Great location -we attended the Air Show at Ellington Airport! Convenient and a great property!
Nice pool, free breakfast-easy check in and check out. Staff who understand the value of good customer service! Highly recommend!
Aydyn Ibragimov
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June 16, 2025
I liked the stay here, the staff was really respectful and welcoming, the service for towels and etc was provided time, breakfast was amazing. The room was clean but there wasn’t much light in the room. The pool is okay overall it was a good stay just the shower needed more attention. I would come and stay again.
Chad DeLoach
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January 31, 2025
Great staff, clean rooms and always a welcoming feeling.
If you need something, lost something, don’t know something, the staff will go out of the way to help.
I put our work crews up at this hotel when we are in the area. The breakfast hours are such where employees actually have time to eat breakfast before work. Never heard any complaints from anyone within the crews.
Overall:
Couldn’t ask for a better place.
This review is not from a one or two time visit, this review is over the course of a years with many stays. Always the same, clean and welcoming.
Chad
Rafael Martinez
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July 20, 2025
I book rooms for my company (Streamtech) and my guys stay here all the time. They love the kitchenette rooms and how clean everything is. The staff is very friendly and the house keeping cleans every single day (unlike most hotels now). I have finally come to stay here myself and my guys were not lying. Very clean hotel and very comfortable for extended stays. Mr. Sanjay is the GM and goes above and beyond!
latisha davis
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April 19, 2025
If I could give zero stars I would! Cute, front desk has the worst customer service skills in the world! As an employee of a major company that prides customer service, this is as low as it can get.
I traveled from LV to TX. Had been up since 3 am and to finally get a chance to shower and the water is cold. We call down there to notify, Cita says she will go check the breaker or boiler and will Call back in 10 mins. She calls back to say that it shows warm and a bunch of kids just came in and must have taken a shower, as to why it’s cold. Not warm, cold! I wait 2.5 hours and still nothing! I then go downstairs to see if they can change the room. Cita tells me the type of room I booked , another is not available and because I booked through Expedia, a refund of any sort can not be issued! Her demeanor was like I was bothering her. She couldn’t empathize, what if this was your family? Her response was things happen. Let’s also point out they threw me into a handicap unit , that I didn’t reserve and wouldn’t , taking away from someone in need, and when I showed her (after she asked me too) , she proceeded to tell me this was what Expedia did! They did not! I booked a standard room! She then try’s to ask what do I want her to do! Whatever to make this right! That’s one whole day without the ability to shower yet they have my money! From the time of check in this lady acted like she had an issue with me and i don’t know her nor gave her any reason to display the poor attitude and service she did! This will go further, if someone is unable to make this right!
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122 Richey St, Pasadena, TX 77506, USA
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Great location -we attended the Air Show at Ellington Airport! Convenient and a great property! Nice pool, free breakfast-easy check in and check out. Staff who understand the value of good customer service! Highly recommend!
I liked the stay here, the staff was really respectful and welcoming, the service for towels and etc was provided time, breakfast was amazing. The room was clean but there wasn’t much light in the room. The pool is okay overall it was a good stay just the shower needed more attention. I would come and stay again.
Great staff, clean rooms and always a welcoming feeling. If you need something, lost something, don’t know something, the staff will go out of the way to help. I put our work crews up at this hotel when we are in the area. The breakfast hours are such where employees actually have time to eat breakfast before work. Never heard any complaints from anyone within the crews. Overall: Couldn’t ask for a better place. This review is not from a one or two time visit, this review is over the course of a years with many stays. Always the same, clean and welcoming. Chad
I book rooms for my company (Streamtech) and my guys stay here all the time. They love the kitchenette rooms and how clean everything is. The staff is very friendly and the house keeping cleans every single day (unlike most hotels now). I have finally come to stay here myself and my guys were not lying. Very clean hotel and very comfortable for extended stays. Mr. Sanjay is the GM and goes above and beyond!
If I could give zero stars I would! Cute, front desk has the worst customer service skills in the world! As an employee of a major company that prides customer service, this is as low as it can get. I traveled from LV to TX. Had been up since 3 am and to finally get a chance to shower and the water is cold. We call down there to notify, Cita says she will go check the breaker or boiler and will Call back in 10 mins. She calls back to say that it shows warm and a bunch of kids just came in and must have taken a shower, as to why it’s cold. Not warm, cold! I wait 2.5 hours and still nothing! I then go downstairs to see if they can change the room. Cita tells me the type of room I booked , another is not available and because I booked through Expedia, a refund of any sort can not be issued! Her demeanor was like I was bothering her. She couldn’t empathize, what if this was your family? Her response was things happen. Let’s also point out they threw me into a handicap unit , that I didn’t reserve and wouldn’t , taking away from someone in need, and when I showed her (after she asked me too) , she proceeded to tell me this was what Expedia did! They did not! I booked a standard room! She then try’s to ask what do I want her to do! Whatever to make this right! That’s one whole day without the ability to shower yet they have my money! From the time of check in this lady acted like she had an issue with me and i don’t know her nor gave her any reason to display the poor attitude and service she did! This will go further, if someone is unable to make this right!