We had a one night stay for Memorial Day. The front desk clerk Georgette was kind and made checking in easy. The room was clean and well furnished with amenities. The floor we stayed on had an unusual smell in the hallway but other than that the stay was pleasant.
Brian Wieland
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March 25, 2025
I stayed here for a few days and overall things went smoothly.
I arrived about 20 minutes after check-in time, I was greeted and checked in by Georgette who was amazing to deal with. She was professional, friendly, and welcoming. Georgette was apologetic while checking me in and warned me of a short potential delay due to not knowing for certain if my family's specific room had been cleaned yet since the housekeeping staff was still actively cleaning rooms on our floor. Georgette walked us to our room to verify that it was clean and to give it a good look herself instead of just leaving that up to us. We thought this gesture was awesome and have never had any hotel staff care enough to do that regardless of where we were staying. Kudos to you, Georgette!
My only complaint is that the gravy at the hotel breakfast was empty for around 45 minutes and was never refilled before breakfast shut down for the day which is super lame.
cara cooper
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April 27, 2025
Rooms were clean and tidy although I requested and got approved for early check-in weeks prior.
I called day of to confirm and was told the earliest would be 3pm (sucks but okay, so we waited around for hours) arrived about 3:30, to learn our room still wasn’t clean.
We waited the appropriate time in the car and got to the room when we were told to STILL have a “room not cleaned” sign on the door.
This was the NOSIEST hotel on the planet. Not only were the people above us stomping around for hours, we called to complain which was ignored by the elephants above us.
6am rolls around and kids are screaming and slamming doors over and over until 9 am when I guess they left. After that, the maids were vacuuming outside our room leaving us exhausted and irritated.
We could literally hear everything through the door. I debated sleeping in my car, as we had been up almost 24 hours.
If you care about your sleep DO NOT STAY HERE.
The only positive was the room was decently clean and the AC worked but I would rather sleep in a dirty motel if it was actually quiet.
Iyef Kay
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May 19, 2025
Probably the worst experience I've had with a hotel to date. Staff is beyond rude and property is filthy and smells terrible. Carpets in the room are disgusting. Do not, and I mean DO NOT stay there, so many other hotels that are so much better. They are scammers and will take your money. Michelle the manager was rude and disrespectful. Going to tell everyone I know to avoid this property and chain of hotels at all costs.
Daniel Middleton
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March 15, 2025
Don't stay here. Dishonest management. My reservation was canceled with no notification. I booked a couple of months in advance. I stay at IHG holiday inn express hotels a lot. I contacted IHG hotels, and they contacted this location. The location said they had tried to call me many times( first lie. I have phone records to prove it) then said my card was denied for preathorization ( second lie. I contacted Chase and they looked back to before I made reservation and assured me nothing had been denied) I escalated this at IHG ( parent company of Holiday inn express) they assured me I would get a call from manager. Never happened. Day after day, they kept contacting the hotel, and they said they were going to call. Still nothing. IHG closed the case saying mgr tried to call me. I once again said I can show proof they never called. My friends were staying same night. They got canceled also. Said it was over booked. They booked way in advance as well. I think they are canceling early bookings to replace with higher priced last-minute bookings. Don't risk booking a room here. Imagine driving 12hrs the day before a cruise to find out they canceled you that morning. Good luck finding a room the night before a cruise. Avoid this location.
Follow up to the below reply. My voicemail was not full, and if you had called, my phone would have a record. I am a very reasonable person, but when someone outright lies to me, that is where I draw the line. Prove me wrong. What days and times did you say you called? How about the date you claim my card was denied?
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We had a one night stay for Memorial Day. The front desk clerk Georgette was kind and made checking in easy. The room was clean and well furnished with amenities. The floor we stayed on had an unusual smell in the hallway but other than that the stay was pleasant.
I stayed here for a few days and overall things went smoothly. I arrived about 20 minutes after check-in time, I was greeted and checked in by Georgette who was amazing to deal with. She was professional, friendly, and welcoming. Georgette was apologetic while checking me in and warned me of a short potential delay due to not knowing for certain if my family's specific room had been cleaned yet since the housekeeping staff was still actively cleaning rooms on our floor. Georgette walked us to our room to verify that it was clean and to give it a good look herself instead of just leaving that up to us. We thought this gesture was awesome and have never had any hotel staff care enough to do that regardless of where we were staying. Kudos to you, Georgette! My only complaint is that the gravy at the hotel breakfast was empty for around 45 minutes and was never refilled before breakfast shut down for the day which is super lame.
Rooms were clean and tidy although I requested and got approved for early check-in weeks prior. I called day of to confirm and was told the earliest would be 3pm (sucks but okay, so we waited around for hours) arrived about 3:30, to learn our room still wasn’t clean. We waited the appropriate time in the car and got to the room when we were told to STILL have a “room not cleaned” sign on the door. This was the NOSIEST hotel on the planet. Not only were the people above us stomping around for hours, we called to complain which was ignored by the elephants above us. 6am rolls around and kids are screaming and slamming doors over and over until 9 am when I guess they left. After that, the maids were vacuuming outside our room leaving us exhausted and irritated. We could literally hear everything through the door. I debated sleeping in my car, as we had been up almost 24 hours. If you care about your sleep DO NOT STAY HERE. The only positive was the room was decently clean and the AC worked but I would rather sleep in a dirty motel if it was actually quiet.
Probably the worst experience I've had with a hotel to date. Staff is beyond rude and property is filthy and smells terrible. Carpets in the room are disgusting. Do not, and I mean DO NOT stay there, so many other hotels that are so much better. They are scammers and will take your money. Michelle the manager was rude and disrespectful. Going to tell everyone I know to avoid this property and chain of hotels at all costs.
Don't stay here. Dishonest management. My reservation was canceled with no notification. I booked a couple of months in advance. I stay at IHG holiday inn express hotels a lot. I contacted IHG hotels, and they contacted this location. The location said they had tried to call me many times( first lie. I have phone records to prove it) then said my card was denied for preathorization ( second lie. I contacted Chase and they looked back to before I made reservation and assured me nothing had been denied) I escalated this at IHG ( parent company of Holiday inn express) they assured me I would get a call from manager. Never happened. Day after day, they kept contacting the hotel, and they said they were going to call. Still nothing. IHG closed the case saying mgr tried to call me. I once again said I can show proof they never called. My friends were staying same night. They got canceled also. Said it was over booked. They booked way in advance as well. I think they are canceling early bookings to replace with higher priced last-minute bookings. Don't risk booking a room here. Imagine driving 12hrs the day before a cruise to find out they canceled you that morning. Good luck finding a room the night before a cruise. Avoid this location. Follow up to the below reply. My voicemail was not full, and if you had called, my phone would have a record. I am a very reasonable person, but when someone outright lies to me, that is where I draw the line. Prove me wrong. What days and times did you say you called? How about the date you claim my card was denied?