I rarely leave negative reviews, but our stay at the Crowne Plaza was one of the most frustrating hotel experiences I’ve had.
On our first night, both the toilet and the bathroom sink in our room were clogged and completely unusable. We immediately contacted the front desk, expecting understanding and a quick solution. Instead, the staff showed very little empathy and initially refused to move us to another room, insisting that maintenance would fix the problem.
Maintenance came to our room and tried to repair both the toilet and sink but couldn’t fix either issue. Only after maintenance confirmed the problems couldn’t be resolved did the front desk finally agree to move us to a different room.
Unfortunately, the problems didn’t end there. On the second night, after returning late from an event, we walked into our new room and found that the air conditioning had completely stopped working. The room was hot and uncomfortable. We immediately called the front desk, hoping they would move us to another room. Instead, they refused to move us again and told us there was nothing they could do because a maintenance technician would not be available until the next morning. We were expected to spend the entire night in a hot room with no air conditioning.
After such a difficult night, I asked if we could have a late checkout since it was nearly impossible to sleep in those conditions. Unfortunately, that request was also denied, which was especially disappointing given everything we had already experienced.
A functioning bathroom and air conditioning are basic expectations when staying at a hotel. While I understand that maintenance issues can happen, what made this experience so disappointing was the repeated lack of urgency, empathy, and customer service from the front desk. At every step, it felt like we had to fight just to receive a room with basic amenities that worked.
I expected much better service from a Crowne Plaza. I hope management takes these concerns seriously and improves both the maintenance of the property and the way guests are treated when problems arise.
Shuijiao
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June 18, 2026
One of the worst hotel experiences I’ve had in years.
The moment we walked into the lobby, the front desk employee was sitting there scrolling on her phone. She saw us walk in and never even bothered to put it down. When we approached the desk to check in, there was no greeting, no smile, and no acknowledgment whatsoever. We were treated as if we were inconveniencing her simply by being there.
Things only got worse from there.
The elevators are old and poorly maintained, and the hallways smell awful. The entire property feels neglected and run down.
But the most shocking issue was the room. As soon as we pulled back the sheets, we found multiple hairs on the bedding. It was immediately obvious that the bed had not been properly cleaned or changed. That is completely unacceptable for any hotel, let alone a Crowne Plaza. At that moment, I genuinely questioned the cleanliness of the entire room.
To make matters even worse, the hotel sits right next to the freeway. The traffic noise is relentless, making it difficult to relax or get a decent night’s sleep.
What frustrates me most is that after reading the Google reviews, I realized these are not new problems. Guest after guest has reported the same issues for months, if not years. Management responds to nearly every review with the same generic promise to “look into it” or “make improvements,” yet nothing appears to change. At this point, those responses feel like copy-and-paste damage control rather than any genuine effort to improve the guest experience.
Had I read the reviews before booking, I never would have stayed here. This property falls far below the standards I expect from the Crowne Plaza brand. If you value cleanliness, professionalism, and basic hospitality, do yourself a favor and book somewhere else.
I will never stay here again.
Jeremy Thommy
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January 24, 2026
Wow! This place is amazing after the reno.
The rooms are spacious and tastefully done. Very comfortable.
The Bistro does a good job with the happy hours and the breakfast offering.
The reception staff are so welcoming and attentive.
And yes, the icing on the cake was a gesture by the Reception staff - my wife and i were given bottles of water and a chocolate bar, just in case, with the impending storm. This was a gesture, which really warmed our hearts. Thank you Crowne Plaza! This humane touch goes a long way.
Sanchez Strong
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May 27, 2026
I traveled to Houston from San Diego to visit family. While the location is good, I recommend checking in during normal hours if possible. We arrived around 10:30 PM and checked in at 11 PM. We booked a single bed room, but received a two-bedroom suite. The staff was not friendly or accommodating, and the room was dirty. I've stayed at many Crowne Plazas and this was by far the most unpleasant experience. We left as soon as possible for a different location. I would have appreciated some understanding from staff, as flights can be very exhausting. Overall, it could be worse, but if you appreciate good service and nice hotels, I recommend looking elsewhere.
FarahMaheen Durrani
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June 06, 2026
I would never stay at this one again. The water drains in the sink and bathtub were very slow. In the shower the water came up to your ankles. When we complained about it their solution was to lower the water pressure. We had asked for 2 queen size beds, these were full size or princess beds, they were not queen. The mattress were lumpy,pillows flat. There was no soap in the bathroom, bottles were empty. I called the front desk twice waited over 2 hours, I finally had to walk down to the front desk and yes, they saw me coming. The front desk lady gave me 2 little bars of soap and said she would send housekeeping. I had also asked for extra towels. Which never came. Not a good location, highway right in front, no restaurants in walking distance, pool area so small and depressing.
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I rarely leave negative reviews, but our stay at the Crowne Plaza was one of the most frustrating hotel experiences I’ve had. On our first night, both the toilet and the bathroom sink in our room were clogged and completely unusable. We immediately contacted the front desk, expecting understanding and a quick solution. Instead, the staff showed very little empathy and initially refused to move us to another room, insisting that maintenance would fix the problem. Maintenance came to our room and tried to repair both the toilet and sink but couldn’t fix either issue. Only after maintenance confirmed the problems couldn’t be resolved did the front desk finally agree to move us to a different room. Unfortunately, the problems didn’t end there. On the second night, after returning late from an event, we walked into our new room and found that the air conditioning had completely stopped working. The room was hot and uncomfortable. We immediately called the front desk, hoping they would move us to another room. Instead, they refused to move us again and told us there was nothing they could do because a maintenance technician would not be available until the next morning. We were expected to spend the entire night in a hot room with no air conditioning. After such a difficult night, I asked if we could have a late checkout since it was nearly impossible to sleep in those conditions. Unfortunately, that request was also denied, which was especially disappointing given everything we had already experienced. A functioning bathroom and air conditioning are basic expectations when staying at a hotel. While I understand that maintenance issues can happen, what made this experience so disappointing was the repeated lack of urgency, empathy, and customer service from the front desk. At every step, it felt like we had to fight just to receive a room with basic amenities that worked. I expected much better service from a Crowne Plaza. I hope management takes these concerns seriously and improves both the maintenance of the property and the way guests are treated when problems arise.
One of the worst hotel experiences I’ve had in years. The moment we walked into the lobby, the front desk employee was sitting there scrolling on her phone. She saw us walk in and never even bothered to put it down. When we approached the desk to check in, there was no greeting, no smile, and no acknowledgment whatsoever. We were treated as if we were inconveniencing her simply by being there. Things only got worse from there. The elevators are old and poorly maintained, and the hallways smell awful. The entire property feels neglected and run down. But the most shocking issue was the room. As soon as we pulled back the sheets, we found multiple hairs on the bedding. It was immediately obvious that the bed had not been properly cleaned or changed. That is completely unacceptable for any hotel, let alone a Crowne Plaza. At that moment, I genuinely questioned the cleanliness of the entire room. To make matters even worse, the hotel sits right next to the freeway. The traffic noise is relentless, making it difficult to relax or get a decent night’s sleep. What frustrates me most is that after reading the Google reviews, I realized these are not new problems. Guest after guest has reported the same issues for months, if not years. Management responds to nearly every review with the same generic promise to “look into it” or “make improvements,” yet nothing appears to change. At this point, those responses feel like copy-and-paste damage control rather than any genuine effort to improve the guest experience. Had I read the reviews before booking, I never would have stayed here. This property falls far below the standards I expect from the Crowne Plaza brand. If you value cleanliness, professionalism, and basic hospitality, do yourself a favor and book somewhere else. I will never stay here again.
Wow! This place is amazing after the reno. The rooms are spacious and tastefully done. Very comfortable. The Bistro does a good job with the happy hours and the breakfast offering. The reception staff are so welcoming and attentive. And yes, the icing on the cake was a gesture by the Reception staff - my wife and i were given bottles of water and a chocolate bar, just in case, with the impending storm. This was a gesture, which really warmed our hearts. Thank you Crowne Plaza! This humane touch goes a long way.
I traveled to Houston from San Diego to visit family. While the location is good, I recommend checking in during normal hours if possible. We arrived around 10:30 PM and checked in at 11 PM. We booked a single bed room, but received a two-bedroom suite. The staff was not friendly or accommodating, and the room was dirty. I've stayed at many Crowne Plazas and this was by far the most unpleasant experience. We left as soon as possible for a different location. I would have appreciated some understanding from staff, as flights can be very exhausting. Overall, it could be worse, but if you appreciate good service and nice hotels, I recommend looking elsewhere.
I would never stay at this one again. The water drains in the sink and bathtub were very slow. In the shower the water came up to your ankles. When we complained about it their solution was to lower the water pressure. We had asked for 2 queen size beds, these were full size or princess beds, they were not queen. The mattress were lumpy,pillows flat. There was no soap in the bathroom, bottles were empty. I called the front desk twice waited over 2 hours, I finally had to walk down to the front desk and yes, they saw me coming. The front desk lady gave me 2 little bars of soap and said she would send housekeeping. I had also asked for extra towels. Which never came. Not a good location, highway right in front, no restaurants in walking distance, pool area so small and depressing.