Not for our family. Housekeeping didn’t service our room after several days, and for a family of four that’s a lot of towels, trash and TP. (Coming in late at night after a long day required us to get towels from front desk). Paying for breakfast with room rate is the way to go because buffet for a child is $15. Otherwise the hotel was quiet and in reasonable shape even furniture and fixtures show some wear.
Jasmine Huynh
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August 13, 2024
The management at this hotel is a joke. I came here with my family with 2 kids and we’re here for a day because we’re getting the insulation in our house mended and had to leave the house because the process is toxic. This is the closest thing I’ve had to a vacation in years and I was looking forward to spending time together with my family at the pool for one night. There are these two other girls at the pool smoking hookah which is made of glass. I call management to see if they’ll do anything about it since I want to go down there with my babies so they can have some fun. They tell me they “warned” them. I still see them there for the next 15 minutes. I call again. They reply” alright just give us one moment.” Then I eventually go down there and those ladies are down there smoking weed stinking up the place. They’re doing illegal activity down there, have glass by the pool and after I’m informed that the manager is going to kick them out of the pool, I’m already back in my room and looking out i see, surprise, they’re still there. We will not be returning back to this hotel and I don’t think much of the name Hilton anymore. So my kids are stuck and cranky in the room because I don’t want them inhaling secondhand marijuana or being hurt by glass which the management here won’t do anything about. There is an exception? The lady who works at the front who takes your order for food and there is also an older lady who vacuums are both really sweet and angels. Can’t say the same for management.
Lloyd Steveson
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May 24, 2024
We were in Houston to help with repairs from the storm of 5/17/24. After working 16 hours for the second day, and only getting three hours of sleep the night before, we were ready for a shower and some sleep. Alyssa checked us in and we went to our room. However, through a mistake on the booking of the room, there was only one bed.
I returned to the front desk and was told there were no other rooms available and there were also no rollaway beds. She asked me to give her a couple of minutes and she would try to work something out. After a few more minutes, she was able to find a solution and we were on our way to a hot shower and a good nights sleep.
The rooms are clean, they smell good and Alyssa was kind, courteous and efficient. I really am thankful for her, and her problem solving skills. Thank you!
CAROL BANKHEAD
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July 19, 2024
I slept very well in the comfortable bed and the shower was amazing, but updates are needed as the furniture was scratched and the bathroom looked outdated. Be sure to check your credit card statements for any extra charges as I was charged $28.15, for the breakfast that was supposed to be free through my reservation that I booked through Travelocity
Carolyn Doucette
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September 13, 2024
My experience with this hotel was the best. The hotel representatives at the front desk were so thoughtful and helpful. I will be staying here again.
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Not for our family. Housekeeping didn’t service our room after several days, and for a family of four that’s a lot of towels, trash and TP. (Coming in late at night after a long day required us to get towels from front desk). Paying for breakfast with room rate is the way to go because buffet for a child is $15. Otherwise the hotel was quiet and in reasonable shape even furniture and fixtures show some wear.
The management at this hotel is a joke. I came here with my family with 2 kids and we’re here for a day because we’re getting the insulation in our house mended and had to leave the house because the process is toxic. This is the closest thing I’ve had to a vacation in years and I was looking forward to spending time together with my family at the pool for one night. There are these two other girls at the pool smoking hookah which is made of glass. I call management to see if they’ll do anything about it since I want to go down there with my babies so they can have some fun. They tell me they “warned” them. I still see them there for the next 15 minutes. I call again. They reply” alright just give us one moment.” Then I eventually go down there and those ladies are down there smoking weed stinking up the place. They’re doing illegal activity down there, have glass by the pool and after I’m informed that the manager is going to kick them out of the pool, I’m already back in my room and looking out i see, surprise, they’re still there. We will not be returning back to this hotel and I don’t think much of the name Hilton anymore. So my kids are stuck and cranky in the room because I don’t want them inhaling secondhand marijuana or being hurt by glass which the management here won’t do anything about. There is an exception? The lady who works at the front who takes your order for food and there is also an older lady who vacuums are both really sweet and angels. Can’t say the same for management.
We were in Houston to help with repairs from the storm of 5/17/24. After working 16 hours for the second day, and only getting three hours of sleep the night before, we were ready for a shower and some sleep. Alyssa checked us in and we went to our room. However, through a mistake on the booking of the room, there was only one bed. I returned to the front desk and was told there were no other rooms available and there were also no rollaway beds. She asked me to give her a couple of minutes and she would try to work something out. After a few more minutes, she was able to find a solution and we were on our way to a hot shower and a good nights sleep. The rooms are clean, they smell good and Alyssa was kind, courteous and efficient. I really am thankful for her, and her problem solving skills. Thank you!
I slept very well in the comfortable bed and the shower was amazing, but updates are needed as the furniture was scratched and the bathroom looked outdated. Be sure to check your credit card statements for any extra charges as I was charged $28.15, for the breakfast that was supposed to be free through my reservation that I booked through Travelocity
My experience with this hotel was the best. The hotel representatives at the front desk were so thoughtful and helpful. I will be staying here again.