Take care of hidden costs and poor service at the reception.
The hotel room itself is good and clean. They ask if you have a car, but do not mention it is $25.- a night! I could have parked at the company just around the corner, but neither the confirmation or the reception has mentioned this parking fee.
At check-out, I immediately noticed I forgot to empty the fridge. First, I had to deal with the fact that I cannot go back to the room. After mentioning I just leave the groceries in there, they did decide to give the card back. Officially they are right, but I would expect better service as it was not busy at all.
The swimming pool is just a check-box and would only recommend on very hot days. It is noisy, dirty and not more than a practical place to cool down.
The breakfast and service at the breakfast was great!
Amanda Carlin
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April 18, 2025
The rooms are clean and comfortable, so they have that going for them.
But every interaction I had with staff was weird and aggressive.
They're in the middle of updating key cards, which is causing a lot of confusion and problems, totally understandable. But I assume it must have everyone on edge.
In the midst of the key card confusion, I wasn't told that there was a parking pass nor issued one, so instead of the $25/night with in and out privileges on the parking garage we ended up having to pay to come and go every time. I knew this wasn't quite right, as they had also said they were going to charge $25 to our room for parking. I didn't want to double pay, so we made sure to video ourselves having to pay to leave for proof that we did it. The machine didn't issue a receipt either.
When I went the next morning to get everything straightened away with the front desk, she acted like their system being funky was my fault. "Well where's your parking pass?" I wasn't given one. "Well, the only proof I'll accept of that is a receipt" Your parking machine doesn't issue them, I took a video. "We won't accept that, only a receipt." Eventually had to show her bank transactions to prove that their system was double charging us for parking.
Until they get all of this straightened out, make sure to keep track of EVERY charge or they'll straight up try to keep your extra money. It was a very frustrating experience.
M K
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March 19, 2025
I enjoyed my one night stay here. I was aware of the $25 parking charge so it wasn’t an issue when booking for me. I did see a security guard in the garage which was awesome.
I was able to check in early and I got the high floor I asked for. Spacious, well appointed room. Unfortunately, the AC was not working in my room. I got a text from the manager asking how was the room and when I responded about the AC, I got no response. So I went to the front desk.
They sent the facilities team to fix and they did indeed do a great job!
Breakfast was ~$20, so I just paid for a $4 coffee and headed out.
Thanks!
Luis Ramos
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February 14, 2025
⭐☆☆☆☆ - Valentine’s Day Disaster: Long Lines, No Sleep, and a Broken Hotel
From the moment we arrived, our romantic Valentine’s getaway was doomed. The hotel’s logo was broken and barely hanging at the entrance—giving off an abandoned, rundown vibe. A sad, handwritten “No Smoking” sign taped to a bench outside only reinforced the bad first impression.
Check-in was smooth, thanks to the kind front desk employee, but that was the only good part of our stay. The real nightmare began when we tried to get to our room. Out of four elevators, only one worked in this 15+ floor hotel, and the line to use it wrapped through the lobby. We had to wait an eternity just to squeeze into the rickety, screeching death trap. Every time it moved, it groaned and rattled so violently that we genuinely feared it might break down mid-ride.
When we finally made it to our room on the 10th floor, we quickly realized we weren’t going to get any sleep. The loud mechanical clanking of the one overworked elevator echoed through the walls all night long. Romance? Not happening. Rest? Impossible. We had to go back downstairs and beg for a different room, just to escape the non-stop noise. And of course, that meant waiting in the ridiculous elevator line again.
At this point, I’d had enough. I went straight to the front desk, demanded a refund, and booked another hotel. I refuse to spend another minute in this place. If you’re even considering staying here—don’t. Save yourself the frustration and book literally anywhere else.
Genevieve Catherine
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February 05, 2025
Bed and rooms where clean and front desk staff just lovely. Really good pillows 🤣 I heavily judge hotels by their pillows...
Be warned it is a party hotel on weekends, hardly the hotels fault but their reasonable price and proximity to clubs/bars make it attractive to those coming to town to party. If you're here on business and don't mind the drunk person making a bunch of noise in the hall at 2am who can't figure out how to get their key in the door then you're good. I spoke to the front desk and it seems to just be a weekend thing when big events are in town, profusely apologetic. Not the hotel or staffs fault in anyway shape or form. They have security in the lobby overnight too which was a nice to have/eased my mind. Easy access parking structure attached to the hotel too so nice safe and monitored parking!
