Unsafe location. There are leery looking people walking and driving around the parking lot looking for things to steal and damaging vehicles. I made a police report after my car alarm went off and the window was broke, $1,000 damage to window, tint, and interior cleanup. Door panel had to be removed to remove glass shards. Interior had to be detailed to remove glass dust. Police said it was a regular occurrence there. Management said they were aware of vehicle break-ins, but did not approach them for safety reasons (I can understand to no approach, but what is being done to protect property of guests)? Police said better cameras were needed in order to see criminal activity. They need a night guard patrol.
Keyaira Chiplin
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October 22, 2024
Aj and the staff are amazing. Check in’s were so fast! They are friendly, respectful and easy to talk to. The hotel is very clean. The hospitality team was also great! Whenever I needed something, they assisted & helped! This has been by far the best hotel experience I’ve had this month! Oh yeah close to shopping centers & the breakfast is also a perk!
Andrea Romero
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June 12, 2024
**Terrible Experience with Poor Hygiene and Safety Concerns**
I called the hotel office around 11 AM on the day of my arrival to inquire about the possibility of an early check-in, as I arrived earlier than expected. The office staff informed me that I could check in at noon for a $35 fee, payable in cash only, which I found odd since I had paid for the room with a credit card. I decided against early check-in as I felt uneasy about the cash-only policy.
I eventually checked in around 8/9 PM after my event. The first room, 219, had dirty bedding with hair from a previous guest, and the floor was greasy from excessive cleaning products. I called the front desk, and the staff offered to switch my room, acknowledging that the first room wasn't "sanitized correctly." I appreciated the willingness to move me but was concerned about the overall cleanliness.
The second room, 215, had clean sheets but was rundown. The next morning, I found hair from a previous guest in the bathroom and peeling paint in the shower. Disgusted, I went to a nearby gym to shower. When I reported the bathroom condition to the manager, he offered to inspect another room with me later that afternoon.
At 2 PM, I was greeted by a different manager who dismissed my concerns, insisting the rooms were clean. After advising her that he rooms were in fact NOT clean, she reluctantly agreed to move me to an "upgraded" room with a jacuzzi. Room 104 was cleaner but had a gap in the door frame, allowing clear visibility from the hallway. As a single woman, I felt unsafe and returned to the front desk to express my concerns.
The staff, clearly frustrated, dismissed my safety concerns, claiming no one would look inside the room. Even other hotel employees acknowledged the issue. Fed up, I decided to leave, preferring to sleep in my car or drive back home rather than stay in an unsanitary and unsafe hotel. I received a partial refund and left.
This hotel experience was unacceptable, and I strongly advise against staying here due to the lack of cleanliness and disregard for guest safety.
Kevin Pool
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November 06, 2024
Absolute trash. Do not say here. Had 2 big bugs in my room. Dirty old facility. Staff was not friendly in the least. Breakfast was trash. One bite of scrambled eggs and sausage and I almost threw up. I will never stay here again. I recommend you don’t either.
Michael Tell
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August 23, 2024
Do not stay here…. Washer was broke, had to wash clothes in tub. I had my worker stay in another room. I got a call asking to enter the room and move workers belongings to another room for some maintenance. I said no that they should schedule maintenance to where it does not disturb guests. Don’t book a room with known maintenance issues. Tiffany told me no problem no one would go in the room and disturb belongings. Come to find out they not only did that they pulled the a/c out and my worker got there and there was a hole in the wall, a/c missing and had to move rooms. I called and talked with Tiffany explain that is not ok because that it not what she insured me. I asked for an extra night for the inconvenience and Tiffany sends me straight to operator when I call. I will be disputing the charge. I will also notify comfort corporate of how this franchise operates. Not a good look. Will not be coming back.. beware these people do not value privacy and do not keep there word. Also no notification of this major construction before hand. Terrible!!!!!
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Unsafe location. There are leery looking people walking and driving around the parking lot looking for things to steal and damaging vehicles. I made a police report after my car alarm went off and the window was broke, $1,000 damage to window, tint, and interior cleanup. Door panel had to be removed to remove glass shards. Interior had to be detailed to remove glass dust. Police said it was a regular occurrence there. Management said they were aware of vehicle break-ins, but did not approach them for safety reasons (I can understand to no approach, but what is being done to protect property of guests)? Police said better cameras were needed in order to see criminal activity. They need a night guard patrol.
Aj and the staff are amazing. Check in’s were so fast! They are friendly, respectful and easy to talk to. The hotel is very clean. The hospitality team was also great! Whenever I needed something, they assisted & helped! This has been by far the best hotel experience I’ve had this month! Oh yeah close to shopping centers & the breakfast is also a perk!
**Terrible Experience with Poor Hygiene and Safety Concerns** I called the hotel office around 11 AM on the day of my arrival to inquire about the possibility of an early check-in, as I arrived earlier than expected. The office staff informed me that I could check in at noon for a $35 fee, payable in cash only, which I found odd since I had paid for the room with a credit card. I decided against early check-in as I felt uneasy about the cash-only policy. I eventually checked in around 8/9 PM after my event. The first room, 219, had dirty bedding with hair from a previous guest, and the floor was greasy from excessive cleaning products. I called the front desk, and the staff offered to switch my room, acknowledging that the first room wasn't "sanitized correctly." I appreciated the willingness to move me but was concerned about the overall cleanliness. The second room, 215, had clean sheets but was rundown. The next morning, I found hair from a previous guest in the bathroom and peeling paint in the shower. Disgusted, I went to a nearby gym to shower. When I reported the bathroom condition to the manager, he offered to inspect another room with me later that afternoon. At 2 PM, I was greeted by a different manager who dismissed my concerns, insisting the rooms were clean. After advising her that he rooms were in fact NOT clean, she reluctantly agreed to move me to an "upgraded" room with a jacuzzi. Room 104 was cleaner but had a gap in the door frame, allowing clear visibility from the hallway. As a single woman, I felt unsafe and returned to the front desk to express my concerns. The staff, clearly frustrated, dismissed my safety concerns, claiming no one would look inside the room. Even other hotel employees acknowledged the issue. Fed up, I decided to leave, preferring to sleep in my car or drive back home rather than stay in an unsanitary and unsafe hotel. I received a partial refund and left. This hotel experience was unacceptable, and I strongly advise against staying here due to the lack of cleanliness and disregard for guest safety.
Absolute trash. Do not say here. Had 2 big bugs in my room. Dirty old facility. Staff was not friendly in the least. Breakfast was trash. One bite of scrambled eggs and sausage and I almost threw up. I will never stay here again. I recommend you don’t either.
Do not stay here…. Washer was broke, had to wash clothes in tub. I had my worker stay in another room. I got a call asking to enter the room and move workers belongings to another room for some maintenance. I said no that they should schedule maintenance to where it does not disturb guests. Don’t book a room with known maintenance issues. Tiffany told me no problem no one would go in the room and disturb belongings. Come to find out they not only did that they pulled the a/c out and my worker got there and there was a hole in the wall, a/c missing and had to move rooms. I called and talked with Tiffany explain that is not ok because that it not what she insured me. I asked for an extra night for the inconvenience and Tiffany sends me straight to operator when I call. I will be disputing the charge. I will also notify comfort corporate of how this franchise operates. Not a good look. Will not be coming back.. beware these people do not value privacy and do not keep there word. Also no notification of this major construction before hand. Terrible!!!!!