We are Hilton Honors members that have been staying in Hilton properties back and forth across the country- have always been offered water. Here we were told that was only for gold and diamons members.
Room was clean but arranged oddly with tv facing a wall- not the bed. And there was not a sofa.
I like that you don't get housekeeping service every day- but larger trash cans in the rooms would be helpful.
Good location-easy on and off the highway and many restaurants within 5-15 minutes.
Sean Ellis
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April 10, 2025
Never in my life will I stay at this hotel again. One of the worst experiences I’ve ever had. Bedbugs in the room and when I discussed it with the manager, Cheerie Williams, she told me that I brought them in myself. Never have I heard such a ridiculous Response to a valid complaint to a general manager. This is quite possibly one of the worst hotels I’ve ever stayed in my life. Be warned they have bedbugs, and Managment are not willing to accept the responsibility.
Jenny C
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March 21, 2025
I unfortunately have to leave a review. I’ve attempted contact with the manager since the 4th of March for a night I didn’t stay asking for help with a refund. I called the day of two cancelled flights asking if they could change my reservation as I wouldn’t be arriving until the next day. When I arrived the next day they assured me it would be taken care of but gave the managers card. I asked on the way out and they also assured me it would be taken care of, that the manager Cheriee would take care of the night I didn’t stay. I emailed the manager but didn’t get a response, I’ve since emailed 2 more times and called, left a voicemail to no response and still no refund. I’ve stayed in 6 Hilton’s this year and can’t imagine why they won’t take care of a night I couldn’t stay? Otherwise the rooms are fine, beds are very firm and not comfortable, property is well kept and the front desk personnel are nice.
C Peninger
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December 27, 2024
The desk clerk was very nice and kept working to check us in, in spite of the computer being locked up. She had to restart the system to get it working again and never lost her cool. I was impressed with the attitude of all the staff; they seemed to take pride in doing their work and were polite to all I witnessed. The breakfast area was well kept and inviting. Would suggest providing cocoa mixes or apple cider mixes as an alternative to coffee this time of year.
Tazmeen Fadra-Khan
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February 09, 2025
The hotel was clean & had free continental breakfast from 6-10 AM. Rooms were well-equipped too. The only downside was the A/C unit in room got either too cold or too hot, couldn't get a steady comfortable temp.
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218 Promenade Wy, Sugar Land, TX 77479, USA
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We are Hilton Honors members that have been staying in Hilton properties back and forth across the country- have always been offered water. Here we were told that was only for gold and diamons members. Room was clean but arranged oddly with tv facing a wall- not the bed. And there was not a sofa. I like that you don't get housekeeping service every day- but larger trash cans in the rooms would be helpful. Good location-easy on and off the highway and many restaurants within 5-15 minutes.
Never in my life will I stay at this hotel again. One of the worst experiences I’ve ever had. Bedbugs in the room and when I discussed it with the manager, Cheerie Williams, she told me that I brought them in myself. Never have I heard such a ridiculous Response to a valid complaint to a general manager. This is quite possibly one of the worst hotels I’ve ever stayed in my life. Be warned they have bedbugs, and Managment are not willing to accept the responsibility.
I unfortunately have to leave a review. I’ve attempted contact with the manager since the 4th of March for a night I didn’t stay asking for help with a refund. I called the day of two cancelled flights asking if they could change my reservation as I wouldn’t be arriving until the next day. When I arrived the next day they assured me it would be taken care of but gave the managers card. I asked on the way out and they also assured me it would be taken care of, that the manager Cheriee would take care of the night I didn’t stay. I emailed the manager but didn’t get a response, I’ve since emailed 2 more times and called, left a voicemail to no response and still no refund. I’ve stayed in 6 Hilton’s this year and can’t imagine why they won’t take care of a night I couldn’t stay? Otherwise the rooms are fine, beds are very firm and not comfortable, property is well kept and the front desk personnel are nice.
The desk clerk was very nice and kept working to check us in, in spite of the computer being locked up. She had to restart the system to get it working again and never lost her cool. I was impressed with the attitude of all the staff; they seemed to take pride in doing their work and were polite to all I witnessed. The breakfast area was well kept and inviting. Would suggest providing cocoa mixes or apple cider mixes as an alternative to coffee this time of year.
The hotel was clean & had free continental breakfast from 6-10 AM. Rooms were well-equipped too. The only downside was the A/C unit in room got either too cold or too hot, couldn't get a steady comfortable temp.