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Take care of hidden costs and poor service at the reception. The hotel room itself is good and clean. They ask if you have a car, but do not mention it is $25.- a night! I could have parked at the company just around the corner, but neither the confirmation or the reception has mentioned this parking fee. At check-out, I immediately noticed I forgot to empty the fridge. First, I had to deal with the fact that I cannot go back to the room. After mentioning I just leave the groceries in there, they did decide to give the card back. Officially they are right, but I would expect better service as it was not busy at all. The swimming pool is just a check-box and would only recommend on very hot days. It is noisy, dirty and not more than a practical place to cool down. The breakfast and service at the breakfast was great!
The rooms are clean and comfortable, so they have that going for them. But every interaction I had with staff was weird and aggressive. They're in the middle of updating key cards, which is causing a lot of confusion and problems, totally understandable. But I assume it must have everyone on edge. In the midst of the key card confusion, I wasn't told that there was a parking pass nor issued one, so instead of the $25/night with in and out privileges on the parking garage we ended up having to pay to come and go every time. I knew this wasn't quite right, as they had also said they were going to charge $25 to our room for parking. I didn't want to double pay, so we made sure to video ourselves having to pay to leave for proof that we did it. The machine didn't issue a receipt either. When I went the next morning to get everything straightened away with the front desk, she acted like their system being funky was my fault. "Well where's your parking pass?" I wasn't given one. "Well, the only proof I'll accept of that is a receipt" Your parking machine doesn't issue them, I took a video. "We won't accept that, only a receipt." Eventually had to show her bank transactions to prove that their system was double charging us for parking. Until they get all of this straightened out, make sure to keep track of EVERY charge or they'll straight up try to keep your extra money. It was a very frustrating experience.
I enjoyed my one night stay here. I was aware of the $25 parking charge so it wasn’t an issue when booking for me. I did see a security guard in the garage which was awesome. I was able to check in early and I got the high floor I asked for. Spacious, well appointed room. Unfortunately, the AC was not working in my room. I got a text from the manager asking how was the room and when I responded about the AC, I got no response. So I went to the front desk. They sent the facilities team to fix and they did indeed do a great job! Breakfast was ~$20, so I just paid for a $4 coffee and headed out. Thanks!
⭐☆☆☆☆ - Valentine’s Day Disaster: Long Lines, No Sleep, and a Broken Hotel From the moment we arrived, our romantic Valentine’s getaway was doomed. The hotel’s logo was broken and barely hanging at the entrance—giving off an abandoned, rundown vibe. A sad, handwritten “No Smoking” sign taped to a bench outside only reinforced the bad first impression. Check-in was smooth, thanks to the kind front desk employee, but that was the only good part of our stay. The real nightmare began when we tried to get to our room. Out of four elevators, only one worked in this 15+ floor hotel, and the line to use it wrapped through the lobby. We had to wait an eternity just to squeeze into the rickety, screeching death trap. Every time it moved, it groaned and rattled so violently that we genuinely feared it might break down mid-ride. When we finally made it to our room on the 10th floor, we quickly realized we weren’t going to get any sleep. The loud mechanical clanking of the one overworked elevator echoed through the walls all night long. Romance? Not happening. Rest? Impossible. We had to go back downstairs and beg for a different room, just to escape the non-stop noise. And of course, that meant waiting in the ridiculous elevator line again. At this point, I’d had enough. I went straight to the front desk, demanded a refund, and booked another hotel. I refuse to spend another minute in this place. If you’re even considering staying here—don’t. Save yourself the frustration and book literally anywhere else.
Bed and rooms where clean and front desk staff just lovely. Really good pillows 🤣 I heavily judge hotels by their pillows... Be warned it is a party hotel on weekends, hardly the hotels fault but their reasonable price and proximity to clubs/bars make it attractive to those coming to town to party. If you're here on business and don't mind the drunk person making a bunch of noise in the hall at 2am who can't figure out how to get their key in the door then you're good. I spoke to the front desk and it seems to just be a weekend thing when big events are in town, profusely apologetic. Not the hotel or staffs fault in anyway shape or form. They have security in the lobby overnight too which was a nice to have/eased my mind. Easy access parking structure attached to the hotel too so nice safe and monitored parking!