I'm currently a guest here in the hotel and on business. I love this place. You get way more for your money here and if you don't want to drive Anywhere you're in a safe area to walk. 500 feet from the hotel is a wonderful place connected to a beautiful urban park. Just walking the block you will find some of the best restaurants anywhere. Location, location, location......and the rooms are very nice. I have a great city view. And I'm in the trendy area. You can't get anything better in Houston if you paid twice as much.
Michael S***
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November 27, 2024
No hot water in my first room, then they wanted me to wait until Engineering came to fix it. Moved to another room and soon as I got off the elevator there was a strong odor that smells like mold. I canceled the remaining days and requested a refund. The property needs a serious remodel. Smells bad on most floors and no hot water in either room. Terrible experience. I will never book this hotel again. The hotel manger needs to read these reviews and do a serious evaluation of the property. Even with price discounts it's not worth staying here. Night was ruined and they offered ZERO to accommodate my troubles. I'm a traveling professional and I AVOID properties like this.
Beth Martinez
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December 08, 2024
The room was fine. The server for breakfast at the restaurant, and the girl at the front desk that helped us when our truck was broken into were great. BUT 5 trucks were broken into our first night there, including ours. The manager was nowhere to be found to assist until people started getting mad. When he did finally come, he informed us that the security system with video surveillance doesn’t actually work. He also told us there was only 1 security guard on duty for the entire 18 floor hotel and 4 story parking garage. All of that is unacceptable. He also didn’t do anything comp or discount wise to try to compensate for it. Won’t be coming back.
Tylor Cabral Ponte
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December 12, 2024
The only favorable member of the service team was the bartender Kalifa. She was amazing.
Now for the hotel itself. I was there for a work event. My room, and most of my colleague’s rooms were well over 80 degree Fahrenheit with no working air conditioning. Upon requesting a room change, I was given the keys to a room that was booked and had people’s belongings in it.
The entire hotel is humid, and smells awfully of mildew and there is visible mold and rust found all over the hotel, especially in the dining room.
Burt Blevins
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October 13, 2024
To start. The staff as been the best and very helpful. But let's get to the rooms and service. Half the items weren't available in the restaurant and the burger was raw and the room. Beds are hard and pillows flat and I had to drain my own tub with ice bucket due to the stopper not coming out and they advertise free breakfast and that is not so. For the price not worth the time. It's like staying at a motel 6. Wouldn't recommend staying hear not in less u check room first
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2712 Southwest Fwy, Houston, TX 77098, USA
Claim Listing: Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel
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I'm currently a guest here in the hotel and on business. I love this place. You get way more for your money here and if you don't want to drive Anywhere you're in a safe area to walk. 500 feet from the hotel is a wonderful place connected to a beautiful urban park. Just walking the block you will find some of the best restaurants anywhere. Location, location, location......and the rooms are very nice. I have a great city view. And I'm in the trendy area. You can't get anything better in Houston if you paid twice as much.
No hot water in my first room, then they wanted me to wait until Engineering came to fix it. Moved to another room and soon as I got off the elevator there was a strong odor that smells like mold. I canceled the remaining days and requested a refund. The property needs a serious remodel. Smells bad on most floors and no hot water in either room. Terrible experience. I will never book this hotel again. The hotel manger needs to read these reviews and do a serious evaluation of the property. Even with price discounts it's not worth staying here. Night was ruined and they offered ZERO to accommodate my troubles. I'm a traveling professional and I AVOID properties like this.
The room was fine. The server for breakfast at the restaurant, and the girl at the front desk that helped us when our truck was broken into were great. BUT 5 trucks were broken into our first night there, including ours. The manager was nowhere to be found to assist until people started getting mad. When he did finally come, he informed us that the security system with video surveillance doesn’t actually work. He also told us there was only 1 security guard on duty for the entire 18 floor hotel and 4 story parking garage. All of that is unacceptable. He also didn’t do anything comp or discount wise to try to compensate for it. Won’t be coming back.
The only favorable member of the service team was the bartender Kalifa. She was amazing. Now for the hotel itself. I was there for a work event. My room, and most of my colleague’s rooms were well over 80 degree Fahrenheit with no working air conditioning. Upon requesting a room change, I was given the keys to a room that was booked and had people’s belongings in it. The entire hotel is humid, and smells awfully of mildew and there is visible mold and rust found all over the hotel, especially in the dining room.
To start. The staff as been the best and very helpful. But let's get to the rooms and service. Half the items weren't available in the restaurant and the burger was raw and the room. Beds are hard and pillows flat and I had to drain my own tub with ice bucket due to the stopper not coming out and they advertise free breakfast and that is not so. For the price not worth the time. It's like staying at a motel 6. Wouldn't recommend staying hear not in less u check room first