Stay away from this hotel. They do not disclose unlike every hotel in the area they charge for parking. I tried to cancel this reservation that still tried to charge me for the night. When my credit card wouldn't accept the charges they reported me as fraud to Hilton Honors. I will be reporting them!
Jenny Gensler
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May 25, 2025
I try to avoid airport hotels but had no choice on a recent trip to Houston. This is as good as it gets. It's a fairly new build, rooms were modern, fresh, clean, well lit and up to date. A far cry from most airport hotels. Service was the only flaw - the staff seemed to be very busy talking to each other and not much for customer service. Took a minute for them to notice I was standing there to check in. Got to my room, none of the (many) USB ports worked and I didn't have a cube for my phone charger so I called for maintenance and sent a request via text (because they texted me after checkin to see if I needed anything). Never got maintenance. Key didn't work for either of the pool doors. I just wanted to sit outside for an hour before I had to leave for a meeting, but with no umbrellas the pool area is unfortunately unusable midday due to the intense sun. I was surprised at the above average selection of beverages and snacks in room (upcharge but still) as well as the options in the market area (room had a microwave). Breakfast was nice, hot eggs, sausage and potatoes plus the basics of bread and yogurt. Would stay here again if needed.
Mike
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April 11, 2025
By far the worst Hotel I have ever stayed in going back to the 1970s. Checked in late in the afternoon after a long week of work and travel. Got to room, No hot or warm water in sink or shower no matter how long it ran. Toilet would not flush at all (sorry to the poor person that had to clean that). There were dirty washcloths from previous occupants shoved under the sink. Went down for a drink with our group and the bartender, who claims she had allergies, was digging in her damn nose constantly as she made drinks and opened beers, never saw her wash her hands or even use sanitizer.
I was too tired to go back down and the bed looked clean so I figured I would just let them know in the morning when checking out. The barely out of high school looking guy that checked me out was like "oh sorry, ya Ill tell someone". Really? Though my points don't reflect it because I don't always book with my card, we use Hilton all the time. I cant understand how this chain which is always perfect, tolerates this place. With the prices, may start looking elsewhere for our company and personal travel.
Vickie Page
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April 01, 2025
Across the street from Hobby Airport. Not to much noise being so close but nice seeing planes take off and land out the window. Rooms clean and lobby had good smell. Hallway clean and service was prompt and friendly. Great experience.
Kerven All
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May 04, 2025
Front desk told me the $13 charge had in and out privileges. However, I was charged twice because I went to get dinner during my stay.
When I called the front desk about this after checkout, they tell me I need to call this external parking company and handle it myself - she gave me the email address of Randall.
Patiently waiting for Randall’s response to maybe refund me for the extra charge…
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8001 Monroe Rd, Houston, TX 77061, USA
Claim Listing: Hilton Garden Inn Houston Hobby Airport
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Stay away from this hotel. They do not disclose unlike every hotel in the area they charge for parking. I tried to cancel this reservation that still tried to charge me for the night. When my credit card wouldn't accept the charges they reported me as fraud to Hilton Honors. I will be reporting them!
I try to avoid airport hotels but had no choice on a recent trip to Houston. This is as good as it gets. It's a fairly new build, rooms were modern, fresh, clean, well lit and up to date. A far cry from most airport hotels. Service was the only flaw - the staff seemed to be very busy talking to each other and not much for customer service. Took a minute for them to notice I was standing there to check in. Got to my room, none of the (many) USB ports worked and I didn't have a cube for my phone charger so I called for maintenance and sent a request via text (because they texted me after checkin to see if I needed anything). Never got maintenance. Key didn't work for either of the pool doors. I just wanted to sit outside for an hour before I had to leave for a meeting, but with no umbrellas the pool area is unfortunately unusable midday due to the intense sun. I was surprised at the above average selection of beverages and snacks in room (upcharge but still) as well as the options in the market area (room had a microwave). Breakfast was nice, hot eggs, sausage and potatoes plus the basics of bread and yogurt. Would stay here again if needed.
By far the worst Hotel I have ever stayed in going back to the 1970s. Checked in late in the afternoon after a long week of work and travel. Got to room, No hot or warm water in sink or shower no matter how long it ran. Toilet would not flush at all (sorry to the poor person that had to clean that). There were dirty washcloths from previous occupants shoved under the sink. Went down for a drink with our group and the bartender, who claims she had allergies, was digging in her damn nose constantly as she made drinks and opened beers, never saw her wash her hands or even use sanitizer. I was too tired to go back down and the bed looked clean so I figured I would just let them know in the morning when checking out. The barely out of high school looking guy that checked me out was like "oh sorry, ya Ill tell someone". Really? Though my points don't reflect it because I don't always book with my card, we use Hilton all the time. I cant understand how this chain which is always perfect, tolerates this place. With the prices, may start looking elsewhere for our company and personal travel.
Across the street from Hobby Airport. Not to much noise being so close but nice seeing planes take off and land out the window. Rooms clean and lobby had good smell. Hallway clean and service was prompt and friendly. Great experience.
Front desk told me the $13 charge had in and out privileges. However, I was charged twice because I went to get dinner during my stay. When I called the front desk about this after checkout, they tell me I need to call this external parking company and handle it myself - she gave me the email address of Randall. Patiently waiting for Randall’s response to maybe refund me for the extra charge…