We had issue with our toilet in our room. The front desk told us someone will fix it for us. When we were back for dinner, it was still not working. Then we had to call them again to switch to another room.
The room is actually pretty clean but I don't like this hotel at all. You can smell marijuana, cigarette and vomiting. There are four elevators but not all of them worked. The parking lot is gross. I It's a hard pass for me.
Alex Demas
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April 16, 2024
The room was very spacious and comfortable. The furnishings, while not new, were in good condition and there were plenty of outlets and hangers, which is always appreciated. The bathroom was clean and the facilities all worked well. The air-conditioning was effective and not too loud. Wifi worked well too. Parking was easy, and the location was good.
Only downside was the room didn't have a hair dryer, but the staff said they'd remedy that for the next guest.
TINA Piert
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August 26, 2024
First complain is having to pay for parking then having to walking down the stair that smell like piss. Then check in the first room hot air wasn’t working went to another room it was smaller so ask to be move to the same size room that the air was broke in to find no ice box for them to tell me not all room have ice box. But that isn’t work the website say . Wouldn’t stay this location again.the only good thing was the guest arrive was really nice
Kelly Lee
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September 11, 2024
Few issues I encountered during my stay:
1. They upgraded my room since I'm a diamond member, THEN... they charged me the difference!!!! How can they do that behind me? I found it online after I checked in
2. The room is clean, but the ceiling is very low. Toilet runs very slow.
3. Parking is 25 dollars!
4. Breakfast is 18 dollars per person
Bella Aguilar
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July 16, 2024
Rooms were not like how the pictures were shown. You walk in, and it feels muggy. The bathrooms aren’t clean. Rooms are clean. We took pictures of everything and when we called to let front desk know, they only cleaned the floors. The hair was still on the bathroom walls and sink. The ceiling was walling apart. Also, make sure you have breakfast included or else you’ll be paying $20 (each). The location of the hotel is by the highway, so make sure you slow down cause you can miss it.
I also left my sweater there & I called them the day I did. It was a gray buc-ee sweater. They told me to email their customer service. Never heard from them. I know one of their ladies took it. I called them 4 times. On the 4th time the lady who was in charge of room service was there said she did not find a sweater there but she definitely lying. The only good thing about that hotel is their lobby, and even that gets a 2 stars out of 5.
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2712 Southwest Fwy, Houston, TX 77098, USA
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We had issue with our toilet in our room. The front desk told us someone will fix it for us. When we were back for dinner, it was still not working. Then we had to call them again to switch to another room. The room is actually pretty clean but I don't like this hotel at all. You can smell marijuana, cigarette and vomiting. There are four elevators but not all of them worked. The parking lot is gross. I It's a hard pass for me.
The room was very spacious and comfortable. The furnishings, while not new, were in good condition and there were plenty of outlets and hangers, which is always appreciated. The bathroom was clean and the facilities all worked well. The air-conditioning was effective and not too loud. Wifi worked well too. Parking was easy, and the location was good. Only downside was the room didn't have a hair dryer, but the staff said they'd remedy that for the next guest.
First complain is having to pay for parking then having to walking down the stair that smell like piss. Then check in the first room hot air wasn’t working went to another room it was smaller so ask to be move to the same size room that the air was broke in to find no ice box for them to tell me not all room have ice box. But that isn’t work the website say . Wouldn’t stay this location again.the only good thing was the guest arrive was really nice
Few issues I encountered during my stay: 1. They upgraded my room since I'm a diamond member, THEN... they charged me the difference!!!! How can they do that behind me? I found it online after I checked in 2. The room is clean, but the ceiling is very low. Toilet runs very slow. 3. Parking is 25 dollars! 4. Breakfast is 18 dollars per person
Rooms were not like how the pictures were shown. You walk in, and it feels muggy. The bathrooms aren’t clean. Rooms are clean. We took pictures of everything and when we called to let front desk know, they only cleaned the floors. The hair was still on the bathroom walls and sink. The ceiling was walling apart. Also, make sure you have breakfast included or else you’ll be paying $20 (each). The location of the hotel is by the highway, so make sure you slow down cause you can miss it. I also left my sweater there & I called them the day I did. It was a gray buc-ee sweater. They told me to email their customer service. Never heard from them. I know one of their ladies took it. I called them 4 times. On the 4th time the lady who was in charge of room service was there said she did not find a sweater there but she definitely lying. The only good thing about that hotel is their lobby, and even that gets a 2 stars out of 5.