Absolutely amazing experience at Holiday Inn Express and Suites, thanks to Cassandra! From the moment we arrived, her warm and friendly demeanor made us feel right at home. She went above and beyond to ensure that our stay was comfortable and stress-free. Whether it was providing local recommendations or making sure we had everything we needed, Cassandra was always attentive and proactive. The hotel itself was spotless, but it was Cassandra’s exceptional service that truly made this visit unforgettable. We will definitely be returning, all because of her outstanding hospitality. Thank you, Cassandra, for making our stay perfect!
Veronica Araiza
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July 30, 2024
Rooms are clean, great breakfast Awesome skyline view but my experience was horrible. Going on my second day the Manger and staff accused me of Smoking in my room Wich was non smoking.I don't smoke I never did but we're so rude that they asked me to leave and call the cops. I was accused of something I didn't do very embarrassing. Staff was always staring at what your doing. During breakfast they questioned me about how much food I had in my plate đŸ˜² Very bad experience I will definitely not be going back.
Antoine Williams
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October 07, 2024
After having a bad hotel experience at a 4 star hotel this hotel was head over heels better than I expected. Customer service was perfect! The room was clean and I really enjoyed my stay. I would highly recommend this place and will definitely come back here when I come back to Houston.
Xavier Smith
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July 30, 2024
The rooms are not sound proof. You can hear the highway through the night and its loud. I lost my first nights sleep and had to check into a new hotel in the morning. I spoke with Christa in the morning and she did not express concern and wanted to charge me two nights since I woke up at 11am. The toilet was dirty in the room i checked in. The internet speed is between 4-6 mbps. Very disappointing for a new hotel room. Motel experience at a 3 star hotel price.
Ciera McKinney
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October 19, 2024
Rooms were clean and the hotel smelled freshly cleaned. The hotel, however, is across the street from a cementery. The location is close to many restaurants and lounges. Most drives are within 12 and 30 minutes.
Our Address
3401 N Main St, Houston, TX 77009, USA
Claim Listing: Holiday Inn Express & Suites Houston – N Downtown, an IHG Hotel
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Absolutely amazing experience at Holiday Inn Express and Suites, thanks to Cassandra! From the moment we arrived, her warm and friendly demeanor made us feel right at home. She went above and beyond to ensure that our stay was comfortable and stress-free. Whether it was providing local recommendations or making sure we had everything we needed, Cassandra was always attentive and proactive. The hotel itself was spotless, but it was Cassandra’s exceptional service that truly made this visit unforgettable. We will definitely be returning, all because of her outstanding hospitality. Thank you, Cassandra, for making our stay perfect!
Rooms are clean, great breakfast Awesome skyline view but my experience was horrible. Going on my second day the Manger and staff accused me of Smoking in my room Wich was non smoking.I don't smoke I never did but we're so rude that they asked me to leave and call the cops. I was accused of something I didn't do very embarrassing. Staff was always staring at what your doing. During breakfast they questioned me about how much food I had in my plate đŸ˜² Very bad experience I will definitely not be going back.
After having a bad hotel experience at a 4 star hotel this hotel was head over heels better than I expected. Customer service was perfect! The room was clean and I really enjoyed my stay. I would highly recommend this place and will definitely come back here when I come back to Houston.
The rooms are not sound proof. You can hear the highway through the night and its loud. I lost my first nights sleep and had to check into a new hotel in the morning. I spoke with Christa in the morning and she did not express concern and wanted to charge me two nights since I woke up at 11am. The toilet was dirty in the room i checked in. The internet speed is between 4-6 mbps. Very disappointing for a new hotel room. Motel experience at a 3 star hotel price.
Rooms were clean and the hotel smelled freshly cleaned. The hotel, however, is across the street from a cementery. The location is close to many restaurants and lounges. Most drives are within 12 and 30 minutes.