While the room was great and my stay was comfortable, the internet was a huge issue. Not that the internet was slow or anything- it was nonexistent. You are provided with a login upon checkin but the internet does not work at all, no amount of workarounds will work to get connected. If you are staying and don’t have use for WiFi, no problem, however if you are like me and need WiFi for, say, business reasons, I would recommend staying elsewhere. Staff was asked about the internet not working, however it does not appear anything was done to contact maintenance or troubleshoot. I am not scheduled to check out for a few more days but I am considering looking elsewhere to stay because of this issue. Great rooms, not so great a place to stay for business if your business is done online.
Tammy
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October 23, 2025
⭐️⭐️⭐️⭐️⭐️
Our stay at the Best Western in New Caney was absolutely wonderful. A special thank you to the gentleman working the night shift with the lovely gray hair—he went above and beyond after 10 PM to help my mom get to her room safely and comfortably. His kindness and professionalism made us feel like we were at a five-star hotel.
The room itself was spacious, spotless, and very well-appointed. The television had a crystal-clear picture, and my mom thoroughly enjoyed her two-night stay. She’s already looking forward to returning!
Thank you again, sir. I’m so sorry I forgot your name, but your exceptional service will not be forgotten.
Eric lee
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September 02, 2025
I did not merely check into this Best Western—I arrived here as a weary pilgrim arriving at a holy site. The ceilings reached skyward in defiance of physics, vast enough that I briefly considered releasing carrier pigeons indoors. The room itself was a gallery of intentional placement: the chair posed like a philosopher lost in thought, the bed stretched out like a benevolent deity whispering, ‘Come, lay your burdens down.’ Even the lamp radiated not just light but purpose.
And then—morning broke. The breakfast. What can one say that has not already been carved into stone tablets? Here, the waffle maker stands as a relic more sacred than the Ark of the Covenant. To pour batter upon its gridded surface is to enact a ritual more profound than prayer. The smell alone could raise the dead, and indeed, I saw the most exhausted of travelers reborn by its golden squares, resurrected with syrup.
The eggs, the sausages, the juices—they are not food, but sacraments. Each bite not sustenance, but salvation. And the staff? They are no less than apostles of kindness, carrying out their duties with precision and a warmth that feels otherworldly.
So I end this theatrics in sincerity: I have stayed in many places, but this Best Western is one of the finest. Not because of marble floors or chandeliers, but because of its people, its warmth, its consistency. This is hospitality at its best, and I am grateful.
Rosemary Hansen
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October 27, 2025
Motel is old but very clean, everyone was very friendly, I felt very safe there. Next time I'm on vacation, will stay there again. Thank you so much Best Western
Jalen Paige
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March 04, 2026
Have roach's me and Jalen staying in Mrs Smith's motel Mrs Smith the maids John the manager said Aunt chelles Toyota Corolla Jalen said Ryan's car
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22033 US-59, New Caney, TX 77357, USA
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While the room was great and my stay was comfortable, the internet was a huge issue. Not that the internet was slow or anything- it was nonexistent. You are provided with a login upon checkin but the internet does not work at all, no amount of workarounds will work to get connected. If you are staying and don’t have use for WiFi, no problem, however if you are like me and need WiFi for, say, business reasons, I would recommend staying elsewhere. Staff was asked about the internet not working, however it does not appear anything was done to contact maintenance or troubleshoot. I am not scheduled to check out for a few more days but I am considering looking elsewhere to stay because of this issue. Great rooms, not so great a place to stay for business if your business is done online.
⭐️⭐️⭐️⭐️⭐️ Our stay at the Best Western in New Caney was absolutely wonderful. A special thank you to the gentleman working the night shift with the lovely gray hair—he went above and beyond after 10 PM to help my mom get to her room safely and comfortably. His kindness and professionalism made us feel like we were at a five-star hotel. The room itself was spacious, spotless, and very well-appointed. The television had a crystal-clear picture, and my mom thoroughly enjoyed her two-night stay. She’s already looking forward to returning! Thank you again, sir. I’m so sorry I forgot your name, but your exceptional service will not be forgotten.
I did not merely check into this Best Western—I arrived here as a weary pilgrim arriving at a holy site. The ceilings reached skyward in defiance of physics, vast enough that I briefly considered releasing carrier pigeons indoors. The room itself was a gallery of intentional placement: the chair posed like a philosopher lost in thought, the bed stretched out like a benevolent deity whispering, ‘Come, lay your burdens down.’ Even the lamp radiated not just light but purpose. And then—morning broke. The breakfast. What can one say that has not already been carved into stone tablets? Here, the waffle maker stands as a relic more sacred than the Ark of the Covenant. To pour batter upon its gridded surface is to enact a ritual more profound than prayer. The smell alone could raise the dead, and indeed, I saw the most exhausted of travelers reborn by its golden squares, resurrected with syrup. The eggs, the sausages, the juices—they are not food, but sacraments. Each bite not sustenance, but salvation. And the staff? They are no less than apostles of kindness, carrying out their duties with precision and a warmth that feels otherworldly. So I end this theatrics in sincerity: I have stayed in many places, but this Best Western is one of the finest. Not because of marble floors or chandeliers, but because of its people, its warmth, its consistency. This is hospitality at its best, and I am grateful.
Motel is old but very clean, everyone was very friendly, I felt very safe there. Next time I'm on vacation, will stay there again. Thank you so much Best Western
Have roach's me and Jalen staying in Mrs Smith's motel Mrs Smith the maids John the manager said Aunt chelles Toyota Corolla Jalen said Ryan's car