I have used this company over the past few years when traveling. Moved back to Texas after being out of the army and was looking into hotels. After being low on gas and waiting for funds to hit my bank account in the lobby, employee told me that if I was not going to pay for a room that minute, I had to leave or wait out in the cold. Very inconsiderate and lacked emotional intelligence/professionalism. This happened Friday January 3rd at about 6:00am at the Houston location. 👎
Tashiã Danielle
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November 12, 2024
This is my second stay here, and while I had a great experience during my first visit, I noticed an issue this time. The hallways had a strong smell of weed, which could detract from the overall atmosphere. I suggest addressing this to improve guests' experiences in the future.
SonjiSun Transportation
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January 19, 2025
The woman at the front desk Ariana is always sleep or hiding in the back on the phone. I called the front desk from the 3rd floor on my cell phone and she would not answer. 6 times I had to walk back up and down 3 flights of stairs because she couldnt program a key to my room. I was a little irritated after the 3rd time because she had a grimace on her face like she was doing it on purpose. She needs another job
Mari
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October 31, 2024
My husband and I Placed our reservation 2 weeks prior the stay for one night on the Wyndham app.
We arrive around 10 pm after driving 11 hours with the hopes of a clean, well kept hotel .
Front desk, Louis was very rude, asked me for cash to pay for the room. I give him my credit card. After running the card he told us he had no rooms for us. The electricity was not working for the elevator to take us to the 3th floor. He said he will cancel the room and won’t be charging the card. The hotel was dirty and had black mold working on the walls. I was very tired but almost happy we had no rooms. Louis said they were sold out other than the 3th floor that had no electricity. What?!
We proceed to leave and find a last minute hotel.
No only Louis asked for cash first but run our card after telling us we had no rooms, also charged us an extra $50 for incidentals that a week later still showing in my credit card. I do t know what scam they are running here. There were many people in the lobby waiting to complain to the front desk.
I already contacted my credit card to get this money back as when I called Windham was told that the cancellation should have been done 48 hours prior and they will be charging my car.
The hotel did not provide us a room for THEY canceled me last minute!!! They are running a SCAM ! Will tune them to the BBB and will leave this on all social media.
Venice
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September 22, 2024
I came here with my mother on Friday and the front desk woman was absolutely abhorrent. Amy was incredibly rude and uprofessional. She canceled our reservation twice and refused to give us any information at all. We asked endless questions but she wouldn't give us any answers on anything and straight up said "whatever" to my face. She said she was going to give us a free room at one point for our troubles, but then went back on her word. She lied about the pricing and tried gaslighting us several times. When we asked why she lied, she just said, "I didn't know the answer," while shrugging and laughing. She could not tell us anything about any part of the process of checking in. She lacks any sort of training and should NOT be working the front desk as the face of this hotel.
The hallways and room smelled like rancid febreeze and mildew and we spotted a rat trap in plain view as well as mold in the peeling ceiling and walls. This place completely ruined our day and trip.
Breakfast was nice, though.
Our Address
930 Normandy St, Houston, TX 77015, USA
Claim Listing: La Quinta Inn & Suites by Wyndham Houston East at Normandy
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I have used this company over the past few years when traveling. Moved back to Texas after being out of the army and was looking into hotels. After being low on gas and waiting for funds to hit my bank account in the lobby, employee told me that if I was not going to pay for a room that minute, I had to leave or wait out in the cold. Very inconsiderate and lacked emotional intelligence/professionalism. This happened Friday January 3rd at about 6:00am at the Houston location. 👎
This is my second stay here, and while I had a great experience during my first visit, I noticed an issue this time. The hallways had a strong smell of weed, which could detract from the overall atmosphere. I suggest addressing this to improve guests' experiences in the future.
The woman at the front desk Ariana is always sleep or hiding in the back on the phone. I called the front desk from the 3rd floor on my cell phone and she would not answer. 6 times I had to walk back up and down 3 flights of stairs because she couldnt program a key to my room. I was a little irritated after the 3rd time because she had a grimace on her face like she was doing it on purpose. She needs another job
My husband and I Placed our reservation 2 weeks prior the stay for one night on the Wyndham app. We arrive around 10 pm after driving 11 hours with the hopes of a clean, well kept hotel . Front desk, Louis was very rude, asked me for cash to pay for the room. I give him my credit card. After running the card he told us he had no rooms for us. The electricity was not working for the elevator to take us to the 3th floor. He said he will cancel the room and won’t be charging the card. The hotel was dirty and had black mold working on the walls. I was very tired but almost happy we had no rooms. Louis said they were sold out other than the 3th floor that had no electricity. What?! We proceed to leave and find a last minute hotel. No only Louis asked for cash first but run our card after telling us we had no rooms, also charged us an extra $50 for incidentals that a week later still showing in my credit card. I do t know what scam they are running here. There were many people in the lobby waiting to complain to the front desk. I already contacted my credit card to get this money back as when I called Windham was told that the cancellation should have been done 48 hours prior and they will be charging my car. The hotel did not provide us a room for THEY canceled me last minute!!! They are running a SCAM ! Will tune them to the BBB and will leave this on all social media.
I came here with my mother on Friday and the front desk woman was absolutely abhorrent. Amy was incredibly rude and uprofessional. She canceled our reservation twice and refused to give us any information at all. We asked endless questions but she wouldn't give us any answers on anything and straight up said "whatever" to my face. She said she was going to give us a free room at one point for our troubles, but then went back on her word. She lied about the pricing and tried gaslighting us several times. When we asked why she lied, she just said, "I didn't know the answer," while shrugging and laughing. She could not tell us anything about any part of the process of checking in. She lacks any sort of training and should NOT be working the front desk as the face of this hotel. The hallways and room smelled like rancid febreeze and mildew and we spotted a rat trap in plain view as well as mold in the peeling ceiling and walls. This place completely ruined our day and trip. Breakfast was nice, though.