We had a terrible experience at this hotel. Initially, everything seemed fine, but the next morning, I woke up with several bites on my hand. Since I hadn't been outside, I assumed it might have been a spider or another insect in the room. As the day went on, my hand became swollen, but I dismissed it as minor.
The second night, I woke up covered in bites—on my face, neck, arms, stomach, and legs. Alarmed, I suspected an issue with the bed, as the bites only appeared after sleeping. Upon inspecting the sheets, I discovered the bed was infested with fleas. I immediately called housekeeping, who confirmed that the infestation was due to a previous guest’s pet and that the room had not been properly cleaned. They contacted the front desk, and we were reassigned to another room.
I requested to speak with the manager regarding this serious issue, but I was told she was in a meeting and wouldn’t be available for over an hour. Instead, I was promised a call from the assistant manager. Given the severity of the situation and the apparent lack of urgency from the staff, I insisted on speaking directly with the manager. I also asked about the hotel's protocol for handling incidents like this and whether they provided medical assistance.
Shortly after we left the hotel, I finally received a call from the manager, Krystal—about 15 minutes after I had spoken with the front desk. It was clear she had deliberately avoided speaking with us in person. She admitted that she had just inspected the room herself and confirmed the infestation. However, when I asked about their protocol and any potential health risks, she responded dismissively, stating that it was my responsibility to seek medical attention if I was concerned. When I inquired about whether the hotel would cover any medical expenses, she coldly told me to send over my medical records and that upper management would decide if they wanted to take any action.
Her lack of empathy and unwillingness to offer any assistance was appalling. This was our third stay at this hotel, and it’s disappointing to see such poor management and unprofessionalism in handling a serious health concern. Needless to say, we will never be returning.
DarnaldJr
-
January 30, 2025
From the moment I walked into Hampton Inn & Suites Beltway 8, I knew I was in for a first-class experience. The atmosphere was warm and inviting, the facilities were immaculately clean, and the entire staff made me feel right at home.
However, the true star of my stay was Crystal, the General Manager. Her exceptional leadership and dedication to guest satisfaction were evident in every detail. She went above and beyond to ensure my experience was nothing short of outstanding. From the friendly welcome at check-in to her personal attention to guests’ needs, Crystal truly embodies hospitality at its finest.
The rooms were spacious, modern, and impeccably maintained, offering a perfect blend of comfort and convenience. I appreciated the plush bedding, high-speed WiFi, and well-stocked amenities. Every morning, I looked forward to the delicious complimentary breakfast, with a variety of fresh options to start the day right.
The location was perfect, making it easy to get around the city while still enjoying a quiet, relaxing environment at the hotel.
I highly recommend this Hampton Inn & Suites, and I cannot thank Crystal enough for her incredible hospitality. If you’re looking for a hotel where you’ll be genuinely valued as a guest, this is the place to stay! I will definitely be returning!
Trey Hughes
-
February 26, 2025
Horrendous Customer Call Service. Got hung up on the first time, and then the second time the guys tried to rush me off after I said I was looking around the area for different price options. We were ordering for 35 rooms and they treated us like garbage.
I found out later that the actual location does not do the reservations, it is a call center and that those individuals are the ones that treated me poorly. Either way, it reflects on the company as a whole and wanted to state my experience.
Rosalinda Aguero
-
February 02, 2025
Very convenient, my kids and I enjoyed the stay. Room size was perfect and room was well kept. Customer service was very nice and friendly.
Erik Schmidt
-
September 05, 2024
I come to Houston for work all the time. I'm about to hit Diamond with Hilton and it's pretty much because I always choose to stay at this hotel. I have stayed here more than 8 weeks in total this year for a reason. The staff is always friendly and helpful, the hotel has nice benefits, it feels brand new, doesn't smell, everything is very clean, the breakfast is pretty good, and the price is super reasonable. Only knocking one star for location, but if it were in a better spot then the price would certainly be higher. The area isn't unsafe, it's just far from things, but honestly it's not far from the airport.
