Staff were amazing!! We were treated so well by everyone , staff on breakfast area were amazing , always cleaning,helping us with everything and even taking our plates when we were done ! Amazing experience.
Candace Gonzales
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April 16, 2025
My neighbor works there and he’s been there for years. Seeing with my own eyes this place is very well kept . I have only booked there once with my family and it was good!!
M Wallace
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April 03, 2025
Quiet and friendly. The pull out bed had no sheets or pillows and mattress was really dirty
K Henderson
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October 08, 2024
I arrived at the property and once in the room, I spent 30 plus minutes trying to get the TV to work. I went to the front desk to inform that I was having a problem and I was asked what I had done to troubleshoot it (had I unplugged it and if so what happened when I plugged it back in...etc). A guy left the front desk moved some cables around and left explaining that was all he knew to do if that didn't work. Luckily when I returned to the room later, it was working. However, when I looked at the bed, there was a roach. The roach was killed but I noticed other dead roaches when I moved the end table to plug up my charger. I will not return to this location and if you were wise, you'd avoid it also
C J
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August 16, 2024
We recently stayed at the Best Western hotel in July and had an extremely unpleasant experience. From the moment I checked in, it was clear that the hotel’s standards were severely lacking.
Upon entering our original room, I was horrified to find cockroaches. To make matters worse, there was a nail sticking up through the carpet, which my husband unfortunately stepped on. When we reported these issues to the front desk, the staff moved us to a new room. However, the nightmare continued as the new room also had cockroaches.
While the staff did compensate us for two nights due to these issues, it did not make up for the overall discomfort and distress caused by the poor conditions. It was clear that they were aware of the cockroach infestation in multiple rooms and yet had not taken effective measures to address it.
Multiple groups of our family stayed here at the same time and also reported roaches in their room as well.
This was one of the worst hotel experiences we have ever had. The hygiene and safety standards were unacceptable, and the staff did not handle the situation with the urgency and care it required. Despite the compensation, I would not recommend staying at this Best Western to anyone. Save yourself the trouble and find somewhere else to stay.
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22033 US-59, New Caney, TX 77357, USA
Claim Listing: Best Western Plus New Caney Inn & Suites
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Staff were amazing!! We were treated so well by everyone , staff on breakfast area were amazing , always cleaning,helping us with everything and even taking our plates when we were done ! Amazing experience.
My neighbor works there and he’s been there for years. Seeing with my own eyes this place is very well kept . I have only booked there once with my family and it was good!!
Quiet and friendly. The pull out bed had no sheets or pillows and mattress was really dirty
I arrived at the property and once in the room, I spent 30 plus minutes trying to get the TV to work. I went to the front desk to inform that I was having a problem and I was asked what I had done to troubleshoot it (had I unplugged it and if so what happened when I plugged it back in...etc). A guy left the front desk moved some cables around and left explaining that was all he knew to do if that didn't work. Luckily when I returned to the room later, it was working. However, when I looked at the bed, there was a roach. The roach was killed but I noticed other dead roaches when I moved the end table to plug up my charger. I will not return to this location and if you were wise, you'd avoid it also
We recently stayed at the Best Western hotel in July and had an extremely unpleasant experience. From the moment I checked in, it was clear that the hotel’s standards were severely lacking. Upon entering our original room, I was horrified to find cockroaches. To make matters worse, there was a nail sticking up through the carpet, which my husband unfortunately stepped on. When we reported these issues to the front desk, the staff moved us to a new room. However, the nightmare continued as the new room also had cockroaches. While the staff did compensate us for two nights due to these issues, it did not make up for the overall discomfort and distress caused by the poor conditions. It was clear that they were aware of the cockroach infestation in multiple rooms and yet had not taken effective measures to address it. Multiple groups of our family stayed here at the same time and also reported roaches in their room as well. This was one of the worst hotel experiences we have ever had. The hygiene and safety standards were unacceptable, and the staff did not handle the situation with the urgency and care it required. Despite the compensation, I would not recommend staying at this Best Western to anyone. Save yourself the trouble and find somewhere else to stay.