This hotel is located in a nice and quiet neighborhood. Close proximity to other hotels and shops. Staff was nice and the rate was reasonable . Con: The rooms could be cleaner.. the housekeeping just needs to do a better job.
alex rubi
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May 04, 2024
Mixed review. Due to the poor fact of misinformation from the Titananium Elite number, to the management on site not updating their information. After arriving and finding out the pool and bar was closed after making sure it was open from the 1800#. To not be able to cancel and find another bonvoy Hotel. To the hotel rooms being dirty. Also, they forget to add breakfast for the whole family, just added for one. Reservation literally says 4 people. And I explained I would pay, and I wanted it added. It's definitely the worst experience I've had at a Bonvoy hotel..
Kenneth Adams
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May 06, 2024
Check in was a bit slow as it took 5 mins or so for someone to show up at the desk at 4pm on a Friday afternoon. Rooms were clean. Place was relatively quiet after 10pm. I'll stay here again as it's close to the Velodrome.
Twelve Properties
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February 21, 2024
I had an extremely pleasant stay at this hotel! The manager of this location is extremely awesome, courteous and professional along with her staff! The rooms were very clean, 12 out of 10 stars! I will be back in the future!
ashleigh griffin
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March 12, 2024
We were staying at this hotel often but will not stay here again. We are Titanium Elite and when we asked for a late check out that was supposed to be guaranteed for 4pm, Alex at the front desk told us 2pm was the best she could do. The hotel was empty and and she was less than flexible, at best. She told us that we needed to ask before the day of checkout which is in fact not true however, I had called and asked them a couple days prior to my arrival. I think she needs training on Titanium Elite benefits. When the Marriott Titanium rep called her he mentioned she was not willing to give us the extra 45 minutes and was not budging. It was disappointing since we only asked for an extra 45 minutes. There are too many hotels in the area to have to stay at this one and experience this service. Not a great hotel for someone with status.
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This hotel is located in a nice and quiet neighborhood. Close proximity to other hotels and shops. Staff was nice and the rate was reasonable . Con: The rooms could be cleaner.. the housekeeping just needs to do a better job.
Mixed review. Due to the poor fact of misinformation from the Titananium Elite number, to the management on site not updating their information. After arriving and finding out the pool and bar was closed after making sure it was open from the 1800#. To not be able to cancel and find another bonvoy Hotel. To the hotel rooms being dirty. Also, they forget to add breakfast for the whole family, just added for one. Reservation literally says 4 people. And I explained I would pay, and I wanted it added. It's definitely the worst experience I've had at a Bonvoy hotel..
Check in was a bit slow as it took 5 mins or so for someone to show up at the desk at 4pm on a Friday afternoon. Rooms were clean. Place was relatively quiet after 10pm. I'll stay here again as it's close to the Velodrome.
I had an extremely pleasant stay at this hotel! The manager of this location is extremely awesome, courteous and professional along with her staff! The rooms were very clean, 12 out of 10 stars! I will be back in the future!
We were staying at this hotel often but will not stay here again. We are Titanium Elite and when we asked for a late check out that was supposed to be guaranteed for 4pm, Alex at the front desk told us 2pm was the best she could do. The hotel was empty and and she was less than flexible, at best. She told us that we needed to ask before the day of checkout which is in fact not true however, I had called and asked them a couple days prior to my arrival. I think she needs training on Titanium Elite benefits. When the Marriott Titanium rep called her he mentioned she was not willing to give us the extra 45 minutes and was not budging. It was disappointing since we only asked for an extra 45 minutes. There are too many hotels in the area to have to stay at this one and experience this service. Not a great hotel for someone with status.