My Family's stay has been amazing, we have to travel to Houston at least 1 time a year for my daughters Specialist. The day shift clerk(wish I knew her name) has been absolutely phenomenal and accommodating to my families needs. The room we were booked in initially had the AC go out, she spared no time in getting us in to another room very quickly! The Mattresses are so0o0o comfortable! The rooms were both very clean! They accepted my whole family of 4 and my Daughters service dog with no questions asked. They have several food options near by, and of course the complimentary breakfast from. 6-9am to make our days start that much easier, Not to mention Starbucks right next door and a great mom and pop Tex-Mex restraunt on the other side! We all of course made great use of the Indoor pool and Hot Tub! We definitely found our home away from home when we have to travel here for my Daughters appointments! Thank you so much Best Western for your very high standards of service, we already always stay with you wherever we travel, but this location is definitely deserving of high marks in our book!
J Calloway
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December 08, 2024
This was not what I expected. Since this area seems to be growing, I thought that this place would be okay. It was not, especially for $100 a night. I had to clean my toilet seat. Luckily, I always bring Lysol wipes with me. When I told the front desk clerk about the toilet, she very nonchalantly said that she would tell housekeeping. But, that was it. When my friend asked for extra towels, she was told that they were being washed. This was at the beginning of the check-in. The "breakfast" was horrible. The sausage links were not edible. It would not be a place that I recommend. The best thing about it was that it was less than 10 minutes from the party that I was attending. So, I'm changing my overall review from a 2 to a 1.
Dec 8 Update: A few days after I posted my response here, the owner replied and asked that I contact them if there was anything they could do. They also sent an email with the same message. I replied back to the email. I have yet to hear from them, and they have deleted their post under my review.
Jennifer Villagomez
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October 13, 2024
This visit was a nightmare! The concierge at the front desk was not very friendly or welcoming. He put us on the same floor as a group of people who were very loud at 11:30 pm when we arrived. There were several kids on that floor who were up all night crying, screaming and running around banging on things. While i understand the hotel can’t control who stays, they can control the noise level for a peaceful rest for their other guests. The room had broken tiles in the bathroom that you needed to have shoes on when going in there to avoid slicing your foot open. There was hair from a previous guest in the shower.
When i was checking out and wanted to speak to someone regarding our experience, i waited for 10 minutes. No one showed up. I wasn’t gonna wait at that point. This place clearly does not put customer needs and customer service as a priority. Would not recommend. The one thing that made this location ok was the Starbucks next door.
Hfamily Hernandez
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July 27, 2024
Elevator broke during our stay. Rooms were musty smelling. We stayed after all the linemen left from hurricane Beryl. You can tell wet smoky people had been in. We even asked to switched rooms. Same smell in second room. But the staff was as nice and helpful as can be. I think they need to concentrate cleaning after all those hardworkers stayed here for 2 weeks straight.
Ricardo Reybal
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October 25, 2024
Nice and friendly staff. Clean hotel, lobby, hallways, room, even outside. Great hot breakfast, coffee, waffles, eggs, sausage, bacon, juice, cereal, yogurt, sweet bread. Location was great for my event.
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19301 Hwy 6, Manvel, TX 77578, USA
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My Family's stay has been amazing, we have to travel to Houston at least 1 time a year for my daughters Specialist. The day shift clerk(wish I knew her name) has been absolutely phenomenal and accommodating to my families needs. The room we were booked in initially had the AC go out, she spared no time in getting us in to another room very quickly! The Mattresses are so0o0o comfortable! The rooms were both very clean! They accepted my whole family of 4 and my Daughters service dog with no questions asked. They have several food options near by, and of course the complimentary breakfast from. 6-9am to make our days start that much easier, Not to mention Starbucks right next door and a great mom and pop Tex-Mex restraunt on the other side! We all of course made great use of the Indoor pool and Hot Tub! We definitely found our home away from home when we have to travel here for my Daughters appointments! Thank you so much Best Western for your very high standards of service, we already always stay with you wherever we travel, but this location is definitely deserving of high marks in our book!
This was not what I expected. Since this area seems to be growing, I thought that this place would be okay. It was not, especially for $100 a night. I had to clean my toilet seat. Luckily, I always bring Lysol wipes with me. When I told the front desk clerk about the toilet, she very nonchalantly said that she would tell housekeeping. But, that was it. When my friend asked for extra towels, she was told that they were being washed. This was at the beginning of the check-in. The "breakfast" was horrible. The sausage links were not edible. It would not be a place that I recommend. The best thing about it was that it was less than 10 minutes from the party that I was attending. So, I'm changing my overall review from a 2 to a 1. Dec 8 Update: A few days after I posted my response here, the owner replied and asked that I contact them if there was anything they could do. They also sent an email with the same message. I replied back to the email. I have yet to hear from them, and they have deleted their post under my review.
This visit was a nightmare! The concierge at the front desk was not very friendly or welcoming. He put us on the same floor as a group of people who were very loud at 11:30 pm when we arrived. There were several kids on that floor who were up all night crying, screaming and running around banging on things. While i understand the hotel can’t control who stays, they can control the noise level for a peaceful rest for their other guests. The room had broken tiles in the bathroom that you needed to have shoes on when going in there to avoid slicing your foot open. There was hair from a previous guest in the shower. When i was checking out and wanted to speak to someone regarding our experience, i waited for 10 minutes. No one showed up. I wasn’t gonna wait at that point. This place clearly does not put customer needs and customer service as a priority. Would not recommend. The one thing that made this location ok was the Starbucks next door.
Elevator broke during our stay. Rooms were musty smelling. We stayed after all the linemen left from hurricane Beryl. You can tell wet smoky people had been in. We even asked to switched rooms. Same smell in second room. But the staff was as nice and helpful as can be. I think they need to concentrate cleaning after all those hardworkers stayed here for 2 weeks straight.
Nice and friendly staff. Clean hotel, lobby, hallways, room, even outside. Great hot breakfast, coffee, waffles, eggs, sausage, bacon, juice, cereal, yogurt, sweet bread. Location was great for my event.