We stayed here over Christmas. We realized that staff may be short, etc., because of the holiday, but even with this in mind, we were disappointed. The lady that checked us in was quite unfriendly, never smiled, and never welcomed us. After we returned on Christmas Eve, our room had not been made up. I called the front desk and was told that I would have had to ask for it to be cleaned. We were never told this. I said we'd need clean towels (their towels were a bit wimpy), and she barked that we'd have to come down and get them. I did, and again, no smile, no happy to help, nothing. We're also not sure, but we think there was a pubic hair in our bed when we arrived. Made us wonder about the overall cleanliness. Needless to say, we won't stay here again.
Sadiq Pampam
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December 16, 2024
Stayed at this hotel on a work trip for about 3 weeks. After checking out, realized I left my expensive watch in the room. Called front desk to let them know. They informed me, Marquita, head of loss prevention would do due diligence in searching the room. I was told it wasn’t found by her. Not a satisfying answer as the perception I got from her, was it wasn’t never searched in the first place. No urgency, on the matter at all. Went back to the hotel, and asked them to search a specific area of the room. The front desk lady told me she’d forward information to house keeping alongside with my information provided. This was three weeks ago. Still no phone call back, nothing. Unfortunately have come to terms with never retrieving my property which besides the monetary value has a sentimental value to me as well. A bad taste in my mouth about this location at the very least.
Robyn Tate
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November 18, 2024
This Hotel is disgusting, and they clearly have a bedbug problem because two of three rooms they tried to put me in had them. Not only that all three rooms had a stink stinch the air was not fresh AT ALL!!! The bathroom for the first one was decent but the toilet was not clean. I asked the guy at the front could he bring the key to me for the second room and he said he was the only one there, but there was clearly another guy there with a name tag on and a lady and they kept going behind the desk, but okay. Not only that in the second room light fixture lamps were missing the wall thermostat didn't work and the lights barely worked. I have never had a problem
With Marriott hotels but this one is trifling and they refuse to acknowledge it. I would never recommend this hotel to anyone.
Bryan Byrd
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July 13, 2024
I booked a room for 2 nights during Hurricane Beryl. I was unable to make it to the hotel the first night due to issues with my home and the hurricane on the day of the hurricane. I tried calling that night but phones were not working due to the storm. I called them first thing the next morning to make sure my rooms (which was guaranteed with a credit card) were available. They had given them away to someone else, but the front desk lady (Sofie is her name) told me they would not be refunding my money ($500 for the two nights). Dishonest personnel at this location. Avoid at all cost.
Update: the manager Marqueta, promised me that they would refund the rooms. I just got charged despite that promise. I recorded the call. I can’t upload recordings but I’ll post a photo of it. Dishonest staff from the top down. Stay away.
Update to Update: this keeps getting better. Looks like they refunded my original stay but they just charged me for a night in two room on July 13. That’s interesting because I’m in Mexico right now. I’ll post photos. This has moved from dishonesty to fraud. Wow! Please do not visit this place.
Armando Lopez
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September 10, 2024
I have had to stay here twice and both times, things went well. Service was outstanding! Wish restrooms were a little bigger but still plenty of room. Great stay both times!
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We stayed here over Christmas. We realized that staff may be short, etc., because of the holiday, but even with this in mind, we were disappointed. The lady that checked us in was quite unfriendly, never smiled, and never welcomed us. After we returned on Christmas Eve, our room had not been made up. I called the front desk and was told that I would have had to ask for it to be cleaned. We were never told this. I said we'd need clean towels (their towels were a bit wimpy), and she barked that we'd have to come down and get them. I did, and again, no smile, no happy to help, nothing. We're also not sure, but we think there was a pubic hair in our bed when we arrived. Made us wonder about the overall cleanliness. Needless to say, we won't stay here again.
Stayed at this hotel on a work trip for about 3 weeks. After checking out, realized I left my expensive watch in the room. Called front desk to let them know. They informed me, Marquita, head of loss prevention would do due diligence in searching the room. I was told it wasn’t found by her. Not a satisfying answer as the perception I got from her, was it wasn’t never searched in the first place. No urgency, on the matter at all. Went back to the hotel, and asked them to search a specific area of the room. The front desk lady told me she’d forward information to house keeping alongside with my information provided. This was three weeks ago. Still no phone call back, nothing. Unfortunately have come to terms with never retrieving my property which besides the monetary value has a sentimental value to me as well. A bad taste in my mouth about this location at the very least.
This Hotel is disgusting, and they clearly have a bedbug problem because two of three rooms they tried to put me in had them. Not only that all three rooms had a stink stinch the air was not fresh AT ALL!!! The bathroom for the first one was decent but the toilet was not clean. I asked the guy at the front could he bring the key to me for the second room and he said he was the only one there, but there was clearly another guy there with a name tag on and a lady and they kept going behind the desk, but okay. Not only that in the second room light fixture lamps were missing the wall thermostat didn't work and the lights barely worked. I have never had a problem With Marriott hotels but this one is trifling and they refuse to acknowledge it. I would never recommend this hotel to anyone.
I booked a room for 2 nights during Hurricane Beryl. I was unable to make it to the hotel the first night due to issues with my home and the hurricane on the day of the hurricane. I tried calling that night but phones were not working due to the storm. I called them first thing the next morning to make sure my rooms (which was guaranteed with a credit card) were available. They had given them away to someone else, but the front desk lady (Sofie is her name) told me they would not be refunding my money ($500 for the two nights). Dishonest personnel at this location. Avoid at all cost. Update: the manager Marqueta, promised me that they would refund the rooms. I just got charged despite that promise. I recorded the call. I can’t upload recordings but I’ll post a photo of it. Dishonest staff from the top down. Stay away. Update to Update: this keeps getting better. Looks like they refunded my original stay but they just charged me for a night in two room on July 13. That’s interesting because I’m in Mexico right now. I’ll post photos. This has moved from dishonesty to fraud. Wow! Please do not visit this place.
I have had to stay here twice and both times, things went well. Service was outstanding! Wish restrooms were a little bigger but still plenty of room. Great stay both times!