We recently stayed at this hotel for a wedding. The staff was friendly and helpful, (especially Lisa!), going above and beyond to help us with the hotel block, local restaurant suggestions and meeting our needs while we were there. The lobby is spacious and clean and a great place to hang out with family and friends in town. I would stay there again!
George Sagen
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March 04, 2026
Elevator call button broken. COLD shower, not even lukewarm warm. TV, far away from the bed on a sagging wall bracket and only a stiff armchair to sit in. The staff was attentive and the room was clean. But if you're the kind of person that likes to brush your teeth, you'll need to stick your head in the sink because there are no water cups. The bed was comfortable so I slept well.
Stacy Saulsberry
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May 02, 2026
Very clean hotel room and breakfast area. Quite lovely. Professional and knowledgeable staff! Highly recommend. Enjoyed the breakfast too.
Samuel Garza
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May 23, 2026
Clean rooms, very good location, friendly staff, easy check in/out. Bfast was alright. Could be better
Chris Keller
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December 02, 2025
I stayed here recently for a week. When I arrived, I asked for 10-15 hangers and was told they only had 5. I asked for daily housekeeping which didn't happen. Housekeepers left a cleaning rag in my room on one day. I tried the faster internet over multiple days on multiple devices and saw no improvements. I asked for a refund of the faster internet and was told it was taken care of, but still charged on my folio. HVAC is loud when it turns on. 1 Elevator doesn't work and the white font on the working one or the hallway elevator buttons, looks like a bad White-Out job. I spoke to an assistant manager upon check-out asking for a manager to call me which never happened. Poor service here and better options in the area. Not a great HHonors experience at all. This was very disappointing.
Our Address
4741 East Sam Houston Pkwy S, Pasadena, TX 77505, USA
Claim Listing: Hampton Inn & Suites Houston/Pasadena
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We recently stayed at this hotel for a wedding. The staff was friendly and helpful, (especially Lisa!), going above and beyond to help us with the hotel block, local restaurant suggestions and meeting our needs while we were there. The lobby is spacious and clean and a great place to hang out with family and friends in town. I would stay there again!
Elevator call button broken. COLD shower, not even lukewarm warm. TV, far away from the bed on a sagging wall bracket and only a stiff armchair to sit in. The staff was attentive and the room was clean. But if you're the kind of person that likes to brush your teeth, you'll need to stick your head in the sink because there are no water cups. The bed was comfortable so I slept well.
Very clean hotel room and breakfast area. Quite lovely. Professional and knowledgeable staff! Highly recommend. Enjoyed the breakfast too.
Clean rooms, very good location, friendly staff, easy check in/out. Bfast was alright. Could be better
I stayed here recently for a week. When I arrived, I asked for 10-15 hangers and was told they only had 5. I asked for daily housekeeping which didn't happen. Housekeepers left a cleaning rag in my room on one day. I tried the faster internet over multiple days on multiple devices and saw no improvements. I asked for a refund of the faster internet and was told it was taken care of, but still charged on my folio. HVAC is loud when it turns on. 1 Elevator doesn't work and the white font on the working one or the hallway elevator buttons, looks like a bad White-Out job. I spoke to an assistant manager upon check-out asking for a manager to call me which never happened. Poor service here and better options in the area. Not a great HHonors experience at all. This was very disappointing.