Well this will be my last stay in a choice hotel. You get my rate for a stay 102.00 with tax. A room is available but greed has crept in. Lets charge you 50.00 dollars more for checking in at 11am. I totally understand if a room isn't available. But this room sits open running the ac. Maybe a light on. So let's be greedy and want more. If my reservation was refundable I would cancel. Good bye choice hotels. You have made the choice for me to never choose choice again. I hope you get enough 50.00 dollar upgrades to make loosing a customer for life. By the way 50.00 dollars for 4 hours doesnt make good math. Considering the stay is over 19 hours. For 102.00. Greed inn and suites try to apply the current amount to cleaning your hotel instead of poking eyes out for 4 hours at 50.00 dollars. I would also teach customer service to your front desk agent. Because when I say can I pre checkin. And the first words are we will have to charge you 50.00 dollars. And I have to ask why. Bad customer service and bad taste to start a trip. Again thank you for making the choice to stay away forever! My choice will be other hotels!
Nariah Rouse
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May 06, 2026
If I could give this place 0 stars, I would. Customer service is one of the main things that helps a business. The customer service at this location especially overnight is not well. I checked into this Comfort Inn & Suites around 11 PM and had to leave at 4:17 AM due to a ceiling sprinkler leak. Water was actively leaking and created a large puddle from the bed to the AC unit, making the room unsafe and unusable. Some of our belongings were also affected.
I have video evidence of the leak. I’ve attempted to contact the hotel multiple times by phone and email, but have not received any response from management.
Very unprofessional business and if anything happens during your stay, they will not accommodate or acknowledge any issues. They will ignore you. As long as they have your money they do not care.
Daphne Mitchell-Wright
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May 20, 2026
After vacationing in Puerto Rico, I stopped in Houston to visit my mother for 3 days. She had a full house, so I booked Choice since it was less than 2 miles away. The hotel was very clean and comfortable. I stayed in a King Suite with a little living room. Very nice and modern! Service was great. Housekeeping stopped by daily for cleaning and free breakfast was served daily. They even had a lush pool. The location is conveniently located to FM 1960 and I-45. Walmart across the street and several restaurants options available right outside the hotel. Would highly recommended for short stays.
takiyah Sirmons
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March 08, 2026
I booked this place as a last resort when all flights from IAH were cancelled. If you find yourself in a similar situation, please look at another option. The property is relatively new, but it's very, very dirty. The rooms smell like smoke and you could tell the bathroom and floors hadn't been cleaned in a long time. I booked this place thinking I could get some quick rest after a long day of travel ...I probably would have been better off sleeping in the airport.
alexa
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February 28, 2026
It was a very good experience good service and beautiful front desk ms Alexa and ms stef were the best taking care of me and my family
Our Address
3555 Farm to Market 1960 Rd W, Houston, TX 77068, USA
Claim Listing: Comfort Inn & Suites FM1960-Champions
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Well this will be my last stay in a choice hotel. You get my rate for a stay 102.00 with tax. A room is available but greed has crept in. Lets charge you 50.00 dollars more for checking in at 11am. I totally understand if a room isn't available. But this room sits open running the ac. Maybe a light on. So let's be greedy and want more. If my reservation was refundable I would cancel. Good bye choice hotels. You have made the choice for me to never choose choice again. I hope you get enough 50.00 dollar upgrades to make loosing a customer for life. By the way 50.00 dollars for 4 hours doesnt make good math. Considering the stay is over 19 hours. For 102.00. Greed inn and suites try to apply the current amount to cleaning your hotel instead of poking eyes out for 4 hours at 50.00 dollars. I would also teach customer service to your front desk agent. Because when I say can I pre checkin. And the first words are we will have to charge you 50.00 dollars. And I have to ask why. Bad customer service and bad taste to start a trip. Again thank you for making the choice to stay away forever! My choice will be other hotels!
If I could give this place 0 stars, I would. Customer service is one of the main things that helps a business. The customer service at this location especially overnight is not well. I checked into this Comfort Inn & Suites around 11 PM and had to leave at 4:17 AM due to a ceiling sprinkler leak. Water was actively leaking and created a large puddle from the bed to the AC unit, making the room unsafe and unusable. Some of our belongings were also affected. I have video evidence of the leak. I’ve attempted to contact the hotel multiple times by phone and email, but have not received any response from management. Very unprofessional business and if anything happens during your stay, they will not accommodate or acknowledge any issues. They will ignore you. As long as they have your money they do not care.
After vacationing in Puerto Rico, I stopped in Houston to visit my mother for 3 days. She had a full house, so I booked Choice since it was less than 2 miles away. The hotel was very clean and comfortable. I stayed in a King Suite with a little living room. Very nice and modern! Service was great. Housekeeping stopped by daily for cleaning and free breakfast was served daily. They even had a lush pool. The location is conveniently located to FM 1960 and I-45. Walmart across the street and several restaurants options available right outside the hotel. Would highly recommended for short stays.
I booked this place as a last resort when all flights from IAH were cancelled. If you find yourself in a similar situation, please look at another option. The property is relatively new, but it's very, very dirty. The rooms smell like smoke and you could tell the bathroom and floors hadn't been cleaned in a long time. I booked this place thinking I could get some quick rest after a long day of travel ...I probably would have been better off sleeping in the airport.
It was a very good experience good service and beautiful front desk ms Alexa and ms stef were the best taking care of me and my family