The bed in my room had hair in it. I called the front desk and made them aware of it. They said none was available to change the sheets (it was very late), but they would send some up... We never received them. I asked housekeeping the next morning if they can change the sheets. She said ok, but never came back to change them. The next day I had a personal mishap. I asked the front desk if they had any personal items, they said yes but no one never brought them up. (I requested them 3 times) The breakfast was really good and the day of checkout they had(who I called the elite team) at the front desk. They were very professional, pleasant and accommodating. It was Deonte and a female.
Rhett Jordan
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March 13, 2025
Pretty old hotel. Everything in the room is quite dated and the water wouldn't get past lukewarm. Nothing like a lukewarm shower after a long day. The parking garage isn't great. They park all the trucks up top making it difficult to navigate to the garage. This is because the height limit in the garage is 6ft. Very tight. Starbucks inside is nice to have though, since breakfast doesn't open until 630 which is too late to eat and get to work. The servers in the bar/restaurant are awesome.
#1 Dealer
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April 12, 2025
Fantastic valet service. Corey and Sam helped us out we had tons of luggage because we're here for 3 days for a wedding. Went to the front desk and the ladies there were super charming and helpful. Khytyearra and CeCe were the best. Awesome customer service. Highly recommend this DoubleTree. The next morning we met another outstanding staff member. Keke made our morning. She helped us with. Late checkout and gave us amenities for our room. This place is AWESOME ♥️♥️♥️
Benji Diego Rey Fleenor
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April 27, 2025
I had a wonderful stay here. The staff was super attentive and friendly. There was a young lady who was helping me out last night getting water and a snack and we chatted at the front desk. She also checked my friend and I in. She was so awesome. I forgot her name (sorry) but in case she reads this we chatted about some … interesting people. She def made me want to come back to this hotel just for her service alone. She deserves props!
Anita H.
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April 16, 2025
I booked a two day stay at this hotel. Upon arrival I discovered that there was paid parking even if you self parked. The valet parking was $40 and the paid parking was $30. I chose the valet due to me driving a larger vehicle and did not want to change going into the parking garage. Every time that I left during my stay I checked my vehicle to ensure that I didn't have any damage to my vehicle or the rims on my truck. The final day upon check out, I looked over my rims and truck and it looked normal to me and I left enroute to my home. Upon stopping for gas, something told me to look at my rims a second time and I noticed that my rims had been curb checked. Not substantial damage, but damage just the same. Immediately notified the hotel of the damage to my rim, and the gentleman at the front desk (Mr. Davis) was very courteous in letting me know that he would be forwarding my concern to the Valet Parking manager (Mr. Tyler). The response was prompt and he asked for information regarding the incident. I sent him the info as requested, and once I did, he sent me a response that because I reported the damage after I left, which was approx.. 20 there was nothing that could be done. After this response, never responded back to me even after I explained I couldn't see the damage until I was in the sunlight when I stopped to get gas. Never mind the fact that before leaving one of the valet workers almost hit the curb bringing my vehicle to me. I have stayed at plenty of hotels and valet parked in my truck and never had any issue like this. These are basically 3000 dollar rims that are now blemished.
Now off my soapbox and on a more positive note, the customer service was amazing. Front desk workers greet you with a smile and a cheerful attitude which I found refreshing after a long drive. The room was ok and dimly lit all throughout. There are no microwaves in the room, but a refrigerator. The refrigerator and the room were warm. I notified Ms. Gabriella who was great at checking in on our stay. The maintenance man came and turned the thermostat up on the refrigerator (which was hidden in the back) and checked the air condition. It was blowing cool, but at night the room would get hot and stuffy. Breakfast was just ok, there was nothing spectacular, and especially not for the price.
Overall, It was just an ok stay. I have stayed at more upscale doubletree hotels in the past, and think twice before staying here.
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The bed in my room had hair in it. I called the front desk and made them aware of it. They said none was available to change the sheets (it was very late), but they would send some up... We never received them. I asked housekeeping the next morning if they can change the sheets. She said ok, but never came back to change them. The next day I had a personal mishap. I asked the front desk if they had any personal items, they said yes but no one never brought them up. (I requested them 3 times) The breakfast was really good and the day of checkout they had(who I called the elite team) at the front desk. They were very professional, pleasant and accommodating. It was Deonte and a female.
Pretty old hotel. Everything in the room is quite dated and the water wouldn't get past lukewarm. Nothing like a lukewarm shower after a long day. The parking garage isn't great. They park all the trucks up top making it difficult to navigate to the garage. This is because the height limit in the garage is 6ft. Very tight. Starbucks inside is nice to have though, since breakfast doesn't open until 630 which is too late to eat and get to work. The servers in the bar/restaurant are awesome.
Fantastic valet service. Corey and Sam helped us out we had tons of luggage because we're here for 3 days for a wedding. Went to the front desk and the ladies there were super charming and helpful. Khytyearra and CeCe were the best. Awesome customer service. Highly recommend this DoubleTree. The next morning we met another outstanding staff member. Keke made our morning. She helped us with. Late checkout and gave us amenities for our room. This place is AWESOME ♥️♥️♥️
I had a wonderful stay here. The staff was super attentive and friendly. There was a young lady who was helping me out last night getting water and a snack and we chatted at the front desk. She also checked my friend and I in. She was so awesome. I forgot her name (sorry) but in case she reads this we chatted about some … interesting people. She def made me want to come back to this hotel just for her service alone. She deserves props!
I booked a two day stay at this hotel. Upon arrival I discovered that there was paid parking even if you self parked. The valet parking was $40 and the paid parking was $30. I chose the valet due to me driving a larger vehicle and did not want to change going into the parking garage. Every time that I left during my stay I checked my vehicle to ensure that I didn't have any damage to my vehicle or the rims on my truck. The final day upon check out, I looked over my rims and truck and it looked normal to me and I left enroute to my home. Upon stopping for gas, something told me to look at my rims a second time and I noticed that my rims had been curb checked. Not substantial damage, but damage just the same. Immediately notified the hotel of the damage to my rim, and the gentleman at the front desk (Mr. Davis) was very courteous in letting me know that he would be forwarding my concern to the Valet Parking manager (Mr. Tyler). The response was prompt and he asked for information regarding the incident. I sent him the info as requested, and once I did, he sent me a response that because I reported the damage after I left, which was approx.. 20 there was nothing that could be done. After this response, never responded back to me even after I explained I couldn't see the damage until I was in the sunlight when I stopped to get gas. Never mind the fact that before leaving one of the valet workers almost hit the curb bringing my vehicle to me. I have stayed at plenty of hotels and valet parked in my truck and never had any issue like this. These are basically 3000 dollar rims that are now blemished. Now off my soapbox and on a more positive note, the customer service was amazing. Front desk workers greet you with a smile and a cheerful attitude which I found refreshing after a long drive. The room was ok and dimly lit all throughout. There are no microwaves in the room, but a refrigerator. The refrigerator and the room were warm. I notified Ms. Gabriella who was great at checking in on our stay. The maintenance man came and turned the thermostat up on the refrigerator (which was hidden in the back) and checked the air condition. It was blowing cool, but at night the room would get hot and stuffy. Breakfast was just ok, there was nothing spectacular, and especially not for the price. Overall, It was just an ok stay. I have stayed at more upscale doubletree hotels in the past, and think twice before staying here.