Hotel had a foul raw sewage smell in the hallway and guest rooms. The lobby area had a damp stale smell.
Breakfast choices and food quality were horrific.
Definitely would never stay again and don't recommend it for anyone.
The only positive was the staff, friendly, courteous and attentive.
This Hotel needs a complete thorough sanitation deep cleaning.
J D
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June 15, 2025
They set raid bug bombs off in the rooms, pat the furniture and give it a whiff. The staff is nice. The floors are dirty dirty, do not walk on them with white socks. The breakfast was terrible, egg shells in the eggs, the waffle mix tasted like an old sock. Dear god please don’t let me get sick from this stay.
Trey Salinas
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November 28, 2024
My Family's stay has been amazing, we have to travel to Houston at least 1 time a year for my daughters Specialist. The day shift clerk(wish I knew her name) has been absolutely phenomenal and accommodating to my families needs. The room we were booked in initially had the AC go out, she spared no time in getting us in to another room very quickly! The Mattresses are so0o0o comfortable! The rooms were both very clean! They accepted my whole family of 4 and my Daughters service dog with no questions asked. They have several food options near by, and of course the complimentary breakfast from. 6-9am to make our days start that much easier, Not to mention Starbucks right next door and a great mom and pop Tex-Mex restraunt on the other side! We all of course made great use of the Indoor pool and Hot Tub! We definitely found our home away from home when we have to travel here for my Daughters appointments! Thank you so much Best Western for your very high standards of service, we already always stay with you wherever we travel, but this location is definitely deserving of high marks in our book!
Sally Kyale
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March 10, 2025
Stayed one night and checked out. Received a call from the police asking if I left a firearm in the safe. I would NOT have slept there if I knew there was a firearm in the room. DO NOT RECOMMEND!
J Calloway
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December 08, 2024
This was not what I expected. Since this area seems to be growing, I thought that this place would be okay. It was not, especially for $100 a night. I had to clean my toilet seat. Luckily, I always bring Lysol wipes with me. When I told the front desk clerk about the toilet, she very nonchalantly said that she would tell housekeeping. But, that was it. When my friend asked for extra towels, she was told that they were being washed. This was at the beginning of the check-in. The "breakfast" was horrible. The sausage links were not edible. It would not be a place that I recommend. The best thing about it was that it was less than 10 minutes from the party that I was attending. So, I'm changing my overall review from a 2 to a 1.
Dec 8 Update: A few days after I posted my response here, the owner replied and asked that I contact them if there was anything they could do. They also sent an email with the same message. I replied back to the email. I have yet to hear from them, and they have deleted their post under my review.
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19301 Hwy 6, Manvel, TX 77578, USA
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Hotel had a foul raw sewage smell in the hallway and guest rooms. The lobby area had a damp stale smell. Breakfast choices and food quality were horrific. Definitely would never stay again and don't recommend it for anyone. The only positive was the staff, friendly, courteous and attentive. This Hotel needs a complete thorough sanitation deep cleaning.
They set raid bug bombs off in the rooms, pat the furniture and give it a whiff. The staff is nice. The floors are dirty dirty, do not walk on them with white socks. The breakfast was terrible, egg shells in the eggs, the waffle mix tasted like an old sock. Dear god please don’t let me get sick from this stay.
My Family's stay has been amazing, we have to travel to Houston at least 1 time a year for my daughters Specialist. The day shift clerk(wish I knew her name) has been absolutely phenomenal and accommodating to my families needs. The room we were booked in initially had the AC go out, she spared no time in getting us in to another room very quickly! The Mattresses are so0o0o comfortable! The rooms were both very clean! They accepted my whole family of 4 and my Daughters service dog with no questions asked. They have several food options near by, and of course the complimentary breakfast from. 6-9am to make our days start that much easier, Not to mention Starbucks right next door and a great mom and pop Tex-Mex restraunt on the other side! We all of course made great use of the Indoor pool and Hot Tub! We definitely found our home away from home when we have to travel here for my Daughters appointments! Thank you so much Best Western for your very high standards of service, we already always stay with you wherever we travel, but this location is definitely deserving of high marks in our book!
Stayed one night and checked out. Received a call from the police asking if I left a firearm in the safe. I would NOT have slept there if I knew there was a firearm in the room. DO NOT RECOMMEND!
This was not what I expected. Since this area seems to be growing, I thought that this place would be okay. It was not, especially for $100 a night. I had to clean my toilet seat. Luckily, I always bring Lysol wipes with me. When I told the front desk clerk about the toilet, she very nonchalantly said that she would tell housekeeping. But, that was it. When my friend asked for extra towels, she was told that they were being washed. This was at the beginning of the check-in. The "breakfast" was horrible. The sausage links were not edible. It would not be a place that I recommend. The best thing about it was that it was less than 10 minutes from the party that I was attending. So, I'm changing my overall review from a 2 to a 1. Dec 8 Update: A few days after I posted my response here, the owner replied and asked that I contact them if there was anything they could do. They also sent an email with the same message. I replied back to the email. I have yet to hear from them, and they have deleted their post under my review.