The lobby and Christmas décor's aesthetic appeal suggested that my suite would meet Hilton's usual deluxe suite standards. The furniture was nice & the suite was spacious. However, a comprehensive room renovation, rather than superficial repairs like repainting and caulking, is necessary. The carpeting and wall coverings retain unpleasant odors due to age and require replacement. While one bathroom was satisfactory, the other suffered from a toilet emitting an alarming sound upon flushing and a strong, mothball-like odor that persisted. Although the only vegan options were fries, the room service for the 2 times I ordered was great. The lounge for our floor was nice. Customer service was pleasant the whole time. It was close to MD Anderson, which was our whole point of being there. If changes are made, I would consider staying again in the future.
Paul E. Long
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December 11, 2024
The rooms need a little attention to detail concerning condiments, cups/glassware an coffee. (straws, napkins etc...)
Now Francisco in the dinning room has taken care of us for several years. He makes sure our orders are split perfectly and presented in the best way. He is sure to please you in any need you may have.
The kitchen is great and by the time we leave we've had multiple meals and all are great.
Thank you Hilton at the Medical Center, we definitely need you!
Bryce Parker
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December 14, 2024
Claudette R (Front Desk) is so amazing. She excitedly greeted me upon arrival. Check in wasn't until 3PM, I had a long flight, and got to the hotel around 10:30AM. With no where to kick back and relaxed. Claudette saw how tired I was, checked her room availability, and was able to get me in a room right then. I got to the room, there was an issue with the toilet, Claudette sent someone right up to fix my toilet. Anything issue I threw at her, she excitedly accepted ownership of my issue's, and promptly provided me a resolution. Please hire more people like her. I would've been miserable without Claudette going above and beyond to achieve customer satisfaction. Her service was so amazing I felt like a friend being welcomed at her 17 floor mansion, not a hotel guest. Thank you sooo much Claudette. Kudos to you!
Mandy Gartrell
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December 09, 2024
We stay here often for appointments in the Houston area. We really enjoy this hotel and its proximity to the hospitals and medical offices. The shuttle service is great! I love the Starbucks in the lobby too. Mylinda always knows how to make our drinks perfectly! She remembers our orders, even if it's been months since our last visit! The staff goes above and beyond to make our experience here the best! I highly recommend this hotel!
Kim Hammer
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October 20, 2024
Update: I really wanted to like this place because first impression was great but service was not helpful and kept saying they'd speak to management but no resolution is being made. Now the water doesn't work/toilet isn't flushing. Will need to relocate - needed to call corporate despite paying $200+ per night. Would not recommend.
Edit: had to remove a star as AC stopped working in all rooms. Staff said nothing they could do, offered no money back/ way to make it right. Expected more when issues occur from a large corporate hotel chain and for the cost.
First impression: Our room was much nicer than we had anticipated. Very spacious, even has 1.5 baths! Very convenient location, lots of things like coffee, pharmacies are within walking distance.
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6633 Travis St, Houston, TX 77030, USA
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The lobby and Christmas décor's aesthetic appeal suggested that my suite would meet Hilton's usual deluxe suite standards. The furniture was nice & the suite was spacious. However, a comprehensive room renovation, rather than superficial repairs like repainting and caulking, is necessary. The carpeting and wall coverings retain unpleasant odors due to age and require replacement. While one bathroom was satisfactory, the other suffered from a toilet emitting an alarming sound upon flushing and a strong, mothball-like odor that persisted. Although the only vegan options were fries, the room service for the 2 times I ordered was great. The lounge for our floor was nice. Customer service was pleasant the whole time. It was close to MD Anderson, which was our whole point of being there. If changes are made, I would consider staying again in the future.
The rooms need a little attention to detail concerning condiments, cups/glassware an coffee. (straws, napkins etc...) Now Francisco in the dinning room has taken care of us for several years. He makes sure our orders are split perfectly and presented in the best way. He is sure to please you in any need you may have. The kitchen is great and by the time we leave we've had multiple meals and all are great. Thank you Hilton at the Medical Center, we definitely need you!
Claudette R (Front Desk) is so amazing. She excitedly greeted me upon arrival. Check in wasn't until 3PM, I had a long flight, and got to the hotel around 10:30AM. With no where to kick back and relaxed. Claudette saw how tired I was, checked her room availability, and was able to get me in a room right then. I got to the room, there was an issue with the toilet, Claudette sent someone right up to fix my toilet. Anything issue I threw at her, she excitedly accepted ownership of my issue's, and promptly provided me a resolution. Please hire more people like her. I would've been miserable without Claudette going above and beyond to achieve customer satisfaction. Her service was so amazing I felt like a friend being welcomed at her 17 floor mansion, not a hotel guest. Thank you sooo much Claudette. Kudos to you!
We stay here often for appointments in the Houston area. We really enjoy this hotel and its proximity to the hospitals and medical offices. The shuttle service is great! I love the Starbucks in the lobby too. Mylinda always knows how to make our drinks perfectly! She remembers our orders, even if it's been months since our last visit! The staff goes above and beyond to make our experience here the best! I highly recommend this hotel!
Update: I really wanted to like this place because first impression was great but service was not helpful and kept saying they'd speak to management but no resolution is being made. Now the water doesn't work/toilet isn't flushing. Will need to relocate - needed to call corporate despite paying $200+ per night. Would not recommend. Edit: had to remove a star as AC stopped working in all rooms. Staff said nothing they could do, offered no money back/ way to make it right. Expected more when issues occur from a large corporate hotel chain and for the cost. First impression: Our room was much nicer than we had anticipated. Very spacious, even has 1.5 baths! Very convenient location, lots of things like coffee, pharmacies are within walking distance.