Usually the courtyard stays are pretty good but this one unfortunately did not turn out well. I had hot water coming out from both sink taps and shower, making it pretty much impossible for use.
The reception person grudgingly tried to move me into another room but the same issue. I would have still let his one go, if there was a hint of apologetic behavior from the hotel administration the next morning in response to my complaint.
They were completely defensive and refusing to acknowledge any issue and re-characterizing the problem to city \ across the area and so on... Never in this location again
Kyle Porter
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August 06, 2025
Staff was/is amazing. Got there first day no hot water they had no problem getting me another room. Second day same thing no hot water. Again changed my room with no problem. Its was amazing customer service. I would happily stay at this location again.
Karen Hybner
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December 12, 2025
Bistro chef Melvin, is incredibly welcoming and helpful especially to the road weary travelers. Great food and conversation! Very accommodating.
Danielle Mason
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June 28, 2025
This hotel is not the worst but it is certainly not the best.
The staff were the best part, I stayed 3 nights and communicated with multiple employees at the front desk. They were always very pleasant.
My issue is with the cleanliness of the hotel. It smells badly of moldy carpet in the lobby, halls, and room. When I checked in there were jelly beans all over my room floor. When they did finally come to clean two days later I could tell them picked up the jelly beans but did not vacuum the whole carpet.
I unfortunately will not be staying here again.
Mr Etta Snr
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October 29, 2025
It's a very good n top notch services. The receptionist were so nice n ready to help.prices are good n the breakfast omg its close to the highway n good surroundings with stores liquors stores n I loved it .u will not regret spending time there
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18010 Park Row Dr, Houston, TX 77084, USA
Claim Listing: Courtyard by Marriott Houston I-10 West/Park Row
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Usually the courtyard stays are pretty good but this one unfortunately did not turn out well. I had hot water coming out from both sink taps and shower, making it pretty much impossible for use. The reception person grudgingly tried to move me into another room but the same issue. I would have still let his one go, if there was a hint of apologetic behavior from the hotel administration the next morning in response to my complaint. They were completely defensive and refusing to acknowledge any issue and re-characterizing the problem to city \ across the area and so on... Never in this location again
Staff was/is amazing. Got there first day no hot water they had no problem getting me another room. Second day same thing no hot water. Again changed my room with no problem. Its was amazing customer service. I would happily stay at this location again.
Bistro chef Melvin, is incredibly welcoming and helpful especially to the road weary travelers. Great food and conversation! Very accommodating.
This hotel is not the worst but it is certainly not the best. The staff were the best part, I stayed 3 nights and communicated with multiple employees at the front desk. They were always very pleasant. My issue is with the cleanliness of the hotel. It smells badly of moldy carpet in the lobby, halls, and room. When I checked in there were jelly beans all over my room floor. When they did finally come to clean two days later I could tell them picked up the jelly beans but did not vacuum the whole carpet. I unfortunately will not be staying here again.
It's a very good n top notch services. The receptionist were so nice n ready to help.prices are good n the breakfast omg its close to the highway n good surroundings with stores liquors stores n I loved it .u will not regret spending time there