The worst hotel I’ve ever stayed in!! If I could give them a -10 out of 10, I would.
Issues: Roaches, no room service and the second floor smelled like urine when I got off the elevator. Additionally pot was very present on the 2nd floor. I’m not sure about anywhere else. Breakfast was very lacking. Room service wasn’t provided from Monday till Wednesday. When I initially checked in the first room they gave me, that bed cover had stains on it. I took a picture and reported to the front desk. They moved me to another room which was better so I thought, till I started seeing roaches. All these findings took place on Monday. Room service became an issue Tuesday. After leaving my room and returning to my used towels that I would leave on the floor and filled trash cans. After going to the front desk multiple days and multiple times of day about stated issues, either Tuesday or Wednesday they had a guy come spray. They finally provided room service on Thursday after a staff member was called to the front desk. I checked out on Friday. I received a email stated the would look into the issues the next day after I reported to Corporate. Reported issues to the front desk. Nothing was done. Was told they had staffing issues. Requested to speak with hotel manager. Was told he was on vacation. Was told I couldn’t get my money back. A staff member wearing a Days Inn polo shirt and missing teeth decided to argued with me about why they didn’t do room service. He wouldn’t provide his name, but asked me why did I stay there? Very unprofessional. He apparently wasn’t told the complete situation so his justification was wrong as he was. A lot of work needs to be done to fix this place!!
Kevin
-
February 11, 2025
There's an extensive odor of fresh paint for the room that I was assigned to on the second floor and this causes me to aerating it by opening the window. Besides this problem has no sound and the movement of the video is more like 3 frames a second very slow. Furthermore the sofa has two giant holes on it and makes it look like somebody was destroying it on purpose. The floor seems to be a little sticky. All across the USA every time I see an Indian desk clerk my heart stops a few seconds because when I get into the room is always in bad condition. This means the Indian owner is camping on cleaning and or replacing needed items. I'm giving it to out of five stars because of all these shortcomings. My niece would even give it a lower rating at one star.
Catalina Recio
-
December 23, 2024
Stay on 12:7/2024
I wish I had read the reviews before booking. The staff employees I encountered were friendly. Destiny at the front desk greeted with a smile and was very friendly and Bobby the maintenance guy was very respectful. My door lock wouldn’t work and he fixed it right away. But as for the rooms Curtains were stained and had burn holes, ashes in the closet, floor was disgusting and mirror was filthy. The bathroom had not been cleaned it looked like someone had spit in the tub and they just left it there like that. There were roaches everywhere. I also saw what appeared to be blood stains on the ceiling. There was black mold on the curtains above the A/C unit. I requested for a refund, but they declined. The elevator and hallway had a smoke/weed smell, stains on everything in the room. The hallways and elevator smelled like weed and cigarettes. The pull out sofa bed was dirty and the couch itself was stained , torn and smelled. The bed skirts was filthy. Definitely does not deserve the Wyndham label
Charlie Houston
-
November 13, 2024
Great location based on family I was visiting Horrible hotel! I wish I had read the reviews before booking. Paid for a King size bed, got a Queen. Only got 1 towel though we had 2 guests in our room. Pillows were decorative size and could only get 1 extra. Curtains were stained, floor was disgusting and mirror hadn't been cleaned in the bathroom based on a "message" left by the previous guest. Do not recommend
lynn storey
-
February 24, 2025
There was blood on the blow dryer and on the wall in the bathroom there was also hair on the floor and the tub was slimy... the place that smoke free but all you could smell was marijuana down the halls and in the stairways. Overall it was dirty
Our Address
7111 Rancho Mission Dr, Houston, TX 77083, USA
Claim Listing: Days Inn & Suites by Wyndham Houston / West Energy Corridor
Please Login or Register an Account to Claim Listing
The worst hotel I’ve ever stayed in!! If I could give them a -10 out of 10, I would. Issues: Roaches, no room service and the second floor smelled like urine when I got off the elevator. Additionally pot was very present on the 2nd floor. I’m not sure about anywhere else. Breakfast was very lacking. Room service wasn’t provided from Monday till Wednesday. When I initially checked in the first room they gave me, that bed cover had stains on it. I took a picture and reported to the front desk. They moved me to another room which was better so I thought, till I started seeing roaches. All these findings took place on Monday. Room service became an issue Tuesday. After leaving my room and returning to my used towels that I would leave on the floor and filled trash cans. After going to the front desk multiple days and multiple times of day about stated issues, either Tuesday or Wednesday they had a guy come spray. They finally provided room service on Thursday after a staff member was called to the front desk. I checked out on Friday. I received a email stated the would look into the issues the next day after I reported to Corporate. Reported issues to the front desk. Nothing was done. Was told they had staffing issues. Requested to speak with hotel manager. Was told he was on vacation. Was told I couldn’t get my money back. A staff member wearing a Days Inn polo shirt and missing teeth decided to argued with me about why they didn’t do room service. He wouldn’t provide his name, but asked me why did I stay there? Very unprofessional. He apparently wasn’t told the complete situation so his justification was wrong as he was. A lot of work needs to be done to fix this place!!
There's an extensive odor of fresh paint for the room that I was assigned to on the second floor and this causes me to aerating it by opening the window. Besides this problem has no sound and the movement of the video is more like 3 frames a second very slow. Furthermore the sofa has two giant holes on it and makes it look like somebody was destroying it on purpose. The floor seems to be a little sticky. All across the USA every time I see an Indian desk clerk my heart stops a few seconds because when I get into the room is always in bad condition. This means the Indian owner is camping on cleaning and or replacing needed items. I'm giving it to out of five stars because of all these shortcomings. My niece would even give it a lower rating at one star.
Stay on 12:7/2024 I wish I had read the reviews before booking. The staff employees I encountered were friendly. Destiny at the front desk greeted with a smile and was very friendly and Bobby the maintenance guy was very respectful. My door lock wouldn’t work and he fixed it right away. But as for the rooms Curtains were stained and had burn holes, ashes in the closet, floor was disgusting and mirror was filthy. The bathroom had not been cleaned it looked like someone had spit in the tub and they just left it there like that. There were roaches everywhere. I also saw what appeared to be blood stains on the ceiling. There was black mold on the curtains above the A/C unit. I requested for a refund, but they declined. The elevator and hallway had a smoke/weed smell, stains on everything in the room. The hallways and elevator smelled like weed and cigarettes. The pull out sofa bed was dirty and the couch itself was stained , torn and smelled. The bed skirts was filthy. Definitely does not deserve the Wyndham label
Great location based on family I was visiting Horrible hotel! I wish I had read the reviews before booking. Paid for a King size bed, got a Queen. Only got 1 towel though we had 2 guests in our room. Pillows were decorative size and could only get 1 extra. Curtains were stained, floor was disgusting and mirror hadn't been cleaned in the bathroom based on a "message" left by the previous guest. Do not recommend
There was blood on the blow dryer and on the wall in the bathroom there was also hair on the floor and the tub was slimy... the place that smoke free but all you could smell was marijuana down the halls and in the stairways. Overall it was dirty