Rooms are clean, great breakfast Awesome skyline view but my experience was horrible. Going on my second day the Manger and staff accused me of Smoking in my room Wich was non smoking.I don't smoke I never did but we're so rude that they asked me to leave and call the cops. I was accused of something I didn't do very embarrassing. Staff was always staring at what your doing. During breakfast they questioned me about how much food I had in my plate 😲 Very bad experience I will definitely not be going back.
Xavier Smith
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July 30, 2024
The rooms are not sound proof. You can hear the highway through the night and its loud. I lost my first nights sleep and had to check into a new hotel in the morning. I spoke with Christa in the morning and she did not express concern and wanted to charge me two nights since I woke up at 11am. The toilet was dirty in the room i checked in. The internet speed is between 4-6 mbps. Very disappointing for a new hotel room. Motel experience at a 3 star hotel price.
Nelson Rodriguez
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September 02, 2024
I was very surprised this hotel is well kept and nice. Wasn't expecting to be like that due to location. But I was very pleased to stay there. Affordable no parking charge and breakfast included.
Zion Media
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July 09, 2024
******************NO ELECTRICITY BACK UP ********************
We booked at this hotel for our 5 day stay which unfortunately does not give us any good memories; in fact it ended so horrific that I will not recommend this place.
Whilst there is very little one can do to stop forces of the nature - our stay showcased how ill equipped this place is if and when there is a a hurricane storm. Electricity went off on a Monday around 8:30 am and it was still down until our check out time around noon time on Tuesday. It is hard to imagine how a hotel facility in Houston can open its doors for travelers to stay with no backup electricity - knowing very well the next hurricane is round the corner.
We were placed on 5th floor and had to bring down our baggage ( group of 6 with total bags =8) using the stairways in pitch dark and smelly carpets! There was no HELP whatsoever from the office staff during the adverse hours, especially with our group having two aged members. So here are my scores :
- Office staff - Friendly , but not efficient so its a 2/5
- Cleanliness of rooms - 3/5
- Breakfast - So very poor - 1/5
- Preparedness to meet adverse weather - 0/5
- Access to UBER / Lyft etc - For some strange reasons, we found it hard with drivers repeatedly dropping the lifts either from or to there
- Pool - Rarely found used - 1/5
- Proximity to good eateries - 1/5
John Shelton
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May 11, 2024
This is definitely my new always stay hotel when in this area.
Parking seems pretty secure, easy location to any direction you need to go. The rooms are usually quiet and dark, they usually have omelets for breakfast in the staff is nice.
Our Address
3401 N Main St, Houston, TX 77009, USA
Claim Listing: Holiday Inn Express & Suites Houston – N Downtown, an IHG Hotel
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Rooms are clean, great breakfast Awesome skyline view but my experience was horrible. Going on my second day the Manger and staff accused me of Smoking in my room Wich was non smoking.I don't smoke I never did but we're so rude that they asked me to leave and call the cops. I was accused of something I didn't do very embarrassing. Staff was always staring at what your doing. During breakfast they questioned me about how much food I had in my plate 😲 Very bad experience I will definitely not be going back.
The rooms are not sound proof. You can hear the highway through the night and its loud. I lost my first nights sleep and had to check into a new hotel in the morning. I spoke with Christa in the morning and she did not express concern and wanted to charge me two nights since I woke up at 11am. The toilet was dirty in the room i checked in. The internet speed is between 4-6 mbps. Very disappointing for a new hotel room. Motel experience at a 3 star hotel price.
I was very surprised this hotel is well kept and nice. Wasn't expecting to be like that due to location. But I was very pleased to stay there. Affordable no parking charge and breakfast included.
******************NO ELECTRICITY BACK UP ******************** We booked at this hotel for our 5 day stay which unfortunately does not give us any good memories; in fact it ended so horrific that I will not recommend this place. Whilst there is very little one can do to stop forces of the nature - our stay showcased how ill equipped this place is if and when there is a a hurricane storm. Electricity went off on a Monday around 8:30 am and it was still down until our check out time around noon time on Tuesday. It is hard to imagine how a hotel facility in Houston can open its doors for travelers to stay with no backup electricity - knowing very well the next hurricane is round the corner. We were placed on 5th floor and had to bring down our baggage ( group of 6 with total bags =8) using the stairways in pitch dark and smelly carpets! There was no HELP whatsoever from the office staff during the adverse hours, especially with our group having two aged members. So here are my scores : - Office staff - Friendly , but not efficient so its a 2/5 - Cleanliness of rooms - 3/5 - Breakfast - So very poor - 1/5 - Preparedness to meet adverse weather - 0/5 - Access to UBER / Lyft etc - For some strange reasons, we found it hard with drivers repeatedly dropping the lifts either from or to there - Pool - Rarely found used - 1/5 - Proximity to good eateries - 1/5
This is definitely my new always stay hotel when in this area. Parking seems pretty secure, easy location to any direction you need to go. The rooms are usually quiet and dark, they usually have omelets for breakfast in the staff is nice.