This was a great place to stay for a few days. Very quiet, they have security which is great. Breakfast was simple yet filling, love the waffles! đ the location is perfect. It's right off the beltway, need I say more? The staff were all very helpful and friendly. The front desk lady Mrs. Nabina was beyond what customer service should be.đ She made sure I had a pleasant stay. Very positive attitude and answered all of my questions and addressed all of my concerns. Thanks guys. Can't wait to come back through the area. Definitely staying here again.
Patrice Pinder
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May 08, 2025
I am presently staying at this Comfort Suite; my first night here there was no hot water in our room. My sister is staying here also, her room was not cleaned and she asked the hotel maid who was cleaning another room, if she can have some towels. The maid told her there was no towels available. Getting Toilt Tissue in the room is like pulling teeth. Since Covid-19 a lot of hotels have started saving money by only cleaning your room twice a week maybe three days. You spend your hard earn monies taking a vacation and you get nothing for your monies. Please! Read the reviews first. I wish I had. The staff is not Professional and definitely not friendly. I have stayed in many Comfort Suites in the pass, this is the WORST one I have ever stayed in. I will not recommend this to my Friends and Family.
Brittany Hawthorn
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March 20, 2025
The hotel was beautiful. When you walk in youâre greeted with a nice aroma. It is very clean inside and out. My room was nice and I didnât have any issues except with one staff member. The male that works the front desk was AMAZING! He paid attention to detail, was very helpful, very patient, and very kind! The female on the other hand her attitude was very dry, she seemed as if she didnât want to help with simple requests I had to have her remake my keys twice and she acted as if it were an issue. She didnât smile at all, l didnât hear her greet anyone unless they greeted her first. The breastfed woman was as very pleasant. The housekeepers were amazing as well! Very kind and courteous. A bit of a language barrier but I used my Google translate and that wasnât an issue after that. Over all I enjoyed my stay, would definitely stay again as long as I didnât have to deal with the sour attitude of the female front desk associate
Sally Floyd
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March 16, 2025
This should be a zero since we got this room for our grandson and his wife, and they were not allowed to stay. Never had this problem with any other hotel. My husband is Diamond with Choice. He made the reservation a month ago with points. Let them know it was for our grandson and (gave them his name) for his first anniversary. No problem. That is, until he tries to check in after driving from another state. He's told that unless his grandpa is with him, they can't stay. They canceled the room and refunded the points. And lost a customer. Well, of course we aren't there, it's their anniversary. Besides, we're in another Comfort Inn clear on the other side of the state. We tried to work it out. We called the reservation number, and they contacted the hotel but were told that's their policy. They, at, at the very least, need to let the reservation people know their policy so this doesn't happen to others. My grandson and his wife ended up waiting in their parking lot while we made new arraignments... at another Comfort Inn.
Response: This reservation was made a month prior. You could see who made it and that it was for our grandson. This could've been avoided with a phone call or email. If security and verification is what you're after, he has our last name and, again this could have been and technically was verified when Choice Hotels reservation folks called to find out why he was not allowed to stay. I think you don't want the points used because he was also told, after the room was canceled, that he could pay for a room. I tried to leave a review with the BBB, but you aren't even listed there. We should've checked that first.
Gbaby Duarte
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May 20, 2025
The room that i booked was indeed clean i honestly had no issues at all, no stains on my sheets or anything. On top of that my man
Mr. Sunny at the front desk was very helpful at the concession stand on my behalf. Its safe to say im highly appreciative. đđ˝
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7707 W Sam Houston Pkwy S, Houston, TX 77072, USA
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This was a great place to stay for a few days. Very quiet, they have security which is great. Breakfast was simple yet filling, love the waffles! đ the location is perfect. It's right off the beltway, need I say more? The staff were all very helpful and friendly. The front desk lady Mrs. Nabina was beyond what customer service should be.đ She made sure I had a pleasant stay. Very positive attitude and answered all of my questions and addressed all of my concerns. Thanks guys. Can't wait to come back through the area. Definitely staying here again.
I am presently staying at this Comfort Suite; my first night here there was no hot water in our room. My sister is staying here also, her room was not cleaned and she asked the hotel maid who was cleaning another room, if she can have some towels. The maid told her there was no towels available. Getting Toilt Tissue in the room is like pulling teeth. Since Covid-19 a lot of hotels have started saving money by only cleaning your room twice a week maybe three days. You spend your hard earn monies taking a vacation and you get nothing for your monies. Please! Read the reviews first. I wish I had. The staff is not Professional and definitely not friendly. I have stayed in many Comfort Suites in the pass, this is the WORST one I have ever stayed in. I will not recommend this to my Friends and Family.
The hotel was beautiful. When you walk in youâre greeted with a nice aroma. It is very clean inside and out. My room was nice and I didnât have any issues except with one staff member. The male that works the front desk was AMAZING! He paid attention to detail, was very helpful, very patient, and very kind! The female on the other hand her attitude was very dry, she seemed as if she didnât want to help with simple requests I had to have her remake my keys twice and she acted as if it were an issue. She didnât smile at all, l didnât hear her greet anyone unless they greeted her first. The breastfed woman was as very pleasant. The housekeepers were amazing as well! Very kind and courteous. A bit of a language barrier but I used my Google translate and that wasnât an issue after that. Over all I enjoyed my stay, would definitely stay again as long as I didnât have to deal with the sour attitude of the female front desk associate
This should be a zero since we got this room for our grandson and his wife, and they were not allowed to stay. Never had this problem with any other hotel. My husband is Diamond with Choice. He made the reservation a month ago with points. Let them know it was for our grandson and (gave them his name) for his first anniversary. No problem. That is, until he tries to check in after driving from another state. He's told that unless his grandpa is with him, they can't stay. They canceled the room and refunded the points. And lost a customer. Well, of course we aren't there, it's their anniversary. Besides, we're in another Comfort Inn clear on the other side of the state. We tried to work it out. We called the reservation number, and they contacted the hotel but were told that's their policy. They, at, at the very least, need to let the reservation people know their policy so this doesn't happen to others. My grandson and his wife ended up waiting in their parking lot while we made new arraignments... at another Comfort Inn. Response: This reservation was made a month prior. You could see who made it and that it was for our grandson. This could've been avoided with a phone call or email. If security and verification is what you're after, he has our last name and, again this could have been and technically was verified when Choice Hotels reservation folks called to find out why he was not allowed to stay. I think you don't want the points used because he was also told, after the room was canceled, that he could pay for a room. I tried to leave a review with the BBB, but you aren't even listed there. We should've checked that first.
The room that i booked was indeed clean i honestly had no issues at all, no stains on my sheets or anything. On top of that my man Mr. Sunny at the front desk was very helpful at the concession stand on my behalf. Its safe to say im highly appreciative. đđ˝