If I could give ZERO stars, I would! The front desk lady was extremely rude. We didn't drive 5 hours to be treated the way she did. Our family goes to Houston for medical treatments. Not only for 1 but 2 family members. We have stayed in many Houston area hotels. This hotel is at the bottom of our list! The room smells strongly of mold. We won't be returning.
***Edited to add - was told at check out - "Somebody in your group posted a review and we would like for them to edit it." breakfast (scrambled eggs & breakfast sausage links) "We made hot breakfast specifically for your family." TO THE FRONT DESK MAN - your website states that you offer a hot breakfast.... YOU SHOULD DO THIS FOR EVERY CUSTOMER EVERY DAY!
Sir - I have edited..... and I STAND by my review!
Jo Zapata
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June 14, 2025
Check in was great. I was initially in room 307. It smelled musty but the room looked clean and the AC was cold. As I was about to unpack, I found the source of the musty smell. It was MOLD! It was growing on the luggage rack and on the bottom side of the ac unit! I then discovered the room phone didn’t work. As we were requesting a new room, the people in room 317 were also asking for a new room due to mold! I got a new room (316) but the safe doesn’t work and I’m waiting on bedding for the pull out couch! It’s been 3 hours and the front desk clerk said he was waiting on the laundry. The department of public health really needs to come inspect this place. We’re here for one night and we won’t be returning to this hotel, ever…
Alexander Campbell
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April 30, 2025
This was a great place to stay for a few days. Very quiet, they have security which is great. Breakfast was simple yet filling, love the waffles! 😋 the location is perfect. It's right off the beltway, need I say more? The staff were all very helpful and friendly. The front desk lady Mrs. Nabina was beyond what customer service should be.🏆 She made sure I had a pleasant stay. Very positive attitude and answered all of my questions and addressed all of my concerns. Thanks guys. Can't wait to come back through the area. Definitely staying here again.
Brittany Hawthorn
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March 20, 2025
The hotel was beautiful. When you walk in you’re greeted with a nice aroma. It is very clean inside and out. My room was nice and I didn’t have any issues except with one staff member. The male that works the front desk was AMAZING! He paid attention to detail, was very helpful, very patient, and very kind! The female on the other hand her attitude was very dry, she seemed as if she didn’t want to help with simple requests I had to have her remake my keys twice and she acted as if it were an issue. She didn’t smile at all, l didn’t hear her greet anyone unless they greeted her first. The breastfed woman was as very pleasant. The housekeepers were amazing as well! Very kind and courteous. A bit of a language barrier but I used my Google translate and that wasn’t an issue after that. Over all I enjoyed my stay, would definitely stay again as long as I didn’t have to deal with the sour attitude of the female front desk associate
Sally Floyd
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March 16, 2025
This should be a zero since we got this room for our grandson and his wife, and they were not allowed to stay. Never had this problem with any other hotel. My husband is Diamond with Choice. He made the reservation a month ago with points. Let them know it was for our grandson and (gave them his name) for his first anniversary. No problem. That is, until he tries to check in after driving from another state. He's told that unless his grandpa is with him, they can't stay. They canceled the room and refunded the points. And lost a customer. Well, of course we aren't there, it's their anniversary. Besides, we're in another Comfort Inn clear on the other side of the state. We tried to work it out. We called the reservation number, and they contacted the hotel but were told that's their policy. They, at, at the very least, need to let the reservation people know their policy so this doesn't happen to others. My grandson and his wife ended up waiting in their parking lot while we made new arraignments... at another Comfort Inn.
Response: This reservation was made a month prior. You could see who made it and that it was for our grandson. This could've been avoided with a phone call or email. If security and verification is what you're after, he has our last name and, again this could have been and technically was verified when Choice Hotels reservation folks called to find out why he was not allowed to stay. I think you don't want the points used because he was also told, after the room was canceled, that he could pay for a room. I tried to leave a review with the BBB, but you aren't even listed there. We should've checked that first.
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If I could give ZERO stars, I would! The front desk lady was extremely rude. We didn't drive 5 hours to be treated the way she did. Our family goes to Houston for medical treatments. Not only for 1 but 2 family members. We have stayed in many Houston area hotels. This hotel is at the bottom of our list! The room smells strongly of mold. We won't be returning. ***Edited to add - was told at check out - "Somebody in your group posted a review and we would like for them to edit it." breakfast (scrambled eggs & breakfast sausage links) "We made hot breakfast specifically for your family." TO THE FRONT DESK MAN - your website states that you offer a hot breakfast.... YOU SHOULD DO THIS FOR EVERY CUSTOMER EVERY DAY! Sir - I have edited..... and I STAND by my review!
Check in was great. I was initially in room 307. It smelled musty but the room looked clean and the AC was cold. As I was about to unpack, I found the source of the musty smell. It was MOLD! It was growing on the luggage rack and on the bottom side of the ac unit! I then discovered the room phone didn’t work. As we were requesting a new room, the people in room 317 were also asking for a new room due to mold! I got a new room (316) but the safe doesn’t work and I’m waiting on bedding for the pull out couch! It’s been 3 hours and the front desk clerk said he was waiting on the laundry. The department of public health really needs to come inspect this place. We’re here for one night and we won’t be returning to this hotel, ever…
This was a great place to stay for a few days. Very quiet, they have security which is great. Breakfast was simple yet filling, love the waffles! 😋 the location is perfect. It's right off the beltway, need I say more? The staff were all very helpful and friendly. The front desk lady Mrs. Nabina was beyond what customer service should be.🏆 She made sure I had a pleasant stay. Very positive attitude and answered all of my questions and addressed all of my concerns. Thanks guys. Can't wait to come back through the area. Definitely staying here again.
The hotel was beautiful. When you walk in you’re greeted with a nice aroma. It is very clean inside and out. My room was nice and I didn’t have any issues except with one staff member. The male that works the front desk was AMAZING! He paid attention to detail, was very helpful, very patient, and very kind! The female on the other hand her attitude was very dry, she seemed as if she didn’t want to help with simple requests I had to have her remake my keys twice and she acted as if it were an issue. She didn’t smile at all, l didn’t hear her greet anyone unless they greeted her first. The breastfed woman was as very pleasant. The housekeepers were amazing as well! Very kind and courteous. A bit of a language barrier but I used my Google translate and that wasn’t an issue after that. Over all I enjoyed my stay, would definitely stay again as long as I didn’t have to deal with the sour attitude of the female front desk associate
This should be a zero since we got this room for our grandson and his wife, and they were not allowed to stay. Never had this problem with any other hotel. My husband is Diamond with Choice. He made the reservation a month ago with points. Let them know it was for our grandson and (gave them his name) for his first anniversary. No problem. That is, until he tries to check in after driving from another state. He's told that unless his grandpa is with him, they can't stay. They canceled the room and refunded the points. And lost a customer. Well, of course we aren't there, it's their anniversary. Besides, we're in another Comfort Inn clear on the other side of the state. We tried to work it out. We called the reservation number, and they contacted the hotel but were told that's their policy. They, at, at the very least, need to let the reservation people know their policy so this doesn't happen to others. My grandson and his wife ended up waiting in their parking lot while we made new arraignments... at another Comfort Inn. Response: This reservation was made a month prior. You could see who made it and that it was for our grandson. This could've been avoided with a phone call or email. If security and verification is what you're after, he has our last name and, again this could have been and technically was verified when Choice Hotels reservation folks called to find out why he was not allowed to stay. I think you don't want the points used because he was also told, after the room was canceled, that he could pay for a room. I tried to leave a review with the BBB, but you aren't even listed there. We should've checked that first.