The desk clerk was very nice and kept working to check us in, in spite of the computer being locked up. She had to restart the system to get it working again and never lost her cool. I was impressed with the attitude of all the staff; they seemed to take pride in doing their work and were polite to all I witnessed. The breakfast area was well kept and inviting. Would suggest providing cocoa mixes or apple cider mixes as an alternative to coffee this time of year.
Nasir Hamid
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January 02, 2025
I had an absolutely horrendous experience with the Hampton Inn Sugarland by Hilton. I was charged TWICE for my room, and despite weeks of trying to get this resolved, I’m still out my money.
I’ve called the hotel repeatedly, and every single time, I’m told that the manager will call me back. Guess what? The manager is never there, and I’ve never received a single call. Hilton’s customer service was no better—they just kept telling me to wait on the manager or, unbelievably, to go dispute the charge with my bank if I can’t wait.
Why should I have to go through the headache of filing a dispute with my bank for something that’s clearly Hilton’s fault? And what’s worse, this process could potentially impact my credit. It’s outrageous that a company like Hilton would let their customers deal with this kind of incompetence.
This hotel is a disaster, and I would strongly advise anyone to avoid staying here. If this is how they handle their customers, they don’t deserve your business.
Johnny Scarberry
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January 05, 2025
The most horrible hotel experience of our lives!!! The owner and GM are just the most awful people! We were locked out of our room on new years eve along with the rest of the top 3 floors. We were finally given another room around 3am but without our luggage. We were told we would get a refund, but the receipt showed that it was put on someone else's card. They refuse to fix it or even talk to us. I can only assume they refunded it to themselves!
Kaushal Patel
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September 22, 2024
Best hotel in Sugar Land area. Great friendly staff and amazing service throughout our stay every time we go to play cricket tournaments over the years. Breakfast service is awesome with great healthy choices and hot breakfast. Beds are comfortable and rooms are spacious and very clean. Amazing pool to unwind. Great hotel for families. Lots of good restaurants and convenient stores nearby. Very highly recommended if you are in Sugar Land/Houston area.
heather goodie
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December 27, 2024
DO NOT BOOK HERE!! Tv in room did not work. Due to holidays they did not have maintenance, housekeeping, and did not provide breakfast as stated on their website. No manager available, nor reached out after checking out to come up with a solution. Checked out a day early and moved to the hotel next door. Was informed sometimes TV on 6th floor does not work and no one showed up to work so unable to switch my rooms due to other rooms either occupied or dirty! Should have read reviews before booking. Multiple complaints on TVs not working. Obviously they don’t take consumer complaints seriously, therefore they don’t deserve our business.
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The desk clerk was very nice and kept working to check us in, in spite of the computer being locked up. She had to restart the system to get it working again and never lost her cool. I was impressed with the attitude of all the staff; they seemed to take pride in doing their work and were polite to all I witnessed. The breakfast area was well kept and inviting. Would suggest providing cocoa mixes or apple cider mixes as an alternative to coffee this time of year.
I had an absolutely horrendous experience with the Hampton Inn Sugarland by Hilton. I was charged TWICE for my room, and despite weeks of trying to get this resolved, I’m still out my money. I’ve called the hotel repeatedly, and every single time, I’m told that the manager will call me back. Guess what? The manager is never there, and I’ve never received a single call. Hilton’s customer service was no better—they just kept telling me to wait on the manager or, unbelievably, to go dispute the charge with my bank if I can’t wait. Why should I have to go through the headache of filing a dispute with my bank for something that’s clearly Hilton’s fault? And what’s worse, this process could potentially impact my credit. It’s outrageous that a company like Hilton would let their customers deal with this kind of incompetence. This hotel is a disaster, and I would strongly advise anyone to avoid staying here. If this is how they handle their customers, they don’t deserve your business.
The most horrible hotel experience of our lives!!! The owner and GM are just the most awful people! We were locked out of our room on new years eve along with the rest of the top 3 floors. We were finally given another room around 3am but without our luggage. We were told we would get a refund, but the receipt showed that it was put on someone else's card. They refuse to fix it or even talk to us. I can only assume they refunded it to themselves!
Best hotel in Sugar Land area. Great friendly staff and amazing service throughout our stay every time we go to play cricket tournaments over the years. Breakfast service is awesome with great healthy choices and hot breakfast. Beds are comfortable and rooms are spacious and very clean. Amazing pool to unwind. Great hotel for families. Lots of good restaurants and convenient stores nearby. Very highly recommended if you are in Sugar Land/Houston area.
DO NOT BOOK HERE!! Tv in room did not work. Due to holidays they did not have maintenance, housekeeping, and did not provide breakfast as stated on their website. No manager available, nor reached out after checking out to come up with a solution. Checked out a day early and moved to the hotel next door. Was informed sometimes TV on 6th floor does not work and no one showed up to work so unable to switch my rooms due to other rooms either occupied or dirty! Should have read reviews before booking. Multiple complaints on TVs not working. Obviously they don’t take consumer complaints seriously, therefore they don’t deserve our business.