I have stayed her over 20+ times. The staff is always friendly: Jeff, Mr. Charles is always smiling and supportive of any concerns that you may encounter.
My favorite place to eat in the area is their bistro lol Mr. Melvin makes the best wings and salad of your choice.
My rooms are always cleaned and there’s no issue when you need extra towels.
I would give 5 additional stars and looking forward to my next stay!
Rider 0401
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January 20, 2025
Such a great experience at this hotel! I was there from 1/13-1/15 (2025). I checked in @ 5:30pm on the 13th and checked out @ 9am on the 15th. The lobby and my room were awesome and everything was very clean. The entire staff that I dealt with (the ladies and the gentlemen at the check in/check out and restaurant/bar) were absolutely fabulous. They really made my stay such a pleasant one. I would definitely visit again!
Shanee Williams
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February 01, 2025
I have stayed at this particular Courtyard multiple times and anytime I am visiting Houston this is where I come. The customer service is the BEST! Mr. Charles and Ms. Marquitta are the kindest and most helpful! All staff have been great. The Hotel is so CLEAN, the rooms, lobby absolutely everywhere. You will not be disappointed!
Emran Butt
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January 30, 2025
Recent stay and left early.
Staff at the front were exceptional and friendly.
The entire hotel needs updating. When thr A/C was off in the room, it smelledike moldy carpets and had a damp smell. We checked in late night and the room we first received was gross. We saw silverfish coming out of the drains in the bathroom.
The front desk moved us immediately after we reported that, but super disappointed to go to a room that was dirty, sheets had hair on them, and dirty bathroom.
The new room as well as the old room had broken drawers and needs a deep cleaning asap.
The beds were saggy and pillows were flat.
Again, only saving grace.... Amazing personalities at the front desk and close proximity to the highway.
Would not stay again. It just did not live up to the price we paid per night, hence why we checked out early.
Chris Mitchell
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January 02, 2025
We stayed here over Christmas. We realized that staff may be short, etc., because of the holiday, but even with this in mind, we were disappointed. The lady that checked us in was quite unfriendly, never smiled, and never welcomed us. After we returned on Christmas Eve, our room had not been made up. I called the front desk and was told that I would have had to ask for it to be cleaned. We were never told this. I said we'd need clean towels (their towels were a bit wimpy), and she barked that we'd have to come down and get them. I did, and again, no smile, no happy to help, nothing. We're also not sure, but we think there was a pubic hair in our bed when we arrived. Made us wonder about the overall cleanliness. Needless to say, we won't stay here again.
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I have stayed her over 20+ times. The staff is always friendly: Jeff, Mr. Charles is always smiling and supportive of any concerns that you may encounter. My favorite place to eat in the area is their bistro lol Mr. Melvin makes the best wings and salad of your choice. My rooms are always cleaned and there’s no issue when you need extra towels. I would give 5 additional stars and looking forward to my next stay!
Such a great experience at this hotel! I was there from 1/13-1/15 (2025). I checked in @ 5:30pm on the 13th and checked out @ 9am on the 15th. The lobby and my room were awesome and everything was very clean. The entire staff that I dealt with (the ladies and the gentlemen at the check in/check out and restaurant/bar) were absolutely fabulous. They really made my stay such a pleasant one. I would definitely visit again!
I have stayed at this particular Courtyard multiple times and anytime I am visiting Houston this is where I come. The customer service is the BEST! Mr. Charles and Ms. Marquitta are the kindest and most helpful! All staff have been great. The Hotel is so CLEAN, the rooms, lobby absolutely everywhere. You will not be disappointed!
Recent stay and left early. Staff at the front were exceptional and friendly. The entire hotel needs updating. When thr A/C was off in the room, it smelledike moldy carpets and had a damp smell. We checked in late night and the room we first received was gross. We saw silverfish coming out of the drains in the bathroom. The front desk moved us immediately after we reported that, but super disappointed to go to a room that was dirty, sheets had hair on them, and dirty bathroom. The new room as well as the old room had broken drawers and needs a deep cleaning asap. The beds were saggy and pillows were flat. Again, only saving grace.... Amazing personalities at the front desk and close proximity to the highway. Would not stay again. It just did not live up to the price we paid per night, hence why we checked out early.
We stayed here over Christmas. We realized that staff may be short, etc., because of the holiday, but even with this in mind, we were disappointed. The lady that checked us in was quite unfriendly, never smiled, and never welcomed us. After we returned on Christmas Eve, our room had not been made up. I called the front desk and was told that I would have had to ask for it to be cleaned. We were never told this. I said we'd need clean towels (their towels were a bit wimpy), and she barked that we'd have to come down and get them. I did, and again, no smile, no happy to help, nothing. We're also not sure, but we think there was a pubic hair in our bed when we arrived. Made us wonder about the overall cleanliness. Needless to say, we won't stay here again.