4 * is being generous but it was not a bad experience. Check in was not the most welcoming. Just the basics. We got there 15 minutes before allowable check in so we sat and waited for the magic hour. Hand soap dispenser was empty but room was cool on entry and bed was comfortable. Hotel is off the road in a quiet although hard to spot location. Breakfast was very basic but well attended by the lady over seeing it who was very friendly. A single elevator was actually quick. Good enough for one night.
Logan
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March 07, 2026
While the room was great and my stay was comfortable, the internet was a huge issue. Not that the internet was slow or anything- it was nonexistent. You are provided with a login upon checkin but the internet does not work at all, no amount of workarounds will work to get connected. If you are staying and don’t have use for WiFi, no problem, however if you are like me and need WiFi for, say, business reasons, I would recommend staying elsewhere. Staff was asked about the internet not working, however it does not appear anything was done to contact maintenance or troubleshoot. I am not scheduled to check out for a few more days but I am considering looking elsewhere to stay because of this issue. Great rooms, not so great a place to stay for business if your business is done online.
Bayou Chic
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October 23, 2025
⭐️⭐️⭐️⭐️⭐️
Our stay at the Best Western in New Caney was absolutely wonderful. A special thank you to the gentleman working the night shift with the lovely gray hair—he went above and beyond after 10 PM to help my mom get to her room safely and comfortably. His kindness and professionalism made us feel like we were at a five-star hotel.
The room itself was spacious, spotless, and very well-appointed. The television had a crystal-clear picture, and my mom thoroughly enjoyed her two-night stay. She’s already looking forward to returning!
Thank you again, sir. I’m so sorry I forgot your name, but your exceptional service will not be forgotten.
Mike Barrett
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June 03, 2026
We were changed time twice because the bedsheets were wet. The last room we were moved too. Sheets were still wet as if they did not dry long enough, and the carpet in the entire room was damp. The room had a very foul smell to it, and it seemed no matter how much we adjusted the ac it stayed at about 64 and was so cold to the point my son was uncomfortable sleeping. Also had leak somewhere in the bathtub, so when we showered, water ended up all over the floor in the bathroom. I wish the stay would've been better, being we drove down for my son's birthday our father son vacation, was not what we anticipated.. Very upset with the stay. Also, the website stated $74 a night, only to get there to pay over $130
Arran Whitaker
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June 01, 2026
Room was clean, sheets were wonderful, plenty of pillows. My TV wasn't working so they moved me to another room, no problem.
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22033 US-59, New Caney, TX 77357, USA
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4 * is being generous but it was not a bad experience. Check in was not the most welcoming. Just the basics. We got there 15 minutes before allowable check in so we sat and waited for the magic hour. Hand soap dispenser was empty but room was cool on entry and bed was comfortable. Hotel is off the road in a quiet although hard to spot location. Breakfast was very basic but well attended by the lady over seeing it who was very friendly. A single elevator was actually quick. Good enough for one night.
While the room was great and my stay was comfortable, the internet was a huge issue. Not that the internet was slow or anything- it was nonexistent. You are provided with a login upon checkin but the internet does not work at all, no amount of workarounds will work to get connected. If you are staying and don’t have use for WiFi, no problem, however if you are like me and need WiFi for, say, business reasons, I would recommend staying elsewhere. Staff was asked about the internet not working, however it does not appear anything was done to contact maintenance or troubleshoot. I am not scheduled to check out for a few more days but I am considering looking elsewhere to stay because of this issue. Great rooms, not so great a place to stay for business if your business is done online.
⭐️⭐️⭐️⭐️⭐️ Our stay at the Best Western in New Caney was absolutely wonderful. A special thank you to the gentleman working the night shift with the lovely gray hair—he went above and beyond after 10 PM to help my mom get to her room safely and comfortably. His kindness and professionalism made us feel like we were at a five-star hotel. The room itself was spacious, spotless, and very well-appointed. The television had a crystal-clear picture, and my mom thoroughly enjoyed her two-night stay. She’s already looking forward to returning! Thank you again, sir. I’m so sorry I forgot your name, but your exceptional service will not be forgotten.
We were changed time twice because the bedsheets were wet. The last room we were moved too. Sheets were still wet as if they did not dry long enough, and the carpet in the entire room was damp. The room had a very foul smell to it, and it seemed no matter how much we adjusted the ac it stayed at about 64 and was so cold to the point my son was uncomfortable sleeping. Also had leak somewhere in the bathtub, so when we showered, water ended up all over the floor in the bathroom. I wish the stay would've been better, being we drove down for my son's birthday our father son vacation, was not what we anticipated.. Very upset with the stay. Also, the website stated $74 a night, only to get there to pay over $130
Room was clean, sheets were wonderful, plenty of pillows. My TV wasn't working so they moved me to another room, no problem.