Great staff, clean rooms and always a welcoming feeling.
If you need something, lost something, don’t know something, the staff will go out of the way to help.
I put our work crews up at this hotel when we are in the area. The breakfast hours are such where employees actually have time to eat breakfast before work. Never heard any complaints from anyone within the crews.
Overall:
Couldn’t ask for a better place.
This review is not from a one or two time visit, this review is over the course of a years with many stays. Always the same, clean and welcoming.
Chad
shalane Martin
-
January 29, 2025
Terrible experience checking in. When got to floor I was on it smelled of septic. Breakfast is the same dry food every morning. Maintenance guys working and blasting music or soccer games in hallway at all times of the day. Even shortly after midnight. Water cuts off at around one am and doesn't come back on till after three. When I called front desk about the guys or the water was told not their problem. Also even with a do not disturb sign on door. My door was opened multiple times a day everyday I was here. Terrible experience the whole time being here. Do not recommend.
Gisel Alvarez
-
September 16, 2024
My family & I are all pleasantly pleased with this hotel.
It’s very clean from the lobby to the room itself!
The staff are very welcoming as well.
Maria, who works at the breakfast was very kind, friendly & very helpful!
Overall, we had a good experience & the hotel is very inviting.
Glad we came across this hotel & we would highly recommend this hotel!
Omar Hernandez
-
September 12, 2024
One of the best and cleanest hotels that I’ve stayed at. It’s right off the freeway 225 in Pasadena TX. The hotel less than a mile away from places like gas stations, Jack in the. Box, Mc Donald’s, there even a bar near by. The service and all the staff are always kind and friendly. Special shout-out to Maria, who always has the complimentary breakfast are clean, and stocked up every morning. Great way to start your day.
Whitney Gomez
-
November 21, 2024
Beware of this hotel! When I arrived at the hotel to check in the front desk manager told me that hotels.com cancelled my reservation so I had to make a new reservation but he would give me a discounted rate. I couldn’t get ahold of hotels.com so we just figured it out at the desk and I checked in. Later, I got ahold of hotels.com who insisted they did not cancel my reservation. The front desk told me I had to pay for the second night right then or we wouldn’t have a room when we got back from visiting family at the hospital. We paid/signed and I continued to try and figure out what was going on with hotels.com.
Hotels.com NEVER cancelled my room! This hotel manager/owner (hector) completely lied. So I’ve now paid hotels.com over $300 and I’ve paid best western almost $300 for one room (2nights) and best western refuses to do anything about it or accept responsibility for lying and scamming.
Also the room was dirty- there were broken Oreos all over the floor. The microwave was dirty and broken. The refrigerator was stinky. The outlets in the room and bathroom kept going in and out so we couldn’t use the hair dryer or fully charge our phones and the tv would turn on but no channels worked. Not to mention the location is sketchy.
Also, non EV vehicles park in front of the EV charging stations and totally block all the chargers and the front desk refuses to try and call any of those guests to ask them to move so if you choose a hotel so you can charge overnight, just know you won’t be able to here.
Our Address
122 Richey St, Pasadena, TX 77506, USA
Claim Listing: Best Western Plus Pasadena Inn & Suites
Please Login or Register an Account to Claim Listing
Great staff, clean rooms and always a welcoming feeling. If you need something, lost something, don’t know something, the staff will go out of the way to help. I put our work crews up at this hotel when we are in the area. The breakfast hours are such where employees actually have time to eat breakfast before work. Never heard any complaints from anyone within the crews. Overall: Couldn’t ask for a better place. This review is not from a one or two time visit, this review is over the course of a years with many stays. Always the same, clean and welcoming. Chad
Terrible experience checking in. When got to floor I was on it smelled of septic. Breakfast is the same dry food every morning. Maintenance guys working and blasting music or soccer games in hallway at all times of the day. Even shortly after midnight. Water cuts off at around one am and doesn't come back on till after three. When I called front desk about the guys or the water was told not their problem. Also even with a do not disturb sign on door. My door was opened multiple times a day everyday I was here. Terrible experience the whole time being here. Do not recommend.
My family & I are all pleasantly pleased with this hotel. It’s very clean from the lobby to the room itself! The staff are very welcoming as well. Maria, who works at the breakfast was very kind, friendly & very helpful! Overall, we had a good experience & the hotel is very inviting. Glad we came across this hotel & we would highly recommend this hotel!
One of the best and cleanest hotels that I’ve stayed at. It’s right off the freeway 225 in Pasadena TX. The hotel less than a mile away from places like gas stations, Jack in the. Box, Mc Donald’s, there even a bar near by. The service and all the staff are always kind and friendly. Special shout-out to Maria, who always has the complimentary breakfast are clean, and stocked up every morning. Great way to start your day.
Beware of this hotel! When I arrived at the hotel to check in the front desk manager told me that hotels.com cancelled my reservation so I had to make a new reservation but he would give me a discounted rate. I couldn’t get ahold of hotels.com so we just figured it out at the desk and I checked in. Later, I got ahold of hotels.com who insisted they did not cancel my reservation. The front desk told me I had to pay for the second night right then or we wouldn’t have a room when we got back from visiting family at the hospital. We paid/signed and I continued to try and figure out what was going on with hotels.com. Hotels.com NEVER cancelled my room! This hotel manager/owner (hector) completely lied. So I’ve now paid hotels.com over $300 and I’ve paid best western almost $300 for one room (2nights) and best western refuses to do anything about it or accept responsibility for lying and scamming. Also the room was dirty- there were broken Oreos all over the floor. The microwave was dirty and broken. The refrigerator was stinky. The outlets in the room and bathroom kept going in and out so we couldn’t use the hair dryer or fully charge our phones and the tv would turn on but no channels worked. Not to mention the location is sketchy. Also, non EV vehicles park in front of the EV charging stations and totally block all the chargers and the front desk refuses to try and call any of those guests to ask them to move so if you choose a hotel so you can charge overnight, just know you won’t be able to here.