The only positives of this place is the location, cleanliness, the food at the bistro, and the gentlemen at the front desk were friendly when checking us in and out.
Unfortunately the room we’re in has paper thin walls or something, I could hear every single person’s hotel room door opening and closing whenever they left on our floor that was near us throughout the night and early mornings. As well as people talking when leaving, all at standard/normal noise levels even. People weren’t inherently loud yet somehow the noises aren’t properly blocked out. So this is more on the hotel rooms than the volume by people. Which can get disruptive when you’re trying to rest and sleep, not great.
The service at the Starbucks bistro is less than desirable and can be improved. Asked about a drink and was treated a bit condescendingly for asking about it. It’s a standard drink at Starbucks I usually order, you are a Starbucks it’s normal to ask if you have this drink available even if it’s not available at this location.
Besides that the food is pretty decent at the bistro. No free or included breakfast at this hotel. Purchase only which can be a negative for people. All in all the service can be better and wish the hotel rooms can block out normal noise levels.
Golfer who loves to travel
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July 28, 2026
We checked out of this hotel on June 27, 2026, around 4 AM. When we got to the airport, I realized I had left my earrings on the left side of the nightstand in our room.
I called the hotel right away, between 5 and 6 AM. The lady at the front desk assured me she would contact housekeeping when they started at 8 AM and call me back.
She never called.
Later that afternoon, I called again. A man answered and told me housekeeping had no idea about the earrings. He also said they would “have to wait until tomorrow” to check the room — even though the room had already been cleaned earlier that day. None of it made sense, and it was clear no one communicated anything or made any effort to help.
To make things worse, the manager’s final response was simply: “We don’t have the earrings.”
No explanation. No accountability. No attempt to help. Just a dismissive answer.
The lack of responsibility, communication, and basic customer service was unbelievable. This was the worst hotel experience I’ve ever had.
Joseph
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June 03, 2026
Excellent hotel with clean, comfortable rooms and outstanding amenities. The staff were professional, friendly, and always willing to help, making us feel welcome throughout our stay. The overall atmosphere was relaxing and elegant, and we would gladly stay here again.
Ashley Gucinski
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May 03, 2026
Stayed here when attending a friends wedding in nearby Katy. Jemelle at the front desk was extremely helpful and welcoming! Rooms were clean and comfortable; everything you’d expect from a courtyard Marriott. Will stay again in back in the area! Convenient access to mall and many restaurants.
tolu ayodele
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March 14, 2026
I got a warm welcome and my room was ready with a comfy bed on arrival. The gym facility was excellent. The lobby and common areas looked fresh and tidy with adequate Internet connection available.
The hotel is located literally within the shopping area and therefore has a lot options for food and entertainment.
The only downside I experienced was a lack of complimentary water in the room.
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25402 Katy Mills Pkwy, Katy, TX 77494, USA
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The only positives of this place is the location, cleanliness, the food at the bistro, and the gentlemen at the front desk were friendly when checking us in and out. Unfortunately the room we’re in has paper thin walls or something, I could hear every single person’s hotel room door opening and closing whenever they left on our floor that was near us throughout the night and early mornings. As well as people talking when leaving, all at standard/normal noise levels even. People weren’t inherently loud yet somehow the noises aren’t properly blocked out. So this is more on the hotel rooms than the volume by people. Which can get disruptive when you’re trying to rest and sleep, not great. The service at the Starbucks bistro is less than desirable and can be improved. Asked about a drink and was treated a bit condescendingly for asking about it. It’s a standard drink at Starbucks I usually order, you are a Starbucks it’s normal to ask if you have this drink available even if it’s not available at this location. Besides that the food is pretty decent at the bistro. No free or included breakfast at this hotel. Purchase only which can be a negative for people. All in all the service can be better and wish the hotel rooms can block out normal noise levels.
We checked out of this hotel on June 27, 2026, around 4 AM. When we got to the airport, I realized I had left my earrings on the left side of the nightstand in our room. I called the hotel right away, between 5 and 6 AM. The lady at the front desk assured me she would contact housekeeping when they started at 8 AM and call me back. She never called. Later that afternoon, I called again. A man answered and told me housekeeping had no idea about the earrings. He also said they would “have to wait until tomorrow” to check the room — even though the room had already been cleaned earlier that day. None of it made sense, and it was clear no one communicated anything or made any effort to help. To make things worse, the manager’s final response was simply: “We don’t have the earrings.” No explanation. No accountability. No attempt to help. Just a dismissive answer. The lack of responsibility, communication, and basic customer service was unbelievable. This was the worst hotel experience I’ve ever had.
Excellent hotel with clean, comfortable rooms and outstanding amenities. The staff were professional, friendly, and always willing to help, making us feel welcome throughout our stay. The overall atmosphere was relaxing and elegant, and we would gladly stay here again.
Stayed here when attending a friends wedding in nearby Katy. Jemelle at the front desk was extremely helpful and welcoming! Rooms were clean and comfortable; everything you’d expect from a courtyard Marriott. Will stay again in back in the area! Convenient access to mall and many restaurants.
I got a warm welcome and my room was ready with a comfy bed on arrival. The gym facility was excellent. The lobby and common areas looked fresh and tidy with adequate Internet connection available. The hotel is located literally within the shopping area and therefore has a lot options for food and entertainment. The only downside I experienced was a lack of complimentary water in the room.