We had an outstanding experience at the DoubleTree by Hilton Houston – Greenway Plaza, and a huge part of that was thanks to Manager Khytyorria Wiltz.
From the moment we arrived, the front desk was incredibly busy, with several guests waiting for assistance. Even with so much going on, Khytyorria never made anyone feel rushed or overlooked. She took the time to genuinely care for my family, kept everyone informed about what was happening, and made each guest feel seen and valued.
What impressed me most was her ability to balance efficiency with kindness. As we stood in line, you could almost feel the tension disappear because everyone recognized we were in the capable hands of a true customer service professional. We even found ourselves exchanging smiles with the other guests, silently acknowledging that everything was going to be okay because she had it under control.
Great hotels are built on great people, and Khytyorria is exactly the kind of leader who creates memorable experiences. Hilton is fortunate to have someone with her professionalism, grace under pressure, and genuine heart for serving others.
Thank you, Khytyorria, for making our stay such a positive one. You truly are a rock star!
Karlan Karner
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June 08, 2026
So this is a very nice hotel. The staff goes above and beyond. Super helpful and just very nice people. The room was absolutely beautiful. Very clean and very quiet. I really enjoyed my stay. The only problem was finding the entrance. It's a little pricey but well worth it.
Muntakimur Rahman
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June 12, 2026
Good hotel for the price and a comfortable place to stay in Houston. The rooms were clean, staff were friendly and it had everything we needed. It's not a luxury hotel, but it does the job well. My only complaint is the parking fee, which felt quite expensive. Overall a solid stay and good value aside from the parking costs.
Daisy-Diane
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March 19, 2026
This hotel was booked for me by someone else but it was definitely lovely! The front desk staff were so friendly, welcoming, and helpful. I got some great dinner recommendations ☺️ the room was neat and tidy. There wasn't any excessive noise that I could hear from other rooms. I had a Lyft driver bring me so I can't speak to the parking but I believe they have valet for a fee. Overall, great stay!
Janet Cormier
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July 11, 2026
This is not handicapped friendly… try directed me to an escalator with a walker. We got lost every time we left our room.. I got lost in the parking tower. If my truck was any higher it would have scraped the top of my truck going through the parking tower… the rooms were great. Very clean and spacious. The building was clean. Just need to get better directions to guest. Perhaps even a map.
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6 E Greenway Plaza, Houston, TX 77046, USA
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We had an outstanding experience at the DoubleTree by Hilton Houston – Greenway Plaza, and a huge part of that was thanks to Manager Khytyorria Wiltz. From the moment we arrived, the front desk was incredibly busy, with several guests waiting for assistance. Even with so much going on, Khytyorria never made anyone feel rushed or overlooked. She took the time to genuinely care for my family, kept everyone informed about what was happening, and made each guest feel seen and valued. What impressed me most was her ability to balance efficiency with kindness. As we stood in line, you could almost feel the tension disappear because everyone recognized we were in the capable hands of a true customer service professional. We even found ourselves exchanging smiles with the other guests, silently acknowledging that everything was going to be okay because she had it under control. Great hotels are built on great people, and Khytyorria is exactly the kind of leader who creates memorable experiences. Hilton is fortunate to have someone with her professionalism, grace under pressure, and genuine heart for serving others. Thank you, Khytyorria, for making our stay such a positive one. You truly are a rock star!
So this is a very nice hotel. The staff goes above and beyond. Super helpful and just very nice people. The room was absolutely beautiful. Very clean and very quiet. I really enjoyed my stay. The only problem was finding the entrance. It's a little pricey but well worth it.
Good hotel for the price and a comfortable place to stay in Houston. The rooms were clean, staff were friendly and it had everything we needed. It's not a luxury hotel, but it does the job well. My only complaint is the parking fee, which felt quite expensive. Overall a solid stay and good value aside from the parking costs.
This hotel was booked for me by someone else but it was definitely lovely! The front desk staff were so friendly, welcoming, and helpful. I got some great dinner recommendations ☺️ the room was neat and tidy. There wasn't any excessive noise that I could hear from other rooms. I had a Lyft driver bring me so I can't speak to the parking but I believe they have valet for a fee. Overall, great stay!
This is not handicapped friendly… try directed me to an escalator with a walker. We got lost every time we left our room.. I got lost in the parking tower. If my truck was any higher it would have scraped the top of my truck going through the parking tower… the rooms were great. Very clean and spacious. The building was clean. Just need to get better directions to guest. Perhaps even a map.