Our Address
14120 Karissa Ct, Houston, TX 77049, USA
Claim Listing: Hampton Inn & Suites Houston East Beltway 8
Please Login or Register an Account to Claim Listing
We had a terrible experience at this hotel. Initially, everything seemed fine, but the next morning, I woke up with several bites on my hand. Since I hadn't been outside, I assumed it might have been a spider or another insect in the room. As the day went on, my hand became swollen, but I dismissed it as minor. The second night, I woke up covered in bites—on my face, neck, arms, stomach, and legs. Alarmed, I suspected an issue with the bed, as the bites only appeared after sleeping. Upon inspecting the sheets, I discovered the bed was infested with fleas. I immediately called housekeeping, who confirmed that the infestation was due to a previous guest’s pet and that the room had not been properly cleaned. They contacted the front desk, and we were reassigned to another room. I requested to speak with the manager regarding this serious issue, but I was told she was in a meeting and wouldn’t be available for over an hour. Instead, I was promised a call from the assistant manager. Given the severity of the situation and the apparent lack of urgency from the staff, I insisted on speaking directly with the manager. I also asked about the hotel's protocol for handling incidents like this and whether they provided medical assistance. Shortly after we left the hotel, I finally received a call from the manager, Krystal—about 15 minutes after I had spoken with the front desk. It was clear she had deliberately avoided speaking with us in person. She admitted that she had just inspected the room herself and confirmed the infestation. However, when I asked about their protocol and any potential health risks, she responded dismissively, stating that it was my responsibility to seek medical attention if I was concerned. When I inquired about whether the hotel would cover any medical expenses, she coldly told me to send over my medical records and that upper management would decide if they wanted to take any action. Her lack of empathy and unwillingness to offer any assistance was appalling. This was our third stay at this hotel, and it’s disappointing to see such poor management and unprofessionalism in handling a serious health concern. Needless to say, we will never be returning.
From the moment I walked into Hampton Inn & Suites Beltway 8, I knew I was in for a first-class experience. The atmosphere was warm and inviting, the facilities were immaculately clean, and the entire staff made me feel right at home. However, the true star of my stay was Crystal, the General Manager. Her exceptional leadership and dedication to guest satisfaction were evident in every detail. She went above and beyond to ensure my experience was nothing short of outstanding. From the friendly welcome at check-in to her personal attention to guests’ needs, Crystal truly embodies hospitality at its finest. The rooms were spacious, modern, and impeccably maintained, offering a perfect blend of comfort and convenience. I appreciated the plush bedding, high-speed WiFi, and well-stocked amenities. Every morning, I looked forward to the delicious complimentary breakfast, with a variety of fresh options to start the day right. The location was perfect, making it easy to get around the city while still enjoying a quiet, relaxing environment at the hotel. I highly recommend this Hampton Inn & Suites, and I cannot thank Crystal enough for her incredible hospitality. If you’re looking for a hotel where you’ll be genuinely valued as a guest, this is the place to stay! I will definitely be returning!
Horrendous Customer Call Service. Got hung up on the first time, and then the second time the guys tried to rush me off after I said I was looking around the area for different price options. We were ordering for 35 rooms and they treated us like garbage. I found out later that the actual location does not do the reservations, it is a call center and that those individuals are the ones that treated me poorly. Either way, it reflects on the company as a whole and wanted to state my experience.
Very convenient, my kids and I enjoyed the stay. Room size was perfect and room was well kept. Customer service was very nice and friendly.
I come to Houston for work all the time. I'm about to hit Diamond with Hilton and it's pretty much because I always choose to stay at this hotel. I have stayed here more than 8 weeks in total this year for a reason. The staff is always friendly and helpful, the hotel has nice benefits, it feels brand new, doesn't smell, everything is very clean, the breakfast is pretty good, and the price is super reasonable. Only knocking one star for location, but if it were in a better spot then the price would certainly be higher. The area isn't unsafe, it's just far from things, but honestly it's not far from the airport.