I had a very frustrating experience with this property. I booked a room online and was quoted a $50 deposit over the phone before arrival. However, when I arrived at the hotel, the front desk suddenly changed the deposit requirement to $100 because the booking was made online.
This policy was never communicated beforehand.
Because of this unexpected change, I informed the front desk that I could not proceed with the stay. The staff also stated that they were unable to honor the verbal agreement. Is Private owned so it was up-to-date discretion they could’ve honored that they chose not to.
The front desk employee was extremely rude and disrespectful during the situation, raising her voice and accusing me of lying while speaking to both me and the Booking.com representative on the phone.
I spent over an hour trying to resolve the situation with customer support, but the hotel refused to cooperate with the refund process even though the reservation could not be honored.
Overall, the experience was unprofessional and stressful. I would recommend travelers confirm deposit policies before booking because they may be different from what is communicated beforehand. They are rude and disrespectful. It’s not worth spending your hard earned money to stay at a place your unwanted. They will end up pocketing my money and reselling the room anyway. Terrible customer service.
Anthony Fullwood (Fatboi_876)
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May 06, 2026
Have my truck being worked on in the area so i needed a room a week. I got dropped off by the shop here at 1:30 and was told i cant check in until 3pm. I asked the guy in his pajamas around the counter if there is a bathroom i can use. I was told they don’t have bathrooms for the public. Worst attitude like I’m bothering him. He then told me that i cant wait in the lobby, that i got to go outside because the lobby is for people checking in, or i can pay $30 for an early check in. I said let’s go ahead with it. He said he doesn’t like my attitude and wont check me in which I’m grateful for because they used underwear on their coffee station here. I wish zero stars was a thing.
emmanuelj2c
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July 10, 2026
The Manager tried his best to resolve a very tense situation with the employee who was very rude and has no customer service training I think the employee is his grumpy son that does anything and gets away with it. The Father is a good man
Journey Thompsom
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April 11, 2026
Terrible Terrible Terrible we payed for a week and we they didnt tell us until we got there that we had to put $100 deposit in order to stay in the room i spent five hundred for a week and if didnt put that $100 deposit i wasn't getting my money back cause of they're no refund policy imind it was damn near close to midnight but we eventually figured it out and we finished our week checked out toady my husband gave them the room key back and they said oh yeah until they check room they will still keep the account on hold meaning they still was going to keep our $100 dawg and they barley got housekeeping only one person I saw mannnn if these save days pass up and we still haven't got our money back im coming back to tell everyone how yall scamming people out here mannn
mac parrott
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June 17, 2026
The front desk can be pretty rude and abrupt.
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I had a very frustrating experience with this property. I booked a room online and was quoted a $50 deposit over the phone before arrival. However, when I arrived at the hotel, the front desk suddenly changed the deposit requirement to $100 because the booking was made online. This policy was never communicated beforehand. Because of this unexpected change, I informed the front desk that I could not proceed with the stay. The staff also stated that they were unable to honor the verbal agreement. Is Private owned so it was up-to-date discretion they could’ve honored that they chose not to. The front desk employee was extremely rude and disrespectful during the situation, raising her voice and accusing me of lying while speaking to both me and the Booking.com representative on the phone. I spent over an hour trying to resolve the situation with customer support, but the hotel refused to cooperate with the refund process even though the reservation could not be honored. Overall, the experience was unprofessional and stressful. I would recommend travelers confirm deposit policies before booking because they may be different from what is communicated beforehand. They are rude and disrespectful. It’s not worth spending your hard earned money to stay at a place your unwanted. They will end up pocketing my money and reselling the room anyway. Terrible customer service.
Have my truck being worked on in the area so i needed a room a week. I got dropped off by the shop here at 1:30 and was told i cant check in until 3pm. I asked the guy in his pajamas around the counter if there is a bathroom i can use. I was told they don’t have bathrooms for the public. Worst attitude like I’m bothering him. He then told me that i cant wait in the lobby, that i got to go outside because the lobby is for people checking in, or i can pay $30 for an early check in. I said let’s go ahead with it. He said he doesn’t like my attitude and wont check me in which I’m grateful for because they used underwear on their coffee station here. I wish zero stars was a thing.
The Manager tried his best to resolve a very tense situation with the employee who was very rude and has no customer service training I think the employee is his grumpy son that does anything and gets away with it. The Father is a good man
Terrible Terrible Terrible we payed for a week and we they didnt tell us until we got there that we had to put $100 deposit in order to stay in the room i spent five hundred for a week and if didnt put that $100 deposit i wasn't getting my money back cause of they're no refund policy imind it was damn near close to midnight but we eventually figured it out and we finished our week checked out toady my husband gave them the room key back and they said oh yeah until they check room they will still keep the account on hold meaning they still was going to keep our $100 dawg and they barley got housekeeping only one person I saw mannnn if these save days pass up and we still haven't got our money back im coming back to tell everyone how yall scamming people out here mannn
The front desk can be pretty rude and abrupt.