Where to begin, we booked our stay here coming from out of state to prepare to move into our new home. As it was i expensive the hotel was not by any means what is displayed in photos. Room was dirty with musty/ moldy smell. Thrown off by this i examined the room for any signs of bugs not as thorough as i should have. Next morning waking up at about 5am i noticed what i thought to be a crumb on the bed. It was our worst nightmare a bed bug i rushed my family out of bed took any of belongings to the car and demanded a refund for what was supposed to be a 2 week stay became a one night stay. Staff denied any bed bugs being in the room after checking the room. Knowing what i seen and what i have seen in the past it was 100% bed bug not sure if it was concentrated incident or infestation we were not taking the chance! Stay at your own risk because this location is not what you will expected. 0 stars would be given if i could
Donovan Morales
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November 08, 2024
The front desk receptionist costumer service was exceptional! I cant remember her name but, she had red braids as her hairstyle. Honestly she made my night, she was very respectful and nice. Her communication skills were great, she also had a smile on her face our whole conversation. Although, the check in was great when i got to my room the aroma in the air smelt like a stale smell or cigarettes. Also we were only given 2 towels and it was 3 of us and a child then, when we asked for extra we were told to wait because they were low on towels so we only had to wait for 5 to 10 minutes. Lastly, the breakfast was not hot and it opened late. I'd rate our stay an 8/10. I would only recommend this hotel because of the beds were to my liking and the young lady at the front desk. I wonder what her name was, the service was outstanding she was very friendly and helpful.
Jesse Campbell
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February 19, 2025
Excellent assistance! Very well maintained and clean, with a good exercise center as well. The staff will go above and beyond to make your stay more enjoyable, so I will most definitely return. strongly advised:)
Teresa Otts
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October 27, 2024
I ADVISE YOU FROM MY PERSONAL EXPERIENCE TO NOT STAY HERE!
TAKE MY ADVICE AND THANK ME LATER.
THE PROPERTY MANAGER DOES NOT CARE ABOUT YOUR SAFETY OR CONCERNS.
I WAS ALSO TOLD THAT THEY ARE NOT RESPONSIBLE FOR WHAT HAPPENS IN THE PARKING LOT OR YOUR ROOM APPARENTLY.
We had a door that connected to a different room and was occupied by other guests. Guests that kept messing with the door trying to open it. It was my 5 year old and myself which made me extremely uncomfortable. I went outside to get something from my truck and there were people sitting against and talking to other people which happened to be the people staying in the next room. They were disrespectful about sitting there even though I didn’t say anything. My mirror was pushed in and there are scratches on the truck where they were. I was told through Best Western after I opened a ticket with them since we went ahead and left due to the fact that I didn’t feel safe there, that it is not their problem and I would receive no refund. Absolutely appalling response and I’m still in disbelief!
Heidi patterson
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November 09, 2024
Upon walking into our room we automatically hear the fire alarm beeping from a dead battery. Go to call the front desk. No cord on the phone so it couldn’t be used. Go to the front desk and she advises us that house keeping is already gone and they are the only ones who can fix it. I say to her okay we need a new room then. She literally laughed and rolled her eyes and said not for a fire alarm. I advised her that we were not listening to that all night. She said she would just come and take it off. That she did. Didn’t replace it with another one, just took it off. So we are in a room with no fire alarm and no phone. Sure hope there isn’t an emergency tonight!!!!! The bathroom has no water pressure the toilet has trouble flushing. It smells of mold. Absolutely would not stay again!
Our Address
353 E Louetta Rd, Spring, TX 77373, USA
Claim Listing: Best Western Plus Spring Inn & Suites
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Where to begin, we booked our stay here coming from out of state to prepare to move into our new home. As it was i expensive the hotel was not by any means what is displayed in photos. Room was dirty with musty/ moldy smell. Thrown off by this i examined the room for any signs of bugs not as thorough as i should have. Next morning waking up at about 5am i noticed what i thought to be a crumb on the bed. It was our worst nightmare a bed bug i rushed my family out of bed took any of belongings to the car and demanded a refund for what was supposed to be a 2 week stay became a one night stay. Staff denied any bed bugs being in the room after checking the room. Knowing what i seen and what i have seen in the past it was 100% bed bug not sure if it was concentrated incident or infestation we were not taking the chance! Stay at your own risk because this location is not what you will expected. 0 stars would be given if i could
The front desk receptionist costumer service was exceptional! I cant remember her name but, she had red braids as her hairstyle. Honestly she made my night, she was very respectful and nice. Her communication skills were great, she also had a smile on her face our whole conversation. Although, the check in was great when i got to my room the aroma in the air smelt like a stale smell or cigarettes. Also we were only given 2 towels and it was 3 of us and a child then, when we asked for extra we were told to wait because they were low on towels so we only had to wait for 5 to 10 minutes. Lastly, the breakfast was not hot and it opened late. I'd rate our stay an 8/10. I would only recommend this hotel because of the beds were to my liking and the young lady at the front desk. I wonder what her name was, the service was outstanding she was very friendly and helpful.
Excellent assistance! Very well maintained and clean, with a good exercise center as well. The staff will go above and beyond to make your stay more enjoyable, so I will most definitely return. strongly advised:)
I ADVISE YOU FROM MY PERSONAL EXPERIENCE TO NOT STAY HERE! TAKE MY ADVICE AND THANK ME LATER. THE PROPERTY MANAGER DOES NOT CARE ABOUT YOUR SAFETY OR CONCERNS. I WAS ALSO TOLD THAT THEY ARE NOT RESPONSIBLE FOR WHAT HAPPENS IN THE PARKING LOT OR YOUR ROOM APPARENTLY. We had a door that connected to a different room and was occupied by other guests. Guests that kept messing with the door trying to open it. It was my 5 year old and myself which made me extremely uncomfortable. I went outside to get something from my truck and there were people sitting against and talking to other people which happened to be the people staying in the next room. They were disrespectful about sitting there even though I didn’t say anything. My mirror was pushed in and there are scratches on the truck where they were. I was told through Best Western after I opened a ticket with them since we went ahead and left due to the fact that I didn’t feel safe there, that it is not their problem and I would receive no refund. Absolutely appalling response and I’m still in disbelief!
Upon walking into our room we automatically hear the fire alarm beeping from a dead battery. Go to call the front desk. No cord on the phone so it couldn’t be used. Go to the front desk and she advises us that house keeping is already gone and they are the only ones who can fix it. I say to her okay we need a new room then. She literally laughed and rolled her eyes and said not for a fire alarm. I advised her that we were not listening to that all night. She said she would just come and take it off. That she did. Didn’t replace it with another one, just took it off. So we are in a room with no fire alarm and no phone. Sure hope there isn’t an emergency tonight!!!!! The bathroom has no water pressure the toilet has trouble flushing. It smells of mold. Absolutely would not stay again!