I had a great experience during my stay. The room was clean, spacious, and the bed was super comfortable. The staff at the front desk were friendly and helpful. The location is convenient and felt safe. Great value for the price! Would definitely stay here again.
Taylor’s Catering & Designs
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April 20, 2025
My bride had a wedding here and it was immaculate!
Customer service was amazing and they were sure to answer any questions in which we had. Not only did we have a wedding here but also had many individuals that booked room and they all had the same expressed feeling. The hotel was amazing!
The owner and Juan were very attentive to details throughout our stay and event! They made sure that all questions were answered and there were no loose ends.
Juan even walked the guest out to their cars being that it was at night. I’d highly recommend this hotel for both stay and event services
Kit Anderson
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March 28, 2025
We are Hilton Honors members that have been staying in Hilton properties back and forth across the country- have always been offered water. Here we were told that was only for gold and diamons members.
Room was clean but arranged oddly with tv facing a wall- not the bed. And there was not a sofa.
I like that you don't get housekeeping service every day- but larger trash cans in the rooms would be helpful.
Good location-easy on and off the highway and many restaurants within 5-15 minutes.
Lonnie Ernst
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April 19, 2025
We love Hampton Inn. Great price, service and overall experience. This time, however, we were disappointed. We had a four night stay. 1 . On night one, we discovered that the tub leaked. I had to stuff towels against the front right corner of the tub to keep from flooding the bathroom. I told the front desk about the following morning. Notes were taken, but we weren't offered a different room (they weren't full by any means). We had to resort to "sponge baths" for the remainder of our stay. 2. There was no WiFi on our floor. I notified the front desk. It never got fixed. 3. Because of the Wifi situation, I went to use the advertised "business center", only to find out that neither of the two computers were operational. One flashed a message stating that it was "temporarily unavailable" while the other showed a message stating "No operating system found". 3. Since this particular hotel doesn't provide decaf coffee in the dining area, I made it in my room. The issue I had was trying to communicate/request more decaf coffee packets and am extra vlanket from the maids, as none spoke English.
We will continue to stay a Hilton hotels. We were just disappointed in this stay.
Bee S
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June 06, 2025
I've tried reaching this property by phone since May 10, 2025, left several msgs for management, and even reached out to hilton honors and requested assistance, and was given a claim number. Sadly, even on the check in day of my reservation, I even tried chatting with someone in the app with no success. Ive been charged for a nights stay and I didnt not stay. The digital key was released at 5p, despite check in being 3p, so I had already found another property. Someone is working enough to charge my card, but not enough to answer or return calls. I would not book here unless you're nearby and can communicate in person.
Ive spoken with Guest Assistance and someone at the property several times. Today, I also emailed the GM. Please provide updated contact info for Cherrie Williams or someone who is willing to assist.
Our Address
218 Promenade Wy, Sugar Land, TX 77479, USA
Claim Listing: Hampton Inn & Suites Houston/Sugar Land
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I had a great experience during my stay. The room was clean, spacious, and the bed was super comfortable. The staff at the front desk were friendly and helpful. The location is convenient and felt safe. Great value for the price! Would definitely stay here again.
My bride had a wedding here and it was immaculate! Customer service was amazing and they were sure to answer any questions in which we had. Not only did we have a wedding here but also had many individuals that booked room and they all had the same expressed feeling. The hotel was amazing! The owner and Juan were very attentive to details throughout our stay and event! They made sure that all questions were answered and there were no loose ends. Juan even walked the guest out to their cars being that it was at night. I’d highly recommend this hotel for both stay and event services
We are Hilton Honors members that have been staying in Hilton properties back and forth across the country- have always been offered water. Here we were told that was only for gold and diamons members. Room was clean but arranged oddly with tv facing a wall- not the bed. And there was not a sofa. I like that you don't get housekeeping service every day- but larger trash cans in the rooms would be helpful. Good location-easy on and off the highway and many restaurants within 5-15 minutes.
We love Hampton Inn. Great price, service and overall experience. This time, however, we were disappointed. We had a four night stay. 1 . On night one, we discovered that the tub leaked. I had to stuff towels against the front right corner of the tub to keep from flooding the bathroom. I told the front desk about the following morning. Notes were taken, but we weren't offered a different room (they weren't full by any means). We had to resort to "sponge baths" for the remainder of our stay. 2. There was no WiFi on our floor. I notified the front desk. It never got fixed. 3. Because of the Wifi situation, I went to use the advertised "business center", only to find out that neither of the two computers were operational. One flashed a message stating that it was "temporarily unavailable" while the other showed a message stating "No operating system found". 3. Since this particular hotel doesn't provide decaf coffee in the dining area, I made it in my room. The issue I had was trying to communicate/request more decaf coffee packets and am extra vlanket from the maids, as none spoke English. We will continue to stay a Hilton hotels. We were just disappointed in this stay.
I've tried reaching this property by phone since May 10, 2025, left several msgs for management, and even reached out to hilton honors and requested assistance, and was given a claim number. Sadly, even on the check in day of my reservation, I even tried chatting with someone in the app with no success. Ive been charged for a nights stay and I didnt not stay. The digital key was released at 5p, despite check in being 3p, so I had already found another property. Someone is working enough to charge my card, but not enough to answer or return calls. I would not book here unless you're nearby and can communicate in person. Ive spoken with Guest Assistance and someone at the property several times. Today, I also emailed the GM. Please provide updated contact info for Cherrie Williams or someone who is willing to assist.