This hotel is great. Next time I’m in Texas I’m definitely going back. So clean, spacious, convenient and quiet. We loved our stay. Any hours of the day, there was always someone there to help or to answer your questions. Amazing service 😊😉🥰
zama
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November 21, 2024
Worst experience doing business with this hotel, our event was on Saturday and there was no one to take care of anything they charged us for coffee break and never changed coffee or tea from 9am to 7pm, because staff takes off from 11am to to 4pm. When we complained about that on Monday they conveniently said ok don't pay for coffee. it was very embarrassing situation for us .We will never book or recommend this hotel to anyone.
Jane Radstrom
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October 21, 2024
The hotel has a planned water outage for maintenance today during our stay. I asked for a gallon of water to wash my toddler's hands and face before we attend a funeral this afternoon. No water available and no help offered. I pushed and was told she would give me some bottled water from the 'emergency store'. It's totally unacceptable for the hotel to plan a 5+ hour water outage 'with a full hotel' and not plan bottles for housekeeping (front desk told me she doesn't know how she'll get the rooms cleaned) or for guests to do even the bare minimum ie hand washing after using the bathroom.
Jake Mahnken
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October 17, 2024
Courtyards can always be a toss up, you know you will be ok, but how great depends site to site. This one was excellent! Very comfortable, very well taken care of and beautiful property. I travel to the Houston area frequently and glad I have a place to call “home” away from home.
Dux Inmobiliaria
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December 09, 2024
The hotel made a charge in my credit card and they told me It was a system error. Till now I haven’t received anything back from them. And my bank says they are free to make any payment.
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25402 Katy Mills Pkwy, Katy, TX 77494, USA
Claim Listing: Courtyard by Marriott Houston Katy Mills
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This hotel is great. Next time I’m in Texas I’m definitely going back. So clean, spacious, convenient and quiet. We loved our stay. Any hours of the day, there was always someone there to help or to answer your questions. Amazing service 😊😉🥰
Worst experience doing business with this hotel, our event was on Saturday and there was no one to take care of anything they charged us for coffee break and never changed coffee or tea from 9am to 7pm, because staff takes off from 11am to to 4pm. When we complained about that on Monday they conveniently said ok don't pay for coffee. it was very embarrassing situation for us .We will never book or recommend this hotel to anyone.
The hotel has a planned water outage for maintenance today during our stay. I asked for a gallon of water to wash my toddler's hands and face before we attend a funeral this afternoon. No water available and no help offered. I pushed and was told she would give me some bottled water from the 'emergency store'. It's totally unacceptable for the hotel to plan a 5+ hour water outage 'with a full hotel' and not plan bottles for housekeeping (front desk told me she doesn't know how she'll get the rooms cleaned) or for guests to do even the bare minimum ie hand washing after using the bathroom.
Courtyards can always be a toss up, you know you will be ok, but how great depends site to site. This one was excellent! Very comfortable, very well taken care of and beautiful property. I travel to the Houston area frequently and glad I have a place to call “home” away from home.
The hotel made a charge in my credit card and they told me It was a system error. Till now I haven’t received anything back from them. And my bank says they are free to make any payment.