We recently stayed at the Best Western hotel in July and had an extremely unpleasant experience. From the moment I checked in, it was clear that the hotel’s standards were severely lacking.
Upon entering our original room, I was horrified to find cockroaches. To make matters worse, there was a nail sticking up through the carpet, which my husband unfortunately stepped on. When we reported these issues to the front desk, the staff moved us to a new room. However, the nightmare continued as the new room also had cockroaches.
While the staff did compensate us for two nights due to these issues, it did not make up for the overall discomfort and distress caused by the poor conditions. It was clear that they were aware of the cockroach infestation in multiple rooms and yet had not taken effective measures to address it.
Multiple groups of our family stayed here at the same time and also reported roaches in their room as well.
This was one of the worst hotel experiences we have ever had. The hygiene and safety standards were unacceptable, and the staff did not handle the situation with the urgency and care it required. Despite the compensation, I would not recommend staying at this Best Western to anyone. Save yourself the trouble and find somewhere else to stay.
K Henderson
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October 08, 2024
I arrived at the property and once in the room, I spent 30 plus minutes trying to get the TV to work. I went to the front desk to inform that I was having a problem and I was asked what I had done to troubleshoot it (had I unplugged it and if so what happened when I plugged it back in...etc). A guy left the front desk moved some cables around and left explaining that was all he knew to do if that didn't work. Luckily when I returned to the room later, it was working. However, when I looked at the bed, there was a roach. The roach was killed but I noticed other dead roaches when I moved the end table to plug up my charger. I will not return to this location and if you were wise, you'd avoid it also
Brian Shah
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August 06, 2024
Rooms are clean. Lobby is clean. Noticed that the tub had discolored/chipped enamel. The blackout blinds had holes, comforter had some small runs in it. A couple of the ac units needed the drain lines unclogged so that they would not leak water onto customers. Staff super friendly and helpful. Was a little hard to find, was behind the La Quinta Inn on community drive.
Pandra Pleasant
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July 08, 2024
Hotel decor is old and dated. Lobby and room smelled musty. Bed comforter and bed skirt was dirty. The furniture and carpet was stained! Microwave was dirty! There was a ratty looking woman with dirty feet ravaging through the cabinets and appeared to be looking for food. She appeared to be an employee. I would not recommend this hotel! The Reservations were in my husband’s name. It begins with an R. 7/7/24
Tiffanee Warnock
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August 07, 2024
This business is HORRIBLE, I will post the call of them saying they DO NOT CARE ABOUT PEOPLE DISPLACED AND ARE NOT GOING TO RENT TO FEMA bc they don't wanna do paper work that comes with it. Yet they agreed with FEMA to take people on. They said as long as they let 1 or 2 in they are compliant. This is sick!! I pray this discourage you from renting from them. In a time like now when so many children are getting ready go back to school they would still rather make them stay outside. Such nasty people. Manager says he doesn't care about the public.
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22033 US-59, New Caney, TX 77357, USA
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We recently stayed at the Best Western hotel in July and had an extremely unpleasant experience. From the moment I checked in, it was clear that the hotel’s standards were severely lacking. Upon entering our original room, I was horrified to find cockroaches. To make matters worse, there was a nail sticking up through the carpet, which my husband unfortunately stepped on. When we reported these issues to the front desk, the staff moved us to a new room. However, the nightmare continued as the new room also had cockroaches. While the staff did compensate us for two nights due to these issues, it did not make up for the overall discomfort and distress caused by the poor conditions. It was clear that they were aware of the cockroach infestation in multiple rooms and yet had not taken effective measures to address it. Multiple groups of our family stayed here at the same time and also reported roaches in their room as well. This was one of the worst hotel experiences we have ever had. The hygiene and safety standards were unacceptable, and the staff did not handle the situation with the urgency and care it required. Despite the compensation, I would not recommend staying at this Best Western to anyone. Save yourself the trouble and find somewhere else to stay.
I arrived at the property and once in the room, I spent 30 plus minutes trying to get the TV to work. I went to the front desk to inform that I was having a problem and I was asked what I had done to troubleshoot it (had I unplugged it and if so what happened when I plugged it back in...etc). A guy left the front desk moved some cables around and left explaining that was all he knew to do if that didn't work. Luckily when I returned to the room later, it was working. However, when I looked at the bed, there was a roach. The roach was killed but I noticed other dead roaches when I moved the end table to plug up my charger. I will not return to this location and if you were wise, you'd avoid it also
Rooms are clean. Lobby is clean. Noticed that the tub had discolored/chipped enamel. The blackout blinds had holes, comforter had some small runs in it. A couple of the ac units needed the drain lines unclogged so that they would not leak water onto customers. Staff super friendly and helpful. Was a little hard to find, was behind the La Quinta Inn on community drive.
Hotel decor is old and dated. Lobby and room smelled musty. Bed comforter and bed skirt was dirty. The furniture and carpet was stained! Microwave was dirty! There was a ratty looking woman with dirty feet ravaging through the cabinets and appeared to be looking for food. She appeared to be an employee. I would not recommend this hotel! The Reservations were in my husband’s name. It begins with an R. 7/7/24
This business is HORRIBLE, I will post the call of them saying they DO NOT CARE ABOUT PEOPLE DISPLACED AND ARE NOT GOING TO RENT TO FEMA bc they don't wanna do paper work that comes with it. Yet they agreed with FEMA to take people on. They said as long as they let 1 or 2 in they are compliant. This is sick!! I pray this discourage you from renting from them. In a time like now when so many children are getting ready go back to school they would still rather make them stay outside. Such nasty people. Manager says he doesn't care about the public.