Excellent place to stay! Front desk was friendly and helpful! Room was clean and well decorated. Lots of options at breakfast bar and plenty of room in eating area. The hotel has a nice modern update. Close to a beautiful walking trail around a nearby lake. Couldn't have asked for a nicer place to stay while in Sugarland.
Ashley
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April 20, 2024
The stay itself was decent, but the attitude of the front desk attendant at check in was abysmal. She was so rude and refused to allow me and my children to do an early check in. That is fine, but her disdain for us made us feel awful. Another family came and did early check in while we waited with all our luggage in the lobby. My teenaged son had just been diagnosed with Marfan Syndrome that day and was very tired. After seeing she let other people check in before us even though we had been waiting in the lobby for hours, my son asked her if we could check in. She begrudgingly did it since the other family was still standing there and it would have been odd to refuse us while allowing them in.
She checked me in while gossiping on the phone to her friend. Never made eye contact or explained anything. She just kept talking to her friend about a girl they knew. I have never experienced such blatant unprofessionalism. We flew into Houston for medical reasons and even had a handicap room that she was happy not to let us enter.
Adrian Macias
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February 24, 2024
Last night we arrived to the Hampton Inn and Suites in Sugar Land, which we booked through Expedia. They were overbooked and didn’t have a room for me. I had to contact Expedia to cancel and the reservation and get approval from the hotel to waive my cancellation fee…
Cancellation fee? They didn’t have a room for me - I showed up. Well, this morning they decide to charge their cancellation fee anyway, equal to one night’s stay. So, I had to request a refund.
I showed up, you turn me away, and charge me a cancellation fee?!
Beautiful hotel, but horrendous service. Adding Hampton to the bozo list.
JAY Tho
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April 11, 2024
Staff is attentive and friendly. They Do Not service your rooms everyday. We had to call downstairs for fresh towels.
Jacki Z
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February 10, 2024
One of the nicest Hamptons for sure! One of the nicest hotels overall! Super clean and new! Rooms are gigantic! Fitness center is new and beyond equipped! Lobby and presentation of facilities are beautiful!
Our Address
218 Promenade Wy, Sugar Land, TX 77479, USA
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Excellent place to stay! Front desk was friendly and helpful! Room was clean and well decorated. Lots of options at breakfast bar and plenty of room in eating area. The hotel has a nice modern update. Close to a beautiful walking trail around a nearby lake. Couldn't have asked for a nicer place to stay while in Sugarland.
The stay itself was decent, but the attitude of the front desk attendant at check in was abysmal. She was so rude and refused to allow me and my children to do an early check in. That is fine, but her disdain for us made us feel awful. Another family came and did early check in while we waited with all our luggage in the lobby. My teenaged son had just been diagnosed with Marfan Syndrome that day and was very tired. After seeing she let other people check in before us even though we had been waiting in the lobby for hours, my son asked her if we could check in. She begrudgingly did it since the other family was still standing there and it would have been odd to refuse us while allowing them in. She checked me in while gossiping on the phone to her friend. Never made eye contact or explained anything. She just kept talking to her friend about a girl they knew. I have never experienced such blatant unprofessionalism. We flew into Houston for medical reasons and even had a handicap room that she was happy not to let us enter.
Last night we arrived to the Hampton Inn and Suites in Sugar Land, which we booked through Expedia. They were overbooked and didn’t have a room for me. I had to contact Expedia to cancel and the reservation and get approval from the hotel to waive my cancellation fee… Cancellation fee? They didn’t have a room for me - I showed up. Well, this morning they decide to charge their cancellation fee anyway, equal to one night’s stay. So, I had to request a refund. I showed up, you turn me away, and charge me a cancellation fee?! Beautiful hotel, but horrendous service. Adding Hampton to the bozo list.
Staff is attentive and friendly. They Do Not service your rooms everyday. We had to call downstairs for fresh towels.
One of the nicest Hamptons for sure! One of the nicest hotels overall! Super clean and new! Rooms are gigantic! Fitness center is new and beyond equipped! Lobby and presentation of facilities are beautiful!