DO NOT STAY HERE. YOU WILL HAVE YOUR THINGS STOLEN.
first off, parking is an extra $25/night which they don’t tell you until check in.
our room had a strange smell, and the water in our bathroom was yellow with another strange smell. front desk did nothing about this.
however, I can tolerate slow service and stinky rooms. what I cannot tolerate is having my belongings stolen by staff. management’s response ranged from indifferent to useless. if you value your personal property, do not stay here.
after checkout, I realized the items were missing. I spent a week calling and getting placed on hold, with every employee claiming they couldn’t help. I finally had a friend nearby drive to the hotel and check for me, and after making them also wait half an hour, the manager claimed they could only find one of the items.
the items were left together, one on top of the other. it is impossible to only have one. mysteriously, the most valuable item was the one they claimed they could not find.
the hotel failed to investigate meaningfully or take responsibility. A place that cannot safeguard guests belongings does not deserve your money.
I highly recommend ANYWHERE else.
Anissa Corner
-
January 10, 2026
It was Christmas Day, and I was worried I’d be stuck between a rock and a hard place, but Darla, tank, and the front desk team were incredibly helpful and made it easy for me to extend my stay. I truly appreciate their kindness and support.
** YES- PRICELINE says there will be additional fees.. you pay 50$ deposit that is returned back to u. U can also call and tank(who helped me(: will assist getting it refunded asap. **Call your bank about it. People just DONT READ.. u use the barcode on back of ur parking ticket to after checkout.
The beds are comfortable, and the halls and lobby clean and stay quiet. great for business stays, quick stopovers, everything in between.
I’ve made several reservations at this location, and I fully intend to continue doing so.
Kelly Tamlin
-
December 04, 2025
Exceptional service from Nikki at the Front Desk. We are here for my mom’s cancer treatment at MD Anderson and she gave me tons of suggestions of low-impact things to do while we are here. She was amazing.
The room was clean and accommodating. Beds are perfect. Breakfast attendant (I didn’t get her name) was so kind to my mom and provided awesome service with care. It wasn’t as close to MDA as we hoped, but the service more than made up for the drive. I recommend this place for anyone who needs a home away from home while in Houston.
Emily McCarthy
-
January 13, 2026
Amazing service from Tank, he was so helpful, friendly and really approachable. We had really lovely staff throughout our short stay here, so thank you! Nothing was too much trouble and the small issues we had were sorted quickly. We visited lots of local restaurants, Goode BBQ/Seafood being our favourite, and a short uber from lots of vintage shops. Hotel was what we needed for a short stay. Thank you! And a big thank you to Tank!
Jean-Leon Ollo
-
December 29, 2025
I stayed at Crowne Plaza Houston and this was one of the worst hotel experiences I’ve had. I booked and paid for a suite (1424). After being out all day, I returned to a room that had not been cleaned at all. When I alerted staff, the solution proposed was that I sleep in the dirty room and make my own bed with sheets they would provide. This is simply unacceptable for any hotel, let alone a branded one.
After going downstairs and arguing for over 30 minutes, my exhausted family and I were moved to a standard double room for the night, a downgrade that should never have been imposed. The next day, after another full day out, the suite was still not cleaned two consecutive days.
To my disbelief, the on-site supervisor stated that since I had slept in a double room, I should remain there, despite paying for a suite. Only when a manager intervened was I moved again to another suite (1724). Compensation was limited to 50% off one night, with no apology, no other gesture, and no accountability. Completely unacceptable and deeply disappointing.
Our Address
2712 Southwest Fwy, Houston, TX 77098, USA
Claim Listing: Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel
Please Login or Register an Account to Claim Listing
DO NOT STAY HERE. YOU WILL HAVE YOUR THINGS STOLEN. first off, parking is an extra $25/night which they don’t tell you until check in. our room had a strange smell, and the water in our bathroom was yellow with another strange smell. front desk did nothing about this. however, I can tolerate slow service and stinky rooms. what I cannot tolerate is having my belongings stolen by staff. management’s response ranged from indifferent to useless. if you value your personal property, do not stay here. after checkout, I realized the items were missing. I spent a week calling and getting placed on hold, with every employee claiming they couldn’t help. I finally had a friend nearby drive to the hotel and check for me, and after making them also wait half an hour, the manager claimed they could only find one of the items. the items were left together, one on top of the other. it is impossible to only have one. mysteriously, the most valuable item was the one they claimed they could not find. the hotel failed to investigate meaningfully or take responsibility. A place that cannot safeguard guests belongings does not deserve your money. I highly recommend ANYWHERE else.
It was Christmas Day, and I was worried I’d be stuck between a rock and a hard place, but Darla, tank, and the front desk team were incredibly helpful and made it easy for me to extend my stay. I truly appreciate their kindness and support. ** YES- PRICELINE says there will be additional fees.. you pay 50$ deposit that is returned back to u. U can also call and tank(who helped me(: will assist getting it refunded asap. **Call your bank about it. People just DONT READ.. u use the barcode on back of ur parking ticket to after checkout. The beds are comfortable, and the halls and lobby clean and stay quiet. great for business stays, quick stopovers, everything in between. I’ve made several reservations at this location, and I fully intend to continue doing so.
Exceptional service from Nikki at the Front Desk. We are here for my mom’s cancer treatment at MD Anderson and she gave me tons of suggestions of low-impact things to do while we are here. She was amazing. The room was clean and accommodating. Beds are perfect. Breakfast attendant (I didn’t get her name) was so kind to my mom and provided awesome service with care. It wasn’t as close to MDA as we hoped, but the service more than made up for the drive. I recommend this place for anyone who needs a home away from home while in Houston.
Amazing service from Tank, he was so helpful, friendly and really approachable. We had really lovely staff throughout our short stay here, so thank you! Nothing was too much trouble and the small issues we had were sorted quickly. We visited lots of local restaurants, Goode BBQ/Seafood being our favourite, and a short uber from lots of vintage shops. Hotel was what we needed for a short stay. Thank you! And a big thank you to Tank!
I stayed at Crowne Plaza Houston and this was one of the worst hotel experiences I’ve had. I booked and paid for a suite (1424). After being out all day, I returned to a room that had not been cleaned at all. When I alerted staff, the solution proposed was that I sleep in the dirty room and make my own bed with sheets they would provide. This is simply unacceptable for any hotel, let alone a branded one. After going downstairs and arguing for over 30 minutes, my exhausted family and I were moved to a standard double room for the night, a downgrade that should never have been imposed. The next day, after another full day out, the suite was still not cleaned two consecutive days. To my disbelief, the on-site supervisor stated that since I had slept in a double room, I should remain there, despite paying for a suite. Only when a manager intervened was I moved again to another suite (1724). Compensation was limited to 50% off one night, with no apology, no other gesture, and no accountability. Completely unacceptable and deeply disappointing.