Overall our stay wasn't very pleasant. We came into town for a wedding, and when we arrived and got checked in our tv wasn't working. We checked in late, so we decided to just leave it for the morning. The next morning, my husband god to speak to them at the front desk and is told that maintenance and housekeeping wouldn't be here until 9, and something should be figured out then. By 10:30-11 am there was no update. I understand the matter was not pressing to them because they weren't the ones who spent money. The lady at the front desk tried giving my husband the run around saying most likely they would come look around 1pm. I ended up asking if there was a manager around, if we could move to another room because that is ridiculous. I was told that there were no rooms clean at the moment, but she would do what she could because when they checked the tv before we came in it was working. Making it seem as though WE broke the tv that we never used. At noon they informed us they had another room available.
This morning, my husband tries to take a shower, and in the middle of it the hot water cut off. Idk what is going on, but we will definitely not be coming back to this Comfort Suites next time we have to come to Houston.
L.Ranger C
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November 28, 2025
It's very close to restaurants and supermarkets in Chinatown, a great location. The room I was assigned was the innermost one, so it was very quiet and spacious. The biggest problem was that the curtains weren't drawn, it was super bright, and I needed a blackout mask to sleep.
Samantha Cloud-Miller
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October 22, 2025
I book hotel rooms daily across the country for my employees and always provide my id and credit card via a form. This is the ONLY hotel I've ever encountered that won't allow that and wanted me to show up in person. I've been on hold for half an hour trying to cancel the reservation (which was prepaid! They're trying to take my money without giving me a room for it!). I would have wanted to use them for our weekly needs in Houston, but now I won't use them for anything ever and will actively warn anyone to stay far away from this inflexible and irritating hotel. ETA: The manager got back to me and now they are trying to extort me to pay an additional nearly $200 for the reservation via pay pal, and I'm supposed to just trust that they'll refund me properly. No thank you. That's extortion. Additional edit: they told me only choice hotels could cancel my reservation. I was on hold with choice for an hour, then they told me actually only the hotel front desk could. Choice opened a formal complaint against this hotel for their actions, asking customers to pay via PayPal is not and will never be according to any official policy. Stay far away from this scam shady hotel.
Tina Nguyen
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November 13, 2025
My husband and I have always chosen to stay here whenever we’re out of town because it’s been one of our favorite places. However, our experience last night was very disappointing. We had our baby with us, but the hallway and our room smelled strongly of weed. We politely asked the front desk to change our room, and the staff acknowledged the smell but told us to wait a couple of hours to see if it would go away before deciding what to do.
That response was very frustrating, especially since we had a baby with us. We ended up checking out that night and moving to another hotel. We truly hope management sees this and considers issuing a refund, as we didn’t pay to stay in a room that smelled like weed. It’s unfortunate, because we’ve always enjoyed staying here in the past.
Eric Zetina
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August 13, 2025
My experience at this hotel was great, front desk were nice and even helped me out due extending my stay. I travel for work and he recommended me to cancel my app reservation. I ended up paying less and didn't have to repeat the Deposit again. I appreciate that, location is off a busy road but didn't bother as I only leave the room for work.
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7707 W Sam Houston Pkwy S, Houston, TX 77072, USA
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Overall our stay wasn't very pleasant. We came into town for a wedding, and when we arrived and got checked in our tv wasn't working. We checked in late, so we decided to just leave it for the morning. The next morning, my husband god to speak to them at the front desk and is told that maintenance and housekeeping wouldn't be here until 9, and something should be figured out then. By 10:30-11 am there was no update. I understand the matter was not pressing to them because they weren't the ones who spent money. The lady at the front desk tried giving my husband the run around saying most likely they would come look around 1pm. I ended up asking if there was a manager around, if we could move to another room because that is ridiculous. I was told that there were no rooms clean at the moment, but she would do what she could because when they checked the tv before we came in it was working. Making it seem as though WE broke the tv that we never used. At noon they informed us they had another room available. This morning, my husband tries to take a shower, and in the middle of it the hot water cut off. Idk what is going on, but we will definitely not be coming back to this Comfort Suites next time we have to come to Houston.
It's very close to restaurants and supermarkets in Chinatown, a great location. The room I was assigned was the innermost one, so it was very quiet and spacious. The biggest problem was that the curtains weren't drawn, it was super bright, and I needed a blackout mask to sleep.
I book hotel rooms daily across the country for my employees and always provide my id and credit card via a form. This is the ONLY hotel I've ever encountered that won't allow that and wanted me to show up in person. I've been on hold for half an hour trying to cancel the reservation (which was prepaid! They're trying to take my money without giving me a room for it!). I would have wanted to use them for our weekly needs in Houston, but now I won't use them for anything ever and will actively warn anyone to stay far away from this inflexible and irritating hotel. ETA: The manager got back to me and now they are trying to extort me to pay an additional nearly $200 for the reservation via pay pal, and I'm supposed to just trust that they'll refund me properly. No thank you. That's extortion. Additional edit: they told me only choice hotels could cancel my reservation. I was on hold with choice for an hour, then they told me actually only the hotel front desk could. Choice opened a formal complaint against this hotel for their actions, asking customers to pay via PayPal is not and will never be according to any official policy. Stay far away from this scam shady hotel.
My husband and I have always chosen to stay here whenever we’re out of town because it’s been one of our favorite places. However, our experience last night was very disappointing. We had our baby with us, but the hallway and our room smelled strongly of weed. We politely asked the front desk to change our room, and the staff acknowledged the smell but told us to wait a couple of hours to see if it would go away before deciding what to do. That response was very frustrating, especially since we had a baby with us. We ended up checking out that night and moving to another hotel. We truly hope management sees this and considers issuing a refund, as we didn’t pay to stay in a room that smelled like weed. It’s unfortunate, because we’ve always enjoyed staying here in the past.
My experience at this hotel was great, front desk were nice and even helped me out due extending my stay. I travel for work and he recommended me to cancel my app reservation. I ended up paying less and didn't have to repeat the Deposit again. I appreciate that, location is off a busy road but didn't bother as I only leave the room for work.