Spare and minimalist but nice rooms with upgraded features. Economical price, conveniently located right off I-45. Decent fridge/coffee/microwave station. Very clean.
Not well suited for extended stays due to: no couch or coffee table (there is an armchair), zero bathroom storage, one small cupboard for clothing. The closet is well appointed with small shelves and tiny pull-out drawers. If you’re staying longer than a few days, bring your own organizers for makeup and toiletries and plastic/cardboard drawers for clothing.
The biggest disappointment was the breakfast buffet which is NOT COMPLEMENTARY. It costs $15.99. (If I had known, I would have made a coffee before I left my room.) I tried to find out the breakfast hours online the night before, and couldn’t find ANY information about breakfast. I guess that’s why. I don’t think I have stayed at a Big Chain Hotel that charged for breakfast in over a decade.
Susan Meissner
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November 09, 2024
When we first got here, we were told that all rooms were sold out. But we had already prepaid two month later prior. Finally we get a room key to 318 and we get up to our rooms so tired after traveling, to find our keys didn’t work. Then we heard voices in the room. The desk clerk gave us keys to a room already occupied ! So then gave us keys to 318 and told us that if someone was in there , there was nothing she could do! So crazy ! Then after we left our room. (We paid for a two night stay). I asked the maids when cleaning our room to leave us extra towels. We came back to our room and it wasn’t cleaned and nothing was done! I called the desk clerk she said maids were gone for the day and they cleaned every other day! I paid for a room and I expect it to be cleaned!
This was a Hilton and I expected better. We have a lot of people come in to stay at this hotel to play in this big tournament every year and this hotel was recommended by the tournament directors . I am going to suggest to take this hotel off the recommendation list .
We were never offered any thing to compensate us for the trouble that they we put us thru on our night of arrival or anything. Not even an apology.
Bad customer service and they don’t take care of their customers!! -10 on review list !
Angela Tittle
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January 26, 2025
After checking into this location I noticed the shower did not work and the tub would clog when the water was ran. I expressed this after getting a texted message regarding my checking. I came down this am to checkout and also express all my issues that were found this am refrigerator not getting cold, shower not work, tub clogging, lotions soaps and other things not stocked like tissue and was informed that I could have came down at anytime and got more things as if they were not supposed to be in the room at checkin. If this review doesn’t make you run I hope the fact Shannon along was very rude and snappy when I express my experience. People like her make all business not worth visiting.
Madame Olga
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November 09, 2024
Came in checked in they gave me a room key went in someone else room I took pics went back downstairs she apologized gave me another key went back upstairs the keys are not working so now seating here in the lobby told the lady she needs to find a room and go check for herself and let me know . I don’t even think they are sorry they are running this hotel with their eyes close or no direction whatsoever just ridiculous. How can you check someone in a room that’s occupied? I am beyond mad and it’s my birthday but they just ruined it for me . Now sitting here waiting on them to tell me
John Hernandez
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November 05, 2024
Service was not terrible at all. Ms. Janice the morning cook is an amazing worker and person. She was running the front of the house by herself and the kitchen. The reason for 3 stars is because they didn’t have any working the front desk on a Saturday morning. Ms. Janice did everything herself, this hotel runs because of her and the housekeepers. Management needs to step up
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160 Wagon Point, Houston, TX 77090, USA
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Spare and minimalist but nice rooms with upgraded features. Economical price, conveniently located right off I-45. Decent fridge/coffee/microwave station. Very clean. Not well suited for extended stays due to: no couch or coffee table (there is an armchair), zero bathroom storage, one small cupboard for clothing. The closet is well appointed with small shelves and tiny pull-out drawers. If you’re staying longer than a few days, bring your own organizers for makeup and toiletries and plastic/cardboard drawers for clothing. The biggest disappointment was the breakfast buffet which is NOT COMPLEMENTARY. It costs $15.99. (If I had known, I would have made a coffee before I left my room.) I tried to find out the breakfast hours online the night before, and couldn’t find ANY information about breakfast. I guess that’s why. I don’t think I have stayed at a Big Chain Hotel that charged for breakfast in over a decade.
When we first got here, we were told that all rooms were sold out. But we had already prepaid two month later prior. Finally we get a room key to 318 and we get up to our rooms so tired after traveling, to find our keys didn’t work. Then we heard voices in the room. The desk clerk gave us keys to a room already occupied ! So then gave us keys to 318 and told us that if someone was in there , there was nothing she could do! So crazy ! Then after we left our room. (We paid for a two night stay). I asked the maids when cleaning our room to leave us extra towels. We came back to our room and it wasn’t cleaned and nothing was done! I called the desk clerk she said maids were gone for the day and they cleaned every other day! I paid for a room and I expect it to be cleaned! This was a Hilton and I expected better. We have a lot of people come in to stay at this hotel to play in this big tournament every year and this hotel was recommended by the tournament directors . I am going to suggest to take this hotel off the recommendation list . We were never offered any thing to compensate us for the trouble that they we put us thru on our night of arrival or anything. Not even an apology. Bad customer service and they don’t take care of their customers!! -10 on review list !
After checking into this location I noticed the shower did not work and the tub would clog when the water was ran. I expressed this after getting a texted message regarding my checking. I came down this am to checkout and also express all my issues that were found this am refrigerator not getting cold, shower not work, tub clogging, lotions soaps and other things not stocked like tissue and was informed that I could have came down at anytime and got more things as if they were not supposed to be in the room at checkin. If this review doesn’t make you run I hope the fact Shannon along was very rude and snappy when I express my experience. People like her make all business not worth visiting.
Came in checked in they gave me a room key went in someone else room I took pics went back downstairs she apologized gave me another key went back upstairs the keys are not working so now seating here in the lobby told the lady she needs to find a room and go check for herself and let me know . I don’t even think they are sorry they are running this hotel with their eyes close or no direction whatsoever just ridiculous. How can you check someone in a room that’s occupied? I am beyond mad and it’s my birthday but they just ruined it for me . Now sitting here waiting on them to tell me
Service was not terrible at all. Ms. Janice the morning cook is an amazing worker and person. She was running the front of the house by herself and the kitchen. The reason for 3 stars is because they didn’t have any working the front desk on a Saturday morning. Ms. Janice did everything herself, this hotel runs because of her and the housekeepers. Management needs to step up