The property itself was outdated for what was advertised. Most certainly not a 4-star hotel. I would put this as a 3-star at best. Shower/bathroom was small and the door closed into the toilet area, so it was hard getting in and out. The room was big. The staff was decent. The only 5-star recommendation I can give for this review was the valet staff. Excellent service there. Only issues was the texting was non-existent as it was not working majority of the time, so you have to go downstairs to request your car - But they do park it right outside so it is convenient.
Tina Harris
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January 06, 2026
My stay began on a very disappointing note. I was visiting to celebrate my birthday, and unfortunately, several aspects of the experience fell short. The initial service from the front desk staff was minimal, with no explanation of hotel amenities or notification of issues such as the escalator from the parking garage being out of service. I believe this information should be communicated, especially when guests are directed to park in the garage.
Additionally, the room did not meet the standards I expect from a Hilton brand property. There were visible stains on the flooring, stained light fixtures, and dim lighting in the bathroom. Overall, the hotel appears to be in need of a significant upgrade.
That said, after speaking with a manager/supervisor, Robin, my experience improved considerably. She was exceptionally pleasant, professional, and attentive. Her positive demeanor and willingness to follow up made a meaningful difference in my stay. Had it not been for her assistance and customer-focused approach, I would have checked out early. Because of her, I was able to make the best of the remainder of my visit.
Oliver jackson
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October 29, 2025
I recently stayed at the DoubleTree Hotel in Houston and had such a wonderful experience, thanks in large part to the amazing supervisor, Khytyearra. Her warm personality, professionalism, and genuine care for guests truly stood out. It’s rare to meet someone who makes you feel so welcome and valued, and Khytyearra did exactly that. She made my visit truly memorable, and I’m grateful for the outstanding service she provided.
I recently stayed at the DoubleTree Hotel in Houston and had such a wonderful experience, thanks in large part to the amazing supervisor, Khytyearra. Her warm personality, professionalism, and genuine care for guests truly stood out. It’s rare to meet someone who makes you feel so welcome and valued, and Khytyearra did exactly that. She made my visit truly memorable, and I’m grateful for the outstanding service she provided.
Joyce Kristiansson
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December 18, 2025
Condensate tube leaking into sink - on purpose; shower knob loose, tub faucet loose. Shared with receptionist - she cut me off - I think they've heard it so many times they just automatically offer another room. She said maintenance needed to check out the new room first. Time went by, no response. I reach out, another receptionist immediately gives me a new room number - we went to the room before moving in and found it had the exact same issues! This place is falling apart, and the staff are helpless - just complaint takers, really, Oh, and we had been upgraded to a corner room - so much for that. Last year it was supposedly being renovated...but none of the rooms. Really disappointing. We checked out and went to a different hotel.
RESPONSE to RESPONSE: I emailed the address on the receipt; no response. So I have contacted the hotel. Perhaps you should reach out to them.
CDS
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November 14, 2025
DoubleTree by Hilton Hotel Houston - Greenway Plaza absolutely deserves the recognition. This hotel is a standout—not just because of the property, but because of the extraordinary people who run it.
Their professionalism, warmth, and attention to detail consistently exceeded every expectation. In an industry where true hospitality can sometimes feel like a lost art, the team here proves it’s still alive and well.
I want to especially recognize Ilecia, whose leadership and level of service genuinely renewed my faith in the hospitality industry. She is the definition of a true professional—responsive, solution-focused, kind, and always two steps ahead. Her pride in her work shines through in every interaction, and it elevates the entire guest experience.
The property is great - but the people are what make it exceptional!
Five stars without hesitation. Thank you!
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The property itself was outdated for what was advertised. Most certainly not a 4-star hotel. I would put this as a 3-star at best. Shower/bathroom was small and the door closed into the toilet area, so it was hard getting in and out. The room was big. The staff was decent. The only 5-star recommendation I can give for this review was the valet staff. Excellent service there. Only issues was the texting was non-existent as it was not working majority of the time, so you have to go downstairs to request your car - But they do park it right outside so it is convenient.
My stay began on a very disappointing note. I was visiting to celebrate my birthday, and unfortunately, several aspects of the experience fell short. The initial service from the front desk staff was minimal, with no explanation of hotel amenities or notification of issues such as the escalator from the parking garage being out of service. I believe this information should be communicated, especially when guests are directed to park in the garage. Additionally, the room did not meet the standards I expect from a Hilton brand property. There were visible stains on the flooring, stained light fixtures, and dim lighting in the bathroom. Overall, the hotel appears to be in need of a significant upgrade. That said, after speaking with a manager/supervisor, Robin, my experience improved considerably. She was exceptionally pleasant, professional, and attentive. Her positive demeanor and willingness to follow up made a meaningful difference in my stay. Had it not been for her assistance and customer-focused approach, I would have checked out early. Because of her, I was able to make the best of the remainder of my visit.
I recently stayed at the DoubleTree Hotel in Houston and had such a wonderful experience, thanks in large part to the amazing supervisor, Khytyearra. Her warm personality, professionalism, and genuine care for guests truly stood out. It’s rare to meet someone who makes you feel so welcome and valued, and Khytyearra did exactly that. She made my visit truly memorable, and I’m grateful for the outstanding service she provided. I recently stayed at the DoubleTree Hotel in Houston and had such a wonderful experience, thanks in large part to the amazing supervisor, Khytyearra. Her warm personality, professionalism, and genuine care for guests truly stood out. It’s rare to meet someone who makes you feel so welcome and valued, and Khytyearra did exactly that. She made my visit truly memorable, and I’m grateful for the outstanding service she provided.
Condensate tube leaking into sink - on purpose; shower knob loose, tub faucet loose. Shared with receptionist - she cut me off - I think they've heard it so many times they just automatically offer another room. She said maintenance needed to check out the new room first. Time went by, no response. I reach out, another receptionist immediately gives me a new room number - we went to the room before moving in and found it had the exact same issues! This place is falling apart, and the staff are helpless - just complaint takers, really, Oh, and we had been upgraded to a corner room - so much for that. Last year it was supposedly being renovated...but none of the rooms. Really disappointing. We checked out and went to a different hotel. RESPONSE to RESPONSE: I emailed the address on the receipt; no response. So I have contacted the hotel. Perhaps you should reach out to them.
DoubleTree by Hilton Hotel Houston - Greenway Plaza absolutely deserves the recognition. This hotel is a standout—not just because of the property, but because of the extraordinary people who run it. Their professionalism, warmth, and attention to detail consistently exceeded every expectation. In an industry where true hospitality can sometimes feel like a lost art, the team here proves it’s still alive and well. I want to especially recognize Ilecia, whose leadership and level of service genuinely renewed my faith in the hospitality industry. She is the definition of a true professional—responsive, solution-focused, kind, and always two steps ahead. Her pride in her work shines through in every interaction, and it elevates the entire guest experience. The property is great - but the people are what make it exceptional! Five stars without hesitation. Thank you!