Usually the courtyard stays are pretty good but this one unfortunately did not turn out well. I had hot water coming out from both sink taps and shower, making it pretty much impossible for use.
The reception person grudgingly tried to move me into another room but the same issue. I would have still let his one go, if there was a hint of apologetic behavior from the hotel administration the next morning in response to my complaint.
They were completely defensive and refusing to acknowledge any issue and re-characterizing the problem to city \ across the area and so on... Never in this location again
Dedrick Williams
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February 15, 2026
I stay here quite often. This has come to be my favorite hotel. The staff is always nice. The rooms are always clean. I love the bathrooms, especially the shower. It’s very quiet and close to restaurants on the Katy Freeway.
Andrea
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August 29, 2025
I was looking for a hotel that was conveniently located to the hospital where I would be getting treatment and I had several reservations to continue to come back to this property. I was very pleased with the service I received at the front desk with a larger than life warm and energetic personality. The room overall looked great at first glance, and the bed was comfortable enough. When we were getting up in the morning, I noticed something on the bed and upon further examination, it was a dead cockroach. I was absolutely appalled as we slept in that bed all evening. I can oversee the hotel, not having a phone in the room to call to the front desk, although I thought that was strange and that there was no blow dryer available, but to have a cockroach in the bed is absolutely unacceptable. When you travel for business or a leisure, a hotel should be your home away from home and you should be able to Sleep soundly in a clean and comfortable environment. Needless to say I canceled any future reservations and I will not be coming back to this property. I was so disappointed.
Mr Etta Snr
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October 29, 2025
It's a very good n top notch services. The receptionist were so nice n ready to help.prices are good n the breakfast omg its close to the highway n good surroundings with stores liquors stores n I loved it .u will not regret spending time there
B. Dancer
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February 08, 2026
Great room, very clean, excellent reception and room service. One of the top Hotels in Houston in my opinion.
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Usually the courtyard stays are pretty good but this one unfortunately did not turn out well. I had hot water coming out from both sink taps and shower, making it pretty much impossible for use. The reception person grudgingly tried to move me into another room but the same issue. I would have still let his one go, if there was a hint of apologetic behavior from the hotel administration the next morning in response to my complaint. They were completely defensive and refusing to acknowledge any issue and re-characterizing the problem to city \ across the area and so on... Never in this location again
I stay here quite often. This has come to be my favorite hotel. The staff is always nice. The rooms are always clean. I love the bathrooms, especially the shower. It’s very quiet and close to restaurants on the Katy Freeway.
I was looking for a hotel that was conveniently located to the hospital where I would be getting treatment and I had several reservations to continue to come back to this property. I was very pleased with the service I received at the front desk with a larger than life warm and energetic personality. The room overall looked great at first glance, and the bed was comfortable enough. When we were getting up in the morning, I noticed something on the bed and upon further examination, it was a dead cockroach. I was absolutely appalled as we slept in that bed all evening. I can oversee the hotel, not having a phone in the room to call to the front desk, although I thought that was strange and that there was no blow dryer available, but to have a cockroach in the bed is absolutely unacceptable. When you travel for business or a leisure, a hotel should be your home away from home and you should be able to Sleep soundly in a clean and comfortable environment. Needless to say I canceled any future reservations and I will not be coming back to this property. I was so disappointed.
It's a very good n top notch services. The receptionist were so nice n ready to help.prices are good n the breakfast omg its close to the highway n good surroundings with stores liquors stores n I loved it .u will not regret spending time there
Great room, very clean, excellent reception and room service. One of the top Hotels in Houston in my opinion.