and are trying to give me the run around on paper, not actually refund the charge to my bank account. My bank account was charged! They are telling me it is just an authorization. I am waiting in real time for a receipt showing the refund and a Statement from the manager of the understanding of the situation.
Susan
-
March 10, 2025
The reservation/service desk could use more training in hospitality and general social skills. Not at any given moment, time or day did you see them smile or make you feel welcome enough to ask a simple question.
Our Address
1720 Spacek Rd, Rosenberg, TX 77471, USA
Claim Listing: Holiday Inn Express & Suites Houston SW – Rosenberg, an IHG Hotel
Please Login or Register an Account to Claim Listing
If I had not stayed at the hotel up the road, I would have said this was my favorite hotel in the area. The rooms were great for a family of 4 but not more. The baths were standard IHG hotel fare. I can honestly say, the floor not being carpeted was a plus. Breakfast was great, with each day being a different variety of servings. I love this, as long as they keep the area clean and the food from being completely emptied. The best part of breakfast was the little cinnamon rolls. Keep them coming đ. Naomi was the star â of the front desk and her initial service was so funny and good. She played along with my horrid jokes and even laughed. Give her a raise! Seriously, she's going to be a star for your hotel as long as you keep nurturing her talent. Lastly, the assistant manager that came up with the cart names needs a raise as well. Wheelie, Cartie-B, and number 3 were a funny way to be reminded to return the carts to the front. I loved this so much. 9.5 out of 10 is my rating.
My husband and I have been displaced and have been staying here for going on 3 weeks. The staff here has been absolutely amazing. They have been so accommodating! I have felt very safe throughout our stay! The hotel is super clean! I sit in the lobby to do homework and they are always asking if I need anything. We have very much enjoyed getting to know Mandeep and his whole entire staff! We will be here through the holidays so we even decorated our room to make it a little festive!
This hotel is about 1 1/2 old !!safety first, we have three rooms due to a family member that had to have some surgery and that area so we needed something close to the hospital, all three rooms had things that were broken unfinished, nails, sticking out of the sheet rock, window blinds wouldnât go up and down, worst the thermometers on the wall were hanging with wires through sheet rock take a look at my pictures, not to say the staff was very unhappy seemed like they didnât be there. I wonder why, the Cleaning ladies had an attitude we asked for tissue and extra towels, and they threw them on the floor, but main thing this is about 1 1/12 years hotel, and you have things that are very unsafe with your family or anyone to stay in a hotel that has nails, wires, doors, windows, not up-to-date, we spoke to them they never requested for us to move in a different room or even help us out, many times they didnât even say theyâre sorry, they sent a maintenance man with the hammer. If you could see the picture, ridiculous. this is safety for human beings and themselves for a hotel. every time you walked out the door you have to go downstairs to get a new one even if you walk for one second the doors would lock. They said that they had some technology difficult for four days for the door key.
I want it known that they never said We apologize, We are sorry for your stress. They didn't care. I paid entirely through Priceline ( a perfectly normal 3rd party booking site). Upon check in I was charged not the $100 incidental( that i was informed is the incidental charge if you book 3rd party) but $114 dollars plus for another room. They tried to say initially its because the priceline hadn't gone through. So I whipped out my ph, and showed them otherwise. Then they admitted the truth verbally and are trying to give me the run around on paper, not actually refund the charge to my bank account. My bank account was charged! They are telling me it is just an authorization. I am waiting in real time for a receipt showing the refund and a Statement from the manager of the understanding of the situation.
The reservation/service desk could use more training in hospitality and general social skills. Not at any given moment, time or day did you see them smile or make you feel welcome enough to ask a simple question.