Aj and the staff are amazing. Check in’s were so fast! They are friendly, respectful and easy to talk to. The hotel is very clean. The hospitality team was also great! Whenever I needed something, they assisted & helped! This has been by far the best hotel experience I’ve had this month! Oh yeah close to shopping centers & the breakfast is also a perk!
Andrea Romero
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June 12, 2024
**Terrible Experience with Poor Hygiene and Safety Concerns**
I called the hotel office around 11 AM on the day of my arrival to inquire about the possibility of an early check-in, as I arrived earlier than expected. The office staff informed me that I could check in at noon for a $35 fee, payable in cash only, which I found odd since I had paid for the room with a credit card. I decided against early check-in as I felt uneasy about the cash-only policy.
I eventually checked in around 8/9 PM after my event. The first room, 219, had dirty bedding with hair from a previous guest, and the floor was greasy from excessive cleaning products. I called the front desk, and the staff offered to switch my room, acknowledging that the first room wasn't "sanitized correctly." I appreciated the willingness to move me but was concerned about the overall cleanliness.
The second room, 215, had clean sheets but was rundown. The next morning, I found hair from a previous guest in the bathroom and peeling paint in the shower. Disgusted, I went to a nearby gym to shower. When I reported the bathroom condition to the manager, he offered to inspect another room with me later that afternoon.
At 2 PM, I was greeted by a different manager who dismissed my concerns, insisting the rooms were clean. After advising her that he rooms were in fact NOT clean, she reluctantly agreed to move me to an "upgraded" room with a jacuzzi. Room 104 was cleaner but had a gap in the door frame, allowing clear visibility from the hallway. As a single woman, I felt unsafe and returned to the front desk to express my concerns.
The staff, clearly frustrated, dismissed my safety concerns, claiming no one would look inside the room. Even other hotel employees acknowledged the issue. Fed up, I decided to leave, preferring to sleep in my car or drive back home rather than stay in an unsanitary and unsafe hotel. I received a partial refund and left.
This hotel experience was unacceptable, and I strongly advise against staying here due to the lack of cleanliness and disregard for guest safety.
Bryan Benson
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October 28, 2024
I stay here often while working in Houston. The area is quiet. The staff is considerate & polite. The rooms are clean & Comfortable. These are great rooms for reasonable rates. Bryan
Kyandria Neal
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July 25, 2024
Unfortunately my stay at Comfort Suites was the absolute worst experience I've experienced with a stay at a hotel. Upon arrival the elevators were broken and the only rooms they had available to accommodate my group were on the 3rd floor. The hotel’s hot water heater was not properly functioning after the hurricane, therefore the water was inconsistentently cold. We were left with no choice but to take cold showers every night, while they kept reassuring us that maintenance was coming to fix this issue.
Additionally, the staff were unhelpful and dismissive when I voiced my complaints. There was one receptionist at the desk had a horrible attitude.
The more I voiced my concerns about the water she became agitated. The amenities promised were either unavailable or in poor condition. I tried contacting the manager several times during my stay and every day after, yet they have said he is not in, or they told me that i had the wrong number. I was even informed that I had the wrong name for the manager. I have reached out to the third party booking site, and they have also reached out to the manager about my refund, yet we have not gotten response. I called everyday for a whole week and still no response.
Overall, I would not recommend this hotel to anyone looking for a comfortable and pleasant stay.
faith
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October 24, 2024
update: it’s not allowing me to respond to your response, however i emailed the GM prior to writing my review a couple of hours ago through the email address provided by a Comfort Suites customer service representative (because she couldn’t get in contact with the hotel either due to the phone lines), and I still have not received a response.
didn’t realize i left my wallet in my hotel room until i was 3 hours away. i tried calling the hotel but the main line isn’t working, which is frustrating. idek if it’s worth going back to get my wallet bc im pretty sure that even if they do have it, my cash won’t be there 🙂
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Aj and the staff are amazing. Check in’s were so fast! They are friendly, respectful and easy to talk to. The hotel is very clean. The hospitality team was also great! Whenever I needed something, they assisted & helped! This has been by far the best hotel experience I’ve had this month! Oh yeah close to shopping centers & the breakfast is also a perk!
**Terrible Experience with Poor Hygiene and Safety Concerns** I called the hotel office around 11 AM on the day of my arrival to inquire about the possibility of an early check-in, as I arrived earlier than expected. The office staff informed me that I could check in at noon for a $35 fee, payable in cash only, which I found odd since I had paid for the room with a credit card. I decided against early check-in as I felt uneasy about the cash-only policy. I eventually checked in around 8/9 PM after my event. The first room, 219, had dirty bedding with hair from a previous guest, and the floor was greasy from excessive cleaning products. I called the front desk, and the staff offered to switch my room, acknowledging that the first room wasn't "sanitized correctly." I appreciated the willingness to move me but was concerned about the overall cleanliness. The second room, 215, had clean sheets but was rundown. The next morning, I found hair from a previous guest in the bathroom and peeling paint in the shower. Disgusted, I went to a nearby gym to shower. When I reported the bathroom condition to the manager, he offered to inspect another room with me later that afternoon. At 2 PM, I was greeted by a different manager who dismissed my concerns, insisting the rooms were clean. After advising her that he rooms were in fact NOT clean, she reluctantly agreed to move me to an "upgraded" room with a jacuzzi. Room 104 was cleaner but had a gap in the door frame, allowing clear visibility from the hallway. As a single woman, I felt unsafe and returned to the front desk to express my concerns. The staff, clearly frustrated, dismissed my safety concerns, claiming no one would look inside the room. Even other hotel employees acknowledged the issue. Fed up, I decided to leave, preferring to sleep in my car or drive back home rather than stay in an unsanitary and unsafe hotel. I received a partial refund and left. This hotel experience was unacceptable, and I strongly advise against staying here due to the lack of cleanliness and disregard for guest safety.
I stay here often while working in Houston. The area is quiet. The staff is considerate & polite. The rooms are clean & Comfortable. These are great rooms for reasonable rates. Bryan
Unfortunately my stay at Comfort Suites was the absolute worst experience I've experienced with a stay at a hotel. Upon arrival the elevators were broken and the only rooms they had available to accommodate my group were on the 3rd floor. The hotel’s hot water heater was not properly functioning after the hurricane, therefore the water was inconsistentently cold. We were left with no choice but to take cold showers every night, while they kept reassuring us that maintenance was coming to fix this issue. Additionally, the staff were unhelpful and dismissive when I voiced my complaints. There was one receptionist at the desk had a horrible attitude. The more I voiced my concerns about the water she became agitated. The amenities promised were either unavailable or in poor condition. I tried contacting the manager several times during my stay and every day after, yet they have said he is not in, or they told me that i had the wrong number. I was even informed that I had the wrong name for the manager. I have reached out to the third party booking site, and they have also reached out to the manager about my refund, yet we have not gotten response. I called everyday for a whole week and still no response. Overall, I would not recommend this hotel to anyone looking for a comfortable and pleasant stay.
update: it’s not allowing me to respond to your response, however i emailed the GM prior to writing my review a couple of hours ago through the email address provided by a Comfort Suites customer service representative (because she couldn’t get in contact with the hotel either due to the phone lines), and I still have not received a response. didn’t realize i left my wallet in my hotel room until i was 3 hours away. i tried calling the hotel but the main line isn’t working, which is frustrating. idek if it’s worth going back to get my wallet bc im pretty sure that even if they do have it, my cash won’t be there 🙂