Recently stayed at this location for 3 nights for work. From the moment I walked in I was impressed with how clean the hotel was. My room was spotless. I spend quite a bit of time in hotels for work and I can honestly say that this one was probably the cleanest. All of the staff I encountered were friendly and very helpful. If I'm in the area again I will definitely stay here.
Heather Guzman
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November 25, 2024
We checked in on November 24th and out November 25th. Front desk both days were friendly and welcoming. Housekeeper on the 1st floor the morning of check out was real sweet. My room was very clean. Bed was soft and comfy. Very relaxing. However the lady serving breakfast was rude. She acted like she didn’t want to be there. The closer it got to ending breakfast she didn’t want to make more food but there was still a good amount of people there. But even though I didn’t care for that I still rated a 5 because everything and everybody else was great!! Whenever I’m in town this is where I will be staying!
Hala Almusawi
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January 09, 2025
We stayed at the Holiday Inn from December 22 to January 4. Our room got cleaned twice only despite the reception confirming it was supposed to be a daily cleaning. The wash washer was broken for the entire two weeks. We had to take the garbage out ourselves and were directed to go down to reception to collect clean towels.
Courtney Hurd
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November 01, 2024
I was there last weekend for Prairie A&M homecoming. Hotel staff accused us of smoking in the room. Attempted to charge my friend card 3 different amounts for allegedly having weed all over the beds and on the desk, when in fact my friend jacket was shedding. Weed and fuzz looks nothing alike. When she asked them about it because we were still in the parking lot when they tried to charge $250 then $150 and finally $100. The staff then lied about the managers name. Just a whole lot of nonsense because of the smell of weed, that was not consumed by anyone on their property.
Donnie Meismer
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October 10, 2024
I made a reservation on the IHG website a couple weeks ago for the upcoming weekend, Friday night through Sunday morning. I logged in to my IHG account today to modify the dates. I wasn't going to be able to make it Friday night, so I simply needed to drop Friday night and keep Saturday night. I was doing this in accordance with IHG cancellation, modification policy, before today's 6pm cutoff time. The website would not allow me to modify my stay, so I called the front desk and spoke with a pleasant lady about the situation. She informed me that her manager had imposed a mandatory two-night minimum and that I would be able to speak with that manager tomorrow. This would take me past the cancellation time of 6pm today, so I simply went online and cancelled my entire stay and booked one night at a competitor's hotel. The competitor's hotel is farther from where I need to be, but I welcome a bit of distance for ease of booking needs.
I have used IHG hotels for decades and have hundreds of thousands of points, and will continue to use them. However, I will not book at this location again, as they do not allow for me to use my points and they have imposed a mandatory two-night minimum stay. Please be aware.
If I was a manager of a hotel, I would be available at all hours to meet my customer and staff needs. Hospitality here lacks basics.
Our Address
21410 Fairfield Pl, Cypress, TX 77433, USA
Claim Listing: Holiday Inn Express & Suites Houston NW – Cypress Grand Pky, an IHG Hotel
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Recently stayed at this location for 3 nights for work. From the moment I walked in I was impressed with how clean the hotel was. My room was spotless. I spend quite a bit of time in hotels for work and I can honestly say that this one was probably the cleanest. All of the staff I encountered were friendly and very helpful. If I'm in the area again I will definitely stay here.
We checked in on November 24th and out November 25th. Front desk both days were friendly and welcoming. Housekeeper on the 1st floor the morning of check out was real sweet. My room was very clean. Bed was soft and comfy. Very relaxing. However the lady serving breakfast was rude. She acted like she didn’t want to be there. The closer it got to ending breakfast she didn’t want to make more food but there was still a good amount of people there. But even though I didn’t care for that I still rated a 5 because everything and everybody else was great!! Whenever I’m in town this is where I will be staying!
We stayed at the Holiday Inn from December 22 to January 4. Our room got cleaned twice only despite the reception confirming it was supposed to be a daily cleaning. The wash washer was broken for the entire two weeks. We had to take the garbage out ourselves and were directed to go down to reception to collect clean towels.
I was there last weekend for Prairie A&M homecoming. Hotel staff accused us of smoking in the room. Attempted to charge my friend card 3 different amounts for allegedly having weed all over the beds and on the desk, when in fact my friend jacket was shedding. Weed and fuzz looks nothing alike. When she asked them about it because we were still in the parking lot when they tried to charge $250 then $150 and finally $100. The staff then lied about the managers name. Just a whole lot of nonsense because of the smell of weed, that was not consumed by anyone on their property.
I made a reservation on the IHG website a couple weeks ago for the upcoming weekend, Friday night through Sunday morning. I logged in to my IHG account today to modify the dates. I wasn't going to be able to make it Friday night, so I simply needed to drop Friday night and keep Saturday night. I was doing this in accordance with IHG cancellation, modification policy, before today's 6pm cutoff time. The website would not allow me to modify my stay, so I called the front desk and spoke with a pleasant lady about the situation. She informed me that her manager had imposed a mandatory two-night minimum and that I would be able to speak with that manager tomorrow. This would take me past the cancellation time of 6pm today, so I simply went online and cancelled my entire stay and booked one night at a competitor's hotel. The competitor's hotel is farther from where I need to be, but I welcome a bit of distance for ease of booking needs. I have used IHG hotels for decades and have hundreds of thousands of points, and will continue to use them. However, I will not book at this location again, as they do not allow for me to use my points and they have imposed a mandatory two-night minimum stay. Please be aware. If I was a manager of a hotel, I would be available at all hours to meet my customer and staff needs. Hospitality here lacks basics.