Thoroughly enjoyed the stay here. Everything was super clean, the room was surprisingly big and roomy, would be perfect for a longer stay, was sorry to say we only needed one night. The ladies at the front desk were so helpful and kind, breakfast was delicious, and I cannot stress enough how clean and nice the rooms and facility was. What 100% recommend to stay here.
Glen “Martin” D
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April 03, 2026
This is a very nice hotel that has great TVs and a good choice of TV channels and is a very nice facility with wonderful staff. I really enjoyed my visit there. Experience with Hilton hotels has always been a good experience and they seem to really treat their customers good by giving cookies and Waters and other goodies.
DaShirl Robins
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June 27, 2026
I was disappointed at check-in. When I was asked for my driver's license and handed it to the clerk, it seems that common courtesy is to do the same, hand back. However, this clerk not on place the driver's license on the counter to pick up, she did it again after asking for my credit card. I hand it to her and in return, she placed it on the counter. After that, there was nothing else that could be said that would have made me feel respected and appreciated as a guest.
Nick Gavio
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March 15, 2026
Very new and clean hotel that's conveniently located to the major Sugar Land shopping centers. I enjoyed using the walking paths behind the hotel that connect to the nearby residential neighborhoods. Breakfast was good. I didn't get to use the fitness center, but it looked very nice and better than most hotel gyms. Shout out to the cleaning staff as they never seem to stop and clearly have an eye for detail.
Maggie Bedwany
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February 24, 2026
Sherri, the director of sales is the rudest person I have ever met. I called the front desk to ask about something, she answered the phone. Apparetnly, she wasnt happy covering the desk. As a former Hilton manager for years. I honeslty dont understand how someone liker her could work in the hospitality field and go all the way up to director? She hung up on me. I thought we got disconneced cause there is no way she would hang up on me when I am just asking a simple question, it rung, she picked up and hung up again right away without even answering. I would like to see her reaction when this goes on the SALT results. I am an assistant general manager at an IHG hotel and I would never hang up on anyone unless they were literally cursing me out and I had asked them a couple of times to calm down and they wont, then I would have the right to hang up. But to do what she did, is just plain rudeness and she is not worthy of the job she has right now. People come to hotels to escape their busy lives, to relax and enjoy, to get pampered, to find their needs met before they even ask for it not to get hung up on. This hotel is rated 10 out of 12 hotels in the area. Now you now why. Please choose the people you hire especially if you are representing Hilton. I would be more than happy to provide my phone number privately if you would like to confirm this incident from the phone records. Thank you!
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218 Promenade Wy, Sugar Land, TX 77479, USA
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Thoroughly enjoyed the stay here. Everything was super clean, the room was surprisingly big and roomy, would be perfect for a longer stay, was sorry to say we only needed one night. The ladies at the front desk were so helpful and kind, breakfast was delicious, and I cannot stress enough how clean and nice the rooms and facility was. What 100% recommend to stay here.
This is a very nice hotel that has great TVs and a good choice of TV channels and is a very nice facility with wonderful staff. I really enjoyed my visit there. Experience with Hilton hotels has always been a good experience and they seem to really treat their customers good by giving cookies and Waters and other goodies.
I was disappointed at check-in. When I was asked for my driver's license and handed it to the clerk, it seems that common courtesy is to do the same, hand back. However, this clerk not on place the driver's license on the counter to pick up, she did it again after asking for my credit card. I hand it to her and in return, she placed it on the counter. After that, there was nothing else that could be said that would have made me feel respected and appreciated as a guest.
Very new and clean hotel that's conveniently located to the major Sugar Land shopping centers. I enjoyed using the walking paths behind the hotel that connect to the nearby residential neighborhoods. Breakfast was good. I didn't get to use the fitness center, but it looked very nice and better than most hotel gyms. Shout out to the cleaning staff as they never seem to stop and clearly have an eye for detail.
Sherri, the director of sales is the rudest person I have ever met. I called the front desk to ask about something, she answered the phone. Apparetnly, she wasnt happy covering the desk. As a former Hilton manager for years. I honeslty dont understand how someone liker her could work in the hospitality field and go all the way up to director? She hung up on me. I thought we got disconneced cause there is no way she would hang up on me when I am just asking a simple question, it rung, she picked up and hung up again right away without even answering. I would like to see her reaction when this goes on the SALT results. I am an assistant general manager at an IHG hotel and I would never hang up on anyone unless they were literally cursing me out and I had asked them a couple of times to calm down and they wont, then I would have the right to hang up. But to do what she did, is just plain rudeness and she is not worthy of the job she has right now. People come to hotels to escape their busy lives, to relax and enjoy, to get pampered, to find their needs met before they even ask for it not to get hung up on. This hotel is rated 10 out of 12 hotels in the area. Now you now why. Please choose the people you hire especially if you are representing Hilton. I would be more than happy to provide my phone number privately if you would like to confirm this incident from the phone records. Thank